My agent was very responsive and answered all of my questions almost immediately. All of the information I got from her made me feel very comfortable with this process and decided to sign up. I HAVE t... Voir plus
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Lisez les avis des autres
Erica did a great job and helping me make an arrangement to consolidate my debt. I would highly recommend to anybody who is looking to tackle their debts. Their prices are very reasonable to say the... Voir plus
Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... Voir plus
L'entreprise a répondu
Whitney has been the absolute best! Very prompt, thorough, patient and addressed all of my concerns. I’m so excited for this journey and becoming debt free! So glad I took this route vs a Chapter 13!... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Coordonnées de contact
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, Etats-Unis
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4,9
Excellent
692 avis
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The entire Compassionate, Professional, and Truly Helpfulprocess was handled with…
The entire process was handled with patience, professionalism, and genuine understanding. I especially appreciated the flexibility in communicating through email and text, which made a very stressful financial situation feel much more manageable. Everything was explained clearly, my questions were answered without judgment, and I never felt pressured. The support I received made a difficult process feel far less overwhelming, and I am very grateful for the kindness and responsiveness throughout.
19 août 2026
Réponse de Family Credit Management
This is such a wonderful review because you described exactly the experience we want our clients to have. Financial problems are difficult enough without feeling pressured or judged when you ask for help. We believe in meeting people where they are, whether that means talking by phone, email or text, answering their questions and giving them the information they need to make the right decisions for themselves. Thank you for trusting Family Credit Management and for taking the time to share your experience!
Great to Work With
Everyone I dealt with was helpful, encouraging, and great to work with. Great Customer Service. I highly recommend FCM.
7 août 2026
Réponse de Family Credit Management
This is exactly what we want to hear! Helpful and encouraging is such an important combination when working through finances. We want our clients to know they have real people on their side, here to help along the way. Thank you for the five stars and for recommending Family Credit Management!
Customer service is above and beyond
Customer service is above and beyond. Very welcoming and personal.
19 août 2026
Réponse de Family Credit Management
We love hearing “welcoming and personal.” That’s exactly how we want every experience with Family Credit Management to feel. Great customer service is about more than just answering questions; it’s about treating people like people. Thank you for the wonderful review and five stars!
Great customer service
14 août 2026
Réponse de Family Credit Management
We love hearing this! Great customer service is something we work hard at every day. When you're dealing with your finances, getting a helpful answer from someone who actually cares can make all the difference. Thank you for the five stars and for choosing Family Credit Management!
Every part of the process has been made…
Every part of the process has been made so easy, we only wish we had found Family credit long ago!
18 août 2026
Réponse de Family Credit Management
We love hearing this! Making the process easy and straightforward is something we work very hard at. We hear “I wish I had found you sooner” quite a bit, but we believe people often find us when the time is right and they’re ready to make a change. We’re so glad that time is now and that you chose Family Credit Management to help. Thank you for the five stars!
This will help me so much very helpful
18 août 2026
Réponse de Family Credit Management
We’re so happy to hear that! Knowing that the program will make a real difference for you is what matters most to us. Thank you for trusting Family Credit Management to help, and remember, we’ll be here to support you along the way!
I felt comfortable and at ease
I felt comfortable and at ease. Fast responses and friendly
18 août 2026
Réponse de Family Credit Management
We’re so glad you felt comfortable and at ease working with us. Fast responses are important, but so is having a friendly person on the other end who really cares about you and takes the time to help. Thank you for the five stars and for trusting Family Credit Management!
Réponse de Family Credit Management
We love hearing that! Getting help with debt can feel overwhelming enough, so we believe getting started shouldn’t be. We work hard to keep the process simple, explain everything clearly, and get our clients the help they need as quickly as possible. Thank you for the five stars and for choosing Family Credit Management!
Very quick and efficient
Very quick and efficient in getting back with me about a quote. I appreciate how everything is explained so clearly and very transparent.
18 août 2026
Réponse de Family Credit Management
We love hearing this! One of the things we’ve learned over more than 30 years of helping people with debt is that when someone is ready for answers, the last thing they need is to sit around waiting for them. We work hard to respond quickly, explain everything clearly, and be completely transparent about the options available. Thank you for recognizing that and for giving Family Credit Management five stars!
I was literally drowning in credit card…
I was literally drowning in credit card payments and couldn’t see an end in sight. Nothing was past due, but only paying the minimums meant I was paying more in interest than in principal. I didn’t want to file bankruptcy, even though I knew it would give me a fresh start.
One day I was on TikTok and came across a girl talking about joining a DMP. After watching her video, I realized this would be the best option for me. I specifically wanted a company that could communicate through email or text because I work in a call center and absolutely did NOT want to be on the phone. Family Credit Management was the company she recommended.
After doing my own research, I decided to go with them — and I’m so glad I did. I’m going from paying about $1,400 a month down to $540.Thank you, thank you, thank you from the bottom of my heart.
17 août 2026
Réponse de Family Credit Management
This is exactly the kind of story we love to hear! You were doing everything you could to stay current, but when so much of your payment is going toward interest instead of principal, there really can be no end in sight. At high interest rates, minimum payments can keep someone in debt for 20 years or more.
