This has been the most hassle free experience ever. I have stressed about debt for several years and when I decided to take the step all my questions and concerns were answered without judgment or p... Voir plus
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I had such a great experience working with Megan! She was incredibly helpful, patient, and took the time to answer every single question I had about the debt management program. She explained everythi... Voir plus
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My agent was very responsive and answered all of my questions almost immediately. All of the information I got from her made me feel very comfortable with this process and decided to sign up. I HAVE t... Voir plus
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The response time was really fast. The process was simple and fast. Everyone who has reached out to me has been very friendly and supportive. I’m so thankful for this opportunity to finally be deb... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Coordonnées de contact
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, Etats-Unis
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4,9
Excellent
703 avis
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Réponse de Family Credit Management
That’s so nice to hear. Knowing everything has gone well enough that you have nothing negative to say is a wonderful compliment.
For more than 30 years, our nonprofit debt management plan has been helping people move forward with a steady, structured path they can rely on. We’re always here whenever you need us along the way.
Thanks Family Credit Management
I appreciate the fact that my debt will be gone because of what they are doing for me
23 mai 2026
Réponse de Family Credit Management
It means a lot to hear this. Our entire goal at Family Credit Management is to help people finally see a real path toward becoming debt-free. Between your hard work and the support of our credit counseling, creditor relations, and client services teams, we’re excited to help you put this debt behind you and move toward a more secure financial future.
So far we just got started Whitney has…
So far we just got started Whitney has been very helpful so far.
23 mai 2026
Réponse de Family Credit Management
We’re so glad Whitney has been helpful, and we agree she is fantastic. One of the best parts of our program is that you’re not doing this alone. Along with Whitney, you also have our creditor relations group and client support team, all here and working on your side. We look forward to helping you every step of the way as you work toward becoming debt-free.
They have been super nice
They have been super nice, and helping me, even when I make mistakes filling everything out lol. Look forward to working together to get me back on track.
22 mai 2026
Réponse de Family Credit Management
We know dealing with debt and paperwork can be a lot; therefore, we want our clients to feel comfortable asking questions and knowing we are there with them every step of the way. At Family Credit Management, our goal is to provide more of a concierge-type service because we know that’s what people dealing with financial stress truly need. We’re here to provide clear guidance, ongoing support, and a plan that helps you get back on track financially. We’re excited to work with you and truly appreciate the trust you placed in us!
Great communication and very…
Great communication and very knowledgeable with answering questions!
22 mai 2026
Réponse de Family Credit Management
Thank you for the kind review! We’re so glad you had a positive experience with our team. At Family Credit Management, we work hard to provide clear communication, honest answers, and knowledgeable credit counseling to help clients feel confident about their debt relief options. We truly appreciate the opportunity to help you on your path toward financial freedom.
Alex was amazing to work with and took…
Alex was amazing to work with and took the time to answer ALL our questions and go over different options. She is truly a star!
21 mai 2026
Réponse de Family Credit Management
It’s wonderful to hear Alex took the time to answer all of your questions and walk through different options with you. Having someone who is patient, thorough, and easy to talk to can make the whole process feel so much more comfortable. We’ll be sure to share your kind words with her.
Your nonprofit debt management plan is designed to give you a clear, structured path forward that feels manageable and works for your situation. We’re always here whenever you need us along the way.
Réponse de Family Credit Management
Finding out there’s actually a way to tackle debt can make such a difference. Sometimes just having a plan in place makes things feel a little less overwhelming.
Your nonprofit debt management plan is there to help you take things one step at a time with a steady, structured path forward. We’re always here whenever you need us along the way.
Réponse de Family Credit Management
We really appreciate you taking a moment to share that. Hearing that you had a great experience with our team truly means a lot to us.
For more than 30 years, our nonprofit debt management plan has been helping people create a steady, structured path forward with payments that feel more manageable month to month. We’re always here whenever you need us along the way and are grateful to be part of your journey.
