Fair Harbor Avis 

Absolutely love this brand — they noticed how much my son loved their products and went out of their way to feature him in one of their Father’s Day videos. It made him feel incredibly special, like part of the brand’s family.

My boyfriend loved the fit/comfort. He wore the swim trunks as shorts all over Europe as they were more comfortable in the hot Italian summer than regular khakis.

If I could give a zero, or a negative 5 stars, it would be well deserved. Terrible quality stuff, and full of chemicals. Their clothing is really toxic with PFAS too. Do not buy it. It's cheap and overpriced. Spend your money somewhere else.

Also, TERRIBLE customer service...seems like others also dislike "Alan".

We first purchased from them 4+ years ago. Since then , customer service has not only gone down hill but is non-existent. We've had to reach out to customer service multiple times and we always seem to get the same agent, "Alan". So, either it's a coincidence or they all use the name Alan. Either way, the rep does not know their own return policy, does not actually read the reason for the email, and quite frankly we are done with this company. There are too many other vendors out there that offer better customer service to still buy from Fair Harbor. Do not waste your time!

Credit card charged for 4 items. Only 3 were delivered. No phone number to call. Messages and emails to customer service have no result. They won't refund my money or deliver the item I paid for.

Dang, I wish I had read all these reviews. I saw a few people discussing Fair Harbor on a media site and figured I'd try it out. As other have mentioned, AWFUL customer service.

Pay for 2 day shipping and have only a part of your order ship. Then they won't cancel and won't tell you if it's in stock or when it will ship. They leave you hanging and keep saying they've "escalated" but that they can't cancel it as it's already in the system. Total lie. If someone contacted me 4 days ago and the item was actually in stock, I would have it in an envelope bag and out the door days ago.

Don't be fooled by the 15% off they offer in return, there's a 15% off button at the bottom of the page at all times. I've requested this to be cancelled 3 times and they still won't cancel. Do NOT risk ordering from this company.

I was reluctant to buy from a company that doesn’t discuss where manufacturing occurs and no way to contact the company to discuss my concerns. Run from a company that crows about sustainability but isn’t open about manufacturing.

They’re an absolute scam and they false advertise. Their return policy is also not consistent and their clothing is horrible. Run like the wind from this scam company.

I wish I had read these reviews before buying 2 shirts for my nephews for Christmas Eve. After paying for 2-day shipping on 12/17, I received an email on 12/20 telling me my order was just shipped standard shipping and would arrive between 12/23-12/26. I immediately tried to contact customer service and there is no phone number, which is a huge red flag. Then I live chatted with an agent who told me tracking info is often incorrect and that my order should be delivered by EOD. He also told me he needed to wait until the following day to take action to remedy the situation in the event the order did not arrive. Of course the order didn’t arrive on 12/20 and when I contacted them on 12/21, it took until 12/22 for a response. Needless to say I am not getting the order for Christmas Eve. To make matters worse, they offered me 15% off a future order which of course is useless because I will not be ordering from this company again.

I purchased a Saltaire sweatshirt from Fair Harbor a few months ago. I had some issues with shipping and it got lost in the mail. The Fair Harbor team was quick to help me out and got a replacement to me right away. They really made it hassle free. Best of all, I love my new sweatshirt!

They offer an easy ordering process but that is where the positive experience ended after 7 Days my order has still not shipped and there has been zero help from customer service other than cutting and pasting a canned response. I suggest you shop elsewhere if you actually need the products that you purchased.

I ordered two shirts from Fair Harbor and after an annoyingly long period finally got a shipping notification, with 3-6 day shipping. Ten business days later, I reach out to customer service, who feign apologizing for the fact that my package never arrived. They offered to either replace or refund my order. I told them I’m traveling for the next two weeks and asked if they could wait on shipping a replacement until next week so it would arrive when I was home to receive it. They told me they can’t do that and to come back when I’d like a replacement. I asked why they hadn’t notified me the package had been lost, which was not answered. Ultimately they made this all my problem and were curt in their answers. At no point did the stock apologies seem genuine and they were not willing to go out of their way in the slightest to demonstrate that they understood this was a bad experience and make things right.

I purchased two bathing suits and two pairs of underwear. The bathing suits are too small. Because they were on sale they would not return my money. I asked then to send me a package of two underwear which I previously ordered. They have this rule you can't use your credit to purchase a "Bundle" What a bunch of BS No phone number, send an email. Worst company I have ever dealt with

I had placed an order at Fair Harbor. Given the high prices of their products, I placed my order when discounts were applicable. After a month without movement of my parcel I reached out for assistance. They admitted that shipments are lost regularly and proceeded to issue a refund. A refund is great, however I wanted to receive what I ordered. But after mailing with the customer support they were not willing to grant my order at the same discount! I have to order at a HIGHER price? So my suggestion is to have their name changed to Harbor and leave out the Fair. Strange they are treating customer like this, even when they are willing to replace an order.

Advertised express 3 day shipping yet shipped it ground across the usa. Deceptive practices and horrible customer service

Their product quality is pretty good. I had been a loyal customer, buying 5 items, totaling around $400. I bought a sweater that just didn't feel good on me and was way heavier than I like. They basically have no return policy, other than in-store credit and you can forget about talking to a person about any issue you may have. They don't even have a customer service number. Live chat is as close as you're going to get. There's too many good vendors out there, that have fair return policies. With them, they won't even accept a return, from a loyal customer, on an item that hasn't even had the tags removed.

Horrible Customer Service!!!

They sent incorrect merchandise and I cannot get anyone to respond so that i can return for refund.

Waste of my time dealing with these people........don't waste yours, buy swimwear elsewhere!!!!

I ordered the anchor swim shorts and I truly don't understand the seemingly endless positive reviews all over social media. The swim trunk's inner lining immediately rides up the instant there is any vertical movement. For example, simply walking up steps resulted in the lining being pushed up and bunched at the crease of my hip. Even sitting down/sitting up resulted in the lining significantly riding up. For reference, I'm 5'11 and weigh 165, fairly muscular but nothing crazy, and I ordered mediums from Fair Harbor.

Thankfully the return process was simple, but they do try their best to hide the option to just refund it for a refund (as opposed to store credit, etc.).

If you belong to Costco, you can order a far superior swim trunk that is nearly identical to Fair Harbor (no mesh lining, stylish designs) for $15 -- and their lining doesn't ride up at all.

Great stuff,

everything from the website to the staff to the quality of the clothes are all great!