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Fair Finance Avis 

1 646
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I paid back my loan three months early and promised email confirmation that the loan was repaid however does not matter how often I email or call no confirmation is provided. If I check my account on... Voir plus

Noté 5 sur 5 étoiles

Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... Voir plus

Noté 5 sur 5 étoiles

Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very easy to apply I have bad credit and tried every were as I need my car fixing and fair finance came to my rescue

À propos de l'entreprise

  1. Société financière non banquière

Écrit par l'entreprise

We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.


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4,3

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(1 646)

194 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent company easy to apply friend…

Excellent company easy to apply friend has used fair finance in the passed highly recommended t

27 octobre 2025
Avis spontané
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Réponse de Fair Finance

Hi Ed,

Thank you so much for the kind word and recommendation! We're glad you found the application easy, and you had a positive experience with Fair Finance.

If you need any further help or information, please let us know, we're happy to assist.

Best regards,
Fair Finance Team

Noté 1 sur 5 étoiles

Terrible customer service

Since May, I have made three separate attempts to complain and enquire about your data policy, you still cannot be bothered to respond so I will now be escalating it further to the FCA. Terrible customer service.

25 octobre 2025
Avis spontané
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Réponse de Fair Finance

Hi ND,

We are very sorry you haven’t had a response and thank you for flagging this.
Please contact our complaints team directly so we can resolve this as a priority:
Email: complaints@fairfinance.org.uk

When you contact us, please include your full name, account number (if you have it) and dates of prior enquiries.

If you remain unsatisfied after we respond, you can escalate to the Financial Ombudsman Service or the FCA.

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

the communication from start to finish…

the communication from start to finish is perfect, a very excellent company, this is my 3rd loan with them now have not missed a payment, but the service you get and the ease of applying is brilliant.

23 octobre 2025
Avis spontané
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Réponse de Fair Finance

Hi John,

Thank you for the wonderful feedback and for choosing us again! We’re thrilled the communication and application were smooth and well done on your repayments. f you need any further help or information, please let us know, we're happy to assist.

Best regards,
Fair Finance Team

Noté 4 sur 5 étoiles

Great experience

I have found fair finance very helpful indeed. They have been professional and they helped me out when I needed the extra cash. I highly recommend them.

22 janvier 2025
Noté 1 sur 5 étoiles

Took out a loan with Fair Finance last…

Took out a loan with Fair Finance last year and no problems. Everything paid back on time and loan closed. Have since twice applied for another loan due to unforeseen circumstances. Twice been refused? Nothing has changed - yet computer says no? Won’t be using again (I’m 3 months or ever) they probably respond to this review with some bla, bla about carefully considering all aspects, bla, bla…. Then why was the first loan granted?!?

30 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Does not except benefits avoid

9 septembre 2025
Avis spontané
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Réponse de Fair Finance

Thank you for your review, Matty.

We want to clarify that we do indeed accept customers on benefits and many of our valued clients are currently receiving benefits. As a responsible lender, we are committed to conducting credit and affordability checks to ensure that our services can be offered responsible. While we strive to assist as many applicants as possible, we cannot guarantee approval for everyone, as it depends on individual circumstances.
We appreciate your understanding and we are here to support our customers in any way we can.

Best regards,
Fair Finance Team

Noté 3 sur 5 étoiles

I had loan for 12 months never missed a…

I had loan for 12 months never missed a payment always payed on time applied for another and turned me down saying not enough disposable income bearing in mind I am already paying them stay away

3 septembre 2025
Avis spontané
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Réponse de Fair Finance

Hi Stephen,

Thank you for sharing your experience with us. We appreciate your loyalty and timely payments over the past year. Even with a strong payment history, our responsible lending practices require us to thoroughly assess each application to ensure that we’re making sustainable lending decisions for our clients.

We are sorry we were not able to approve you on this occasion however you may reapply in future, and should you be eligible we hope to provide you with the finance you require.

Best regards,
Fair Finance Team

Noté 1 sur 5 étoiles

Incompetence

Requested a cancellation by phone as i wanted to avoid a hard search being affed to my credit file at 09.32 was assured by man that no hard search would take place received email confirming application was deactivated @ 9.36 but despite this a credit check did take place as i received an email sorry you have been declined so i rang again at 11.53am again staff lied and said no credit check had been undertaken and it was just the system sending that response because i had cancelled the application
Received notifications saying a hard search had taken place this morning (30/1/25) from money supermarket. A screenshot has been taken email sent with screenshot proving a hard search took place and compensation will be required for illegally accessing my credit file or court action will be taken

29 août 2025
Avis spontané
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Réponse de Fair Finance

Thank you for your feedback, Simon. We apologise again for the error and frustration caused.