Réponse de Family Credit Management
Thank you for the kind words and for taking the time to leave a review. I see you worked with Alexandria, and we are really glad the process felt easy and moved quickly for you. One of our biggest goals is to make getting started as simple and stress free as possible. Thank you again for choosing Family Credit Management and giving us the opportunity to help.
Our counselor was very respectful
Our counselor was very respectful, courteous, knowledgeable and encouraging. Extremely helpful and patient! We are very excited about working with Family Credit Management. Thank-you for being a company with integrity.
13 mai 2026
Réponse de Family Credit Management
Thank you so much for the kind words. We are really glad Whitney made the process feel comfortable, supportive, and encouraging for you. She truly does have a gift for helping people feel at ease during what is usually a very stressful time.
We also appreciate your comments about integrity because that is something we take very seriously at Family Credit Management. We have been working with people through difficult financial situations for over 30 years, and we know reaching out is a big step. People deserve to feel they are working with someone they can trust. Thank you again for giving us the opportunity to help. We are excited to work with you as well.
Very easy to understand
Very easy to understand, fill out and sign contract. The details and initial process to begin my debt payoff appear straight forward.
Thank you!
18 mai 2026
Réponse de Family Credit Management
Thank you for the kind words and for sharing your experience. One of our biggest goals is to make the debt relief process feel clear, simple, and easy to follow because we know financial stress is already complicated enough.
We also know people are often nervous about getting started, so hearing that the paperwork, communication, and setup process felt simple and manageable means a lot to us. Thank you again for trusting Family Credit Management
This big step was worth it
This was a big step for me, trying to stop balancing all of my debt and stay afloat. One big vet bill made everything crumble to the ground. Reaching out for help was terrifying and embarrassing . But Family credit management was very helpful and quick to respond. They didnt pressure me with phone calls, they actually offered phone,text or email as ways of communication. Communication was smooth and they thoroughly answered my questions.
18 mai 2026
Réponse de Family Credit Management
Thank you for sharing your experience with us. We know how overwhelming it can feel when one unexpected expense suddenly throws everything off balance, and reaching out for help is not always easy.
Unfortunately, our industry does have some bad actors that rely on pressure tactics and nonstop phone calls, and we know that is the last thing people need when they are already stressed. That is one of the reasons we started offering enrollment options that do not even require a phone call if someone is more comfortable communicating by text or email. We have found a lot of people appreciate being able to move at their own pace without feeling pressured.
We are really glad the process felt smooth, supportive, and easy to communicate through. Thank you again for trusting Family Credit Management to help.
Such a simple process
Such a simple process, wish I would have done this a long time ago. Definitely feel a very big relief!
18 mai 2026
Réponse de Family Credit Management
Thank you for the kind words. Honestly, life is complicated enough, so one of our biggest goals is to make this process as simple and stress free as we possibly can. We are really happy to hear you felt a sense of relief and that things felt easy to navigate. That is exactly how we want people to feel when they work with Family Credit Management. We truly appreciate the opportunity to help.
Whitney was incredibly patient
Whitney was incredibly patient, thoughtful, and approachable. She contacted me via my preferred method, responded quickly, and ensured all my questions were answered. She helped make a tough decision easier.
18 mai 2026
Réponse de Family Credit Management
Thank you for the kind words and for sharing your experience. We know conversations like this are not always easy, so we are really glad Whitney helped make the process feel less stressful and easier to navigate. Whitney truly does have a gift for making people feel comfortable and heard, and we are happy to hear she was patient, responsive, and there when you needed answers.
We truly appreciate the opportunity to help and thank you again for trusting Family Credit Management.
There is help available
I was referred to you by a current client and I found it to be a great choice for me. Jennie has been very helpful. I am actually very hopeful that I this burden I have got into can be resolved. I am grateful for the opportunity you have given me, thank you ☺️
18 mai 2026
Réponse de Family Credit Management
Thank you so much for the kind words and for sharing your experience. We absolutely love personal referrals because there really is no bigger compliment than a current client feeling comfortable enough to recommend us to someone they know. Jennie is truly one of the best, and we are so glad to hear she has been helpful throughout the process.