Going from about $1,400 a month to $540 is a tremendous change. That’s a huge amount of money freed up in your monthly budget, which can make a real difference, especially with how expensive everyday life has become. Even better, you now have a real path toward getting that debt behind you instead of just making minimum payments month after month.
We also love that you found us through someone sharing their own experience on TikTok, did your own research, and ultimately trusted Family Credit Management to help. And yes, we completely understand not wanting another phone call after working in a call center all day! We’re happy to communicate in whatever way makes this process easier for you.
Thank you from the bottom of our hearts for sharing your story and trusting us to be part of it. We’re excited to see you get that debt behind you!
Saved my financial future
Saved my financial future, lifting huge and I mean huge burden off my shoulders I can not thank them enough
17 août 2026
Réponse de Family Credit Management
Hearing that we helped lift such a huge burden off your shoulders is exactly why we do what we do. Financial stress has a way of following you everywhere, and everyone deserves to feel like there is a way forward. We’re incredibly grateful you trusted Family Credit Management to help, and we’ll be right here with you as you continue toward a brighter financial future!
Réponse de Family Credit Management
We love hearing “easy to work with and very responsive!” When you’re dealing with debt, the last thing you need is more frustration or to wonder when someone is going to get back to you. We work hard to make things as easy as possible and be here when our clients need us. Thank you for the five stars and for choosing Family Credit Management!
Providing a pathway forward to escaping…
Providing a pathway forward to escaping debt. Extremely grateful for the opportunity to financially succeed, and to relieve the burden and stress. Thank you!!
10 juillet 2026
Réponse de Family Credit Management
What a wonderful way to put it, “a pathway forward.” That is exactly what we hope to provide. Debt can create an incredible amount of stress, and knowing you can see a path toward financial success and leave that burden behind means so much to us. We’re grateful you chose Family Credit Management to be part of that journey!
Great experience I love the service…
Great experience I love the service that family credit provides. I would recommend family credit to anyone in a financial situation. They are the very best. 5 star service.
16 août 2026
Réponse de Family Credit Management
We absolutely love hearing this! Thank you not only for the five stars, but for being willing to recommend Family Credit to others who may be struggling financially. There are so many options out there for someone looking for help with debt, and earning that kind of trust from our clients means the world to us. Thank you for choosing Family Credit Management!
The set up for the program was easy and…
The set up for the program was easy and everything was explained. I just signed up so Im ready to get started. I am ready to get control of my debt . It is one payment a month so that makes it so much easier.
14 août 2026
Réponse de Family Credit Management
We love hearing that! We work hard to make getting started as simple and straightforward as possible. It seems like everything in life gets a little more complicated every day, so getting control of your debt shouldn’t be one more thing to add to it. One monthly payment and a clear path forward can make things feel much more manageable. We’re glad to have you with Family Credit Management and look forward to helping you along the way!
Probably saved us from bankruptcy
VERY responsive agent got to work immediately and helped us get control of our spiraling credit card interest. We will be out of debt in 5 years and will save thousands.
21 juillet 2026
Réponse de Family Credit Management
“Probably saved us from bankruptcy” is something we love to hear! When credit card interest keeps piling up, it can feel like you’re paying and getting nowhere. We’re so glad we could help you get things under control and see a real finish line. Five years, thousands saved, and debt free at the end. That’s a plan we’re excited to be part of!
Great Staff! Happy I joined.
They are very transparent and make you feel like your a good person.
12 août 2026
Réponse de Family Credit Management
Thank you! We especially love that you said we made you feel like a good person. Having debt doesn’t define who you are, and no one should ever feel judged for figuring a way to get out of it. Our job is to be transparent, listen to what’s going on, and help you find a way forward. We’re very happy you joined Family Credit Management too!
Quick and Easy
12 août 2026
Réponse de Family Credit Management
Thank you! We believe getting help with debt should be the easy part. Our credit counselors work hard to make the process quick, simple, and easy to understand. We’re glad Family Credit Management made it that way for you!
Réponse de Family Credit Management
Thank you! I looked up who you worked with and saw you had Kim as your credit counselor. Kim has been helping people at Family Credit Management for 25 of our 30 years, so there isn’t much she hasn’t seen or many questions she hasn’t answered! We know how important it is to get knowledgeable answers quickly when you’re making decisions about your finances. We’ll make sure Kim sees your kind words!
So Far So Good!
This has been the best process so far, no pressure and there options are personalized to your specific needs. I am so grateful my best friend gave me their website information. I will post again after we have been in the program for a while but so far I am so happy and relieved. This company is totally transparent.
12 août 2026
Réponse de Family Credit Management
Thank you! We especially love that you found Family Credit Management because your best friend recommended us. There really isn’t a better compliment than someone trusting us enough to send a friend our way. Credit counseling should never be about pressure or pushing everyone into the same solution. It should be about understanding your situation, clearly explaining your options, and helping you decide what works for you. We’re so glad you’re already feeling some relief, and we’ll be right here with you throughout your debt management program. We look forward to that next review!
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