As discussed in our call yesterday the hard search has been removed from your credit file, and we've reinforced staff training to address miscommunication.

Should you require any further clarification, please don't hesitate to contact us.

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

This company is a joy to deal with

This company is a joy to deal with , they are very professional, always on hand to help whatever situation you find yourself in , and don’t chase you with harassing calls or letters , when I got my loan they paid out fast and it felt rewarding dealing with a company who shows true professionalism and respect to their customers ( I’m not a paid review or anything this is a genuine one incase your wondering ) if I ever find myself in trouble , this would be the first company I’d trust in a heartbeat 5 stars and thankyou to all your staff who have been understanding and helpful in every dilemma whatever that may be they should be proud of how respectful they are to their clients and as a company how decent you show yourself me to be , which in my case has been to the highest of standards

29 août 2025
Avis spontané
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Réponse de Fair Finance

Hi Tyler,

Wow, thank you so much for this excellent review! We're very happy to hear how much you've valued our team support - especially knowing we've been able to make things stress-free and respectful for you.

Thanks again for choosing Fair Finance and for taking the time to share your experience. Whenever you need us - we are here to help!

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

One to one experience, good customer service

Diona is a very good customer service assistant very patient and understanding. Easy to talk to and listened to my side. She really helped and we both got to a good position at the end. I like the one to one experience better than filling the online form.

22 août 2025
Avis spontané
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Réponse de Fair Finance

Hi Moji,

Thank you so much for your kind words! We're thrilled to hear how much you valued Doina's patience and understanding - and we'll make sure she sees this!

It's wonderful to know the one-to-one support made a difference for you. We'll keep championing that personal touch.

If you need anything in the future, we are here to help!

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

Fair finance are an excellent loan…

Fair finance are an excellent loan company, who genuinely financially assist their applicants in a friendly compassionate way, whilst offering advice and loans at competitive rates suitable for your current situation.
Their interest rates are good; and repayment schedules are always in synchrony with ones own influx of money throughout the repayment periods weeks and months, and so it is consistently easier to stay on top of paying your loan back, at a rate you can afford upon these relevant banking dates.

They are as they are named... fair finance

7 août 2025
Avis spontané
Noté 5 sur 5 étoiles

brilliant service all-round highly…

brilliant service all-round highly recommend

28 juillet 2025
Avis spontané
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Réponse de Fair Finance

Hi Michael,

Thank you for the fantastic feedback! Delivering "brilliant service" is what we aim for.
If you ever need support in the future, we’re here to help. Thanks for trusting Fair Finance!

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

Exceptional experience with Fair Finance

Exceptional experience with Fair Finance,second loan even better. The online application done in under 15 minutes and the next day the funds were in my account. I'll keep coming back and recommending them to anyone who needs a hand 🙌

17 juillet 2025
Avis spontané
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Réponse de Fair Finance

Hi Kerry,

Thank you so much for your excellent review and for choosing Fair Finance again. Your recommendation means the world to us.
If you ever need support in the future, please don't hesitate to reach out. We're here to help!

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

Very simple and straightforward website…

Very simple and straightforward website to navigate. The application process was smooth, and they call you to confirm everything.
Lovely customer service.
I would definitely reccomend

16 juillet 2025
Avis spontané
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Réponse de Fair Finance

Hi Line,

Thank you for taking the time to share your experience. Your kind words and your recommendation mean the world to us.

If you ever need assistance again, we're here to help.

Best regards,
Fair Finance Team

Noté 5 sur 5 étoiles

Very friendly staff

Very friendly staff, patient with my enquiries. Every time I need to know something about the loan payments, instalments extra pay options, everything was explained to me. Easy to apply for a loan.

18 juin 2025
Avis spontané
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Réponse de Fair Finance

Hi Alina,

Thank you so much for taking the time to share your experience with us. We're happy to hear that our team made your loan experience easy and that everything from payments to application was explained clearly.

If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Best regards,
Fair Finance Team

Noté 1 sur 5 étoiles

A joke

A joke, another company full of promises, dont bother applying

15 juillet 2025
Avis spontané
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Réponse de Fair Finance

Hi Martyn,

Thank you for your feedback. As a fair and responsible lender, we are constantly reviewing our lending criteria to ensure we provide affordable finance to new and existing clients of varied financial situations.
Regrettably, your application didn't meet our lending criteria on this occasion.

We understand this is disappointing and welcome you to contact us directly at enquiries@fairfinace.org.uk for further clarification.

Best regards,
Fair Finance Team

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