My order was returned back by UK officials and I was promised a refund once my package reached the Faralbox warehouse . I have chased for refund a couple of times however no communication from the Far... Voir plus
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Lisez les avis des autres
FaralBox service was very fast. Got my order within 5 days. Food items were fresh too. Not giving 5 stars as Puran Polis packaging could have been better. Since most of Puran poli boxes were packed... Voