⭐ 1 STAR
⭐ 1 STAR — EXTREMELY RUDE, UNPROFESSIONAL, AND DISAPPOINTING CUSTOMER SERVICE!
I have been dealing with FanPress.com for quite some time, and I am absolutely disgusted by the way I was treated by an employee I have been working with for a while. After all this time, I would expect at least a little professionalism, honesty, and respect. Instead, I was met with accusations, an incredibly rude attitude, and what felt like an attempt to intimidate me over a $40 payment. This employee accused my boyfriend of receiving $40 and insisted that the money had been sent 24 hours earlier, even though the payment had only been sent approximately three hours before he read the message. Rather than calmly investigating the discrepancy or providing actual proof, he immediately started bringing up the fraud department and making the situation sound far more serious than it needed to be. What should have been a simple conversation about a $40 payment turned into a completely unnecessary and unpleasant ordeal. What bothered me even more was his behavior when the possibility of leaving a review came up. He seemed extremely concerned about receiving a negative review, yet instead of correcting his behavior, apologizing, or handling the situation professionally, he continued going back and forth with me. If an employee is that worried about receiving a bad review, perhaps they should consider how they treat the people they work with in the first place! I do not know this employee’s name, but I can identify him by the phone number I have been communicating with, which I am happy to provide to management. I am sharing this experience because people deserve to know how customers can be treated when there is a disagreement involving money. Accusations should never replace facts, and intimidation should never replace customer service. I sincerely hope FanPress management takes complaints like this seriously because no customer should have to deal with this kind of behavior, especially after establishing a working relationship with someone over time. Absolutely unacceptable, extremely disappointing, and a terrible reflection on the company!








