Faces By FBC Avis 29

Fatou is an amazing person and knew exactly what to recommend and clear through the whole process!

Great service all round and definitely recommend to anyone.

I’ve been going to Fatou for 3 years now. I went to her because I had a stroke and I wasn’t confident in my appearance. She made me feel comfortable when she asked what I wanted and gave me advice. I’m completely satisfied with her service and wouldn’t go anywhere else.

I have been coming to Fatou for skin consultations..and omg she’s been so helpful🥹she explained everything very professionally and in great detail..she is great vibe to be around !

Excellent service from fatou.

Would recommend Fatou to everyone - she makes you feel so comfortable and I wouldn’t trust any other practitioner with my face. Been going to her for two years!

Fatou is one of the most experienced aestheticians I have ever met, I’m usually very picky with who I let give me treatments and she is extremely knowledgeable and the results show that. I used to have deep set hyperpigmentation and marks and after a series of chemicals peels and microneedling my skin has never looked better. I’m really grateful for the results, I receive a lot of compliments on my skin, genuinely recommend

The best experience; would definitely recommend to my friends and family. Fatou made me feel very comfortable and was very welcoming ❤️

I first visited this clinic back in 2025 for facials and microneedling, and I’ve had such a positive experience from the start. The treatments were always carried out professionally, and I noticed a real improvement in my skin it became smoother, clearer, and more radiant over time.

I also completed training here in 2025-2026, and the experience was just as good. Everything was explained thoroughly, and I felt supported throughout. The training was hands on and really helped build my confidence.

Overall, I’d highly recommend this clinic to anyone looking for high-quality treatments or professional training❤️

I had a very disappointing experience overall.

I paid £200 in January and a further £200 in March for a course of three treatment chemical peels (£400 total). I was asked to make payment via bank transfer directly, rather than through the booking platform or card, and I was not provided with clear written terms or a formal invoice.

During the process, my appointments were cancelled by the practitioner on more than one occasion, including just hours before the appointment. This made it difficult and ultimately impossible for me to complete the treatment course as intended because each treatment was supposed to be done within a month after the other. After the second cancellation my treatment was no longer valid.

When I raised concerns and initially requested a partial refund for the remaining treatments, this was refused and I was told the package was “non-refundable.” Fatou also said if I wanted to get my money back I’d have to file a small claim which has since resulted in me having to begin that process and incur additional costs.

Overall, I found the communication and customer service to be poor, disrespectful and unhelpful, particularly when trying to resolve the issue. I felt there was a lack of transparency around payments, terms, and cancellations.

I would advise others to be careful before booking and paying for treatments through this practitioner as I am £450 down and now having to go down the legal route.

I am sharing my experience to provide a clear and factual account of what occurred.

After booking my initial appointment and paying a deposit, I was contacted and asked to transfer most of the remaining balance to a bank account prior to being seen. I proceeded with this.

At the appointment, there was no proper consultation. I was not shown a mirror before or after the procedure, was not asked in detail about my desired outcome, and was not informed of the product name or type of filler being used. While there was general conversation, there was very limited discussion specifically about the treatment itself.

Some basic aftercare was mentioned, however there was no detailed explanation of the filler itself, what to expect during the settling process, or how the results might change over time. I had to research this information myself afterwards.

The treatment plan involved additional work to the upper cheek area at a follow-up appointment. However, this second appointment was cancelled by the practitioner only a few hours before it was due to take place.

Following this, I was informed that I would be refunded for any further treatment, as the practitioner stated she would not continue due to an issue involving my daughter. This matter was unrelated to my own treatment. As a result, I was left with a treatment that was incomplete.

After allowing time for swelling to settle (which was extended due to separate dental work), I noticed that the results were uneven, with visible bulging where the filler had been placed and a lack of smooth transition between areas.

I had intended to discuss this in person at the follow-up appointment, but as this was cancelled, I later raised my concerns via message. I explained that I had waited for swelling to fully subside before commenting. In response, I was told that I had raised the issue too late and that nothing further would be done.

I have since been assessed by another qualified aesthetic practitioner, who advised that the filler appears to have been placed incorrectly. I now need to pay to have the filler dissolved before corrective treatment can begin. I was also unable to provide details of the product used, as this information was never given to me.

This experience has resulted in additional cost and the need for corrective procedures. I would advise others to ensure that full consultation, product transparency, and clear aftercare guidance are provided before proceeding with treatment.