Most importantly, we are happy to hear you are feeling hopeful again. Financial problems can feel incredibly stressful and heavy, especially when it feels like there is no clear way out. The good news is you do not have to figure this out by yourself anymore. You now have Jennie and our entire organization in your corner, backed by more than 30 years of experience helping people work through situations just like this. We truly appreciate the opportunity to help.
Super easy to work with
Super easy to work with. Willing to answer all questions. I'm just getting started on my journey but feel very confident with Family Credit in my corner.
18 mai 2026
Réponse de Family Credit Management
Thank you for the kind words and for trusting Family Credit Management to help you through this process. We know reaching out for help is not always easy, so it means a lot to hear you already feel confident. Remember, you are not doing this alone. You have our entire organization in your corner, from your credit counselor, to client support, to our creditor relations group, all backed by our companies more than 30 years of experience helping people work through difficult financial situations. We truly appreciate the opportunity to work with you and look forward to being here for you every step of the way.
Chris was patient and explained all…
Chris was patient and explained all details. It has not been easy these last couple of years Chris showed genuine interest.
I felt at ease and look forward to bouncing back financially and with my credit.
Thanks Chris and Family Credit Management.
16 mai 2026
Réponse de Family Credit Management
It’s wonderful to hear Chris helped make you feel at ease during such a difficult time. Having someone who is patient, genuinely interested, and willing to carefully explain everything can make such a big difference. We’ll be sure to share your kind words with Chris.
Hearing that you’re looking forward to bouncing back financially and rebuilding your credit is really encouraging. Your nonprofit debt management plan is designed to give you a steady, structured path forward with support you can count on along the way. We’re always here whenever you need us.
On the Way to Financial Freedom
It was so easy to share my debt and I qualified! I talked with Whitney and she talked to me on what I could expect as far as the time frame and which of my accounts could be a part of my debt-free process. There were no feelings of being judged, just a calmness of knowing I am now in good hands with an organization that is all about helping with our today's finances that can cause stress.
15 mai 2026
Réponse de Family Credit Management
Thank you for taking the time to share this. Being able to talk openly about your debt without feeling judged can make such a huge difference, and we’re so glad Whitney helped make the process feel calm, comfortable, and easy to understand. We’ll definitely be sure to share your kind words with her.
Having Whitney walk through the timeline, explain what to expect, and help you understand which accounts could be part of your plan can really help take some of the stress out of getting started. Your nonprofit debt management plan is designed to give you a clear, structured path forward with manageable monthly payments, so things feel more within reach and less overwhelming. We’re always here whenever you need us along the way.
Erica has been very patient and…
Erica has been very patient and helpful, and deserves 5 stars.
The system for online registration has been a nightmare!
15 mai 2026
Réponse de Family Credit Management
Thank you so much for the 5-star review. We really appreciate you taking the time to share your experience.
We’re sorry the DocuSign process was frustrating. DocuSign is actually a third-party company we use for secure electronic signatures, so unfortunately we do not have the ability to change how their system works.
I don’t believe there should be any additional documents needing your signature moving forward, but if we do, we would absolutely be happy to mail the documents to you instead and you could simply mail them back to us.
Thanks again for the feedback and for allowing us the opportunity to help you work toward becoming debt free.
There was an instant weight lifted from…
There was an instant weight lifted from my shoulders the minute I signed up for Family Debt Management. It is so nice to feel as though I finally am going to get some debt relief and my family can begin to build towards a better future.
14 mai 2026
Réponse de Family Credit Management
Thank you so much for the wonderful review.
Honestly, one of the best parts of what we do is hearing clients describe that feeling of relief after finally taking the first step. Debt can feel incredibly heavy and stressful, so knowing you already feel some of that weight lifted really means a lot to us.
We’re excited to be part of your journey and help you and your family build toward a better financial future.
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