Fabriques Avis 

A second review from me as Fabriques did the same thing they did for another fabric we ordered ~ they switched it without telling us and offered us a low quality alternative. They do not tell you they are doing this, they do not respond to customer service, they do not answer their phone. Avoid these guys at all cost, they've cost our business dearly with this shady behaviour as we now have an influx of returns and refunds.

Did not receive my first order, and when it was resent I received the wrong item. I am still awaiting av refund. Communication was quick but unapologetic; almost like dealing with customer complaints is a regular occurrence. Would not recommend using this company.

Samples took 2 weeks to arrive and I received the wrong colour for one of them. Emailed, got a response a week later saying that they will send the correct colour sample out - this was on November 17th. I still haven't received the correct sample.

And have ignored my multiple mails about it. Losers.

Terrible experience here as well! Ordered fabric on the 14th of November and still haven't received it. Initially they replied to my message saying it's still in transit, but have since contacted FedEx and they have no reference for the parcel indicating they never shipped it. They have since ignored me and do not reply to emails or pick up the phone.

I really would avoid this company for online orders as you cannot guarantee that they will even send the item out to you. Their apologies do not feel heartfelt, and I think that personally they should take off their website and online ordering as they obviously cannot manage it properly. Please see below the run of my events with this company.

I ordered some tulle.
Order was accepted 26/10/25
Order apparently on its way 27/10/25
Postage set up 27/10/25 but was still pending on 04/11/25 so sent an email requesting info.
Received email on 11/11/25 apparently replacement items to be sent out. Will receive email confirmation.
Email sent to company on 21/11/25 asking where the tulle is, and asking for a refund. Received an email on 24/11/25 with an apology, and that I would receive a refund, but it took another day for the refund to appear.

I wish there was an option to choose zero star! I also wish I read the reviews before I ordered from this company!!!!
No one responded to my emails about wanting to return the product. It was very badly made and not fit for the purpose! I returned the item paying for the return delivery cost myself! And I had a confirmation email that they had received the parcel! Yet, still no sign of refund!!! Has been two months now! This is unacceptable!

Appalling company! Ordered 22nd October 25 paid for next day delivery, still waiting over a week later. No response to emails, never answer the phone. This company is registered to Texitalia Ltd, trading standards have been informed

Do not order from this company! Ordered nearly two weeks ago, allegedly sent, told them it hadn’t arrived they promised to send another. Wasn’t received, tried emailing, chat, instagram. Finally got someone on the phone and they apparently sent yesterday but didn’t forward tracking and when I rang back they didn’t answer. About to open a case with PayPal as I don’t think they’ve ever sent it! Same as previous reviewers, wish I’d read trust pilot first !

Only gave one star cos I can't give less! These guys are theives - they have stolen hundreds of pounds from me. Ordered in good faith but never arrived - phone not being answered - no response from email or web chat! Like the reviewer below, I sooooooooooooooo wish I had read the reviews first. Please don't make the same mistake as me

Well what a place I went in to this place with my girlfriend friend we are both 17 and the guy that owns it is such a creep he kept asking my girlfriend if I wanted to come bake later for some fun so we didn't buy anything and I would strongly recommend people to stay away

Ordered a few items from them, one item was the wrong size, one was the wrong colour and one was missing from the order entirely. I emailed to let them know and asked for this to be rectified. I have not had a response, its been a fair few days and they haven't bothered to respond so I opened a paypal case and got my money back. This was my first, and last, time using them. Absolutely zero customer service!

ordered next day delivery because i was in a rush and needed to complete a project quickly. they forgot part of my order. i emailed them to say part of my order was missing and i need it asap, that was almost 2 weeks ago now and i never received it. wish i read the reviews beforehand ;-;

I received one of the fabrics in my order in the wrong colour. I needed it for an irgent project and emailed them several times but I only got an answer after 2 weeks asking if ‘it is too late to send me the correct colour?’. Nothing since then… no fabric, no refund, no answer.

I ordered 2 colours of lycra spandex from this company last December 2024 order #21205. The payment of £28.01 was taken from my account. As of now, June 9, 2025 I have still not received my fabric & despite repeated attempts to contact them no one has called, emailed or got in touch with me at all to tell me what has happened to my order or to refund my money. I am extremely disappointed as this was supposed to be fabric for a Christmas gift. I will not use this company again & caution anyone else against doing so. They have no customer service at all.

I have ordered fabrics at this website four times over the past year. The first three times, there were no major delays, although the "48h shipping" usually didn't start earlier than 2-3 days after the order.

The most recent time, I had the problem described by someone else below: I got a shipping notification, but the parcel was marked as "expected" by Royal Mail for about a week. After inquiring with customer service, I got a (brief, but fairly quick) response that they would look into it. After asking again two days later (it was the weekend in between), I was informed that they would send a replacement shipping and one of the fabrics I ordered would be sent later.

I received the replacement shipping about two days after my last inquiry, and the second shipment about three weeks after I ordered. Besides a brief "we are sorry your shipment is taking some time" in response to my initial email, I did not get any apology or compensation.

Overall: things arrive eventually, but if you're unlucky, it takes a bit. In my experience, customer service was reachable via email, but very brief in their communications.

Sent wrong amount of fabric. When I contacted them they said they would send out the right amount. Fabric hasn't arrived.

I regret not reading the reviews before ordering.

Items never received. Tracking number provided but Royal Mail says pending receipt of parcel.

Item hasn’t arrived, nearly two weeks on. Tracking number does not work.
Customer service is impossible to get a hold of. Ignoring calls.

Wrong item was sent, when contacting costumer service there no reply its awful have used a number of contact, went to add something else to cart and noticed images and descriptions don't match to a number of items on website would not recommend even if you have a coupon