Absolutely terrible service, i payed for 10 laser hair removal full body sessions and wasn’t refunded until I contacted my bank. I had first interacted with this business through instagram asking about different chemical peels and laser hair removal they have. Then a few days later I payed for the laser hair removal sessions through that time, I booked with mariam, I went on instagram to message her about my patch test , where I had been blocked , I later asked why and she said it was because I was “asking too many questions” and she “didnt want to go back and forth with Me”. A few days later I was unblocked, I messaged her asking for a date of the patch test, she then called me a day before saying she was unable to make it and delayed it a week. Then on the day she text me in the morning to delay it by 5-6 hours which I said I couldn’t do. When I arrived at her “clinic” she had me waiting outside over 10-15 minutes for her to come down and open the door. When I went inside she didn’t greet me she just said to enter and sit. She didn’t introduce herself and didn’t smile once, I felt very uncomfortable the whole time, she then did a patch test on me very quickly. The whole consultation lasted about 5-10 minutes. This was the first big red flag, I then had a reaction from the laser which made my skin irritated. When I had informed the owner fatou, she accused me of lying because according to her none of her other clients had reacted this way. She then proceeded to call me rude and said to contact my bank for a refund as she “didn’t know how to” , bare in mind it was around £1000. I then had no other option other than to contact my bank for a refund, this process took over a month and put me under a lot of stress. I had to screenshot and send all my messages. At one point I messaged fatou to see if she can try again to refund me, this is where she said that she couldn’t because mariam no longer works here and even if she wanted to she couldn’t access the money because it was booked under mariam. Despite this being her business what she was implying is that Mariam has taken the money , when I told her she is responsible because she is the owner , she became very aggressive and started to name call, saying I am rude and have a really bad way of speaking. I then asked her if she could get into contact with Mariam , because despite Mariam handling my booking, fatou was still responsible as the owner . And somehow she couldn’t access the money which is a weird thing to say because the owner is 100% responsible for handling money and her business. She said that it was not my business to know where my money is. I was really confused on how someone can act so unprofessionally. She stopped replying to me which is where I took the situation further and wrote a formal complaint of her business to trading standards. I was advised to do this by the bank when I told my situation over the phone to the bank , where he had seen all the conversation and screenshots. He was shocked by how this “business owner” could act like that. I just want to share my experience so other people don’t have to go through the same emotional stress and difficultly as I did. She lied and said the bank had rejected my request for a refund in a reply to another review , it was for the bank to have more details on the situation not that it was rejected. She is a very rude inconsiderate person and I would never go near her so called “ business” again. She has been reported to trading standards. In her response she is also again lying, the bank did not confirm that. The money went into your account and later the bank refunded it back to me because you didn’t respond to their letter. Even by your response people can tell you are not professional.

Honestly the best experience I’ve ever had in an aesthetics or beauty clinic period. The clinic itself is comfortable & luxurious and practitioner FBC was extremely detail oriented and precise. Listened to all of my concerns & answered all of my queries. She solved a lot of my aesthetics concerns that I thought couldn’t be improved upon. Offered and explained to me multiple different treatment options that would work for me & catered to my concerns ensuring each treatment was tailored to perfection.
I came into the clinic initially with a fear of needles & left without one because FBC had such a warmth and professionalism about her that I ended up getting all the treatments I’ve always wanted and researched but never thought I could manage because of my phobia. I got Botox, fillers & a skin booster all for the first time and I’m in love with my results. Will definitely be coming back. Highly recommended. I’m receiving so many compliments & feel rejuvenated the results speak for themselves.

Lovely experience. Fatou was patient, understanding, and very knowledgeable about skincare even for a man who is just starting out. I was there for a short time, but I don’t feel anxious about taking care of my skin now because I have someone I can trust to answer my questions! Will return.

Profesional and friendly
It is clear Fatou is knowledgable as a practitioner, she talked me through my procedure as I was nervous. Fatou made me feel so comfortable and my results are so natural and subtle but have made a huge difference to my confidence. I can’t wait to come back for a top up!! Thank you, thank you!!

Fatou is such a lovely person and a great practitioner. I really loved my session and I can’t wait to go. I found her on TikTok and I’m so glad I did! I got lemon bottle treatment and she has helped me feel so comfortable and at ease and gave me all the right information. I loved you get a water bottle as part of the treatment. She is so nice and caring and talked me through every steps and I felt so welcomed and comforted. The clinic so clean and fresh and I love the design. Can’t wait to see her and visit again!

I stumbled on facesbyFBC on instagrams by accident and it’s defo the best experience. Fatou is professional, engaging and by far supporting in my treatment journey with her, I’ve seen amazing results from 3 weeks into my treatment. The salon is beautiful, clean and a great atmosphere to be in. Am so happy that I stumbled on her page, she’s definitely my beauty therapist for life. Fatou gives great advise on suitable treatments plans.
Thank you girl

Superb personal service
Hair PRP brilliant

Amazing service as usual - I had the PRP treatment and I’ve seen amazing results so far. Looking forward to my next session. 🎀🎀🎀

Friendly and professional. Fatou, is amazing at what she does! I have already booked twice within the space of a couple of weeks and have moved on to her skincare services. I received 0.5ml of lip filler and 1ml of chin filler, both of which look extremely natural and have subtly enhanced my face. The clinic has a beautiful boutique feel and is extremely clean. I would definitely recommend "Faces by FBC" to anyone, especially if you're looking for someone who can genuinely do it all.

Fatou is amazing at what she does! Every time I go to my appointment I’m made to feel so at ease and comfortable, you can tell your in safe hands ! Her clinic is so beautiful and clean , I have now had multiple appointments and have more booked in.The results of my treatments are crazy especially my Botox in my jaw ! My face has slimmed so much in two sessions and my teeth grind near to never and headaches are none existent. I would defiantly recommend getting booked in , Fatou is also honest and not pushy as some practitioners i have met before and will help you see what suits your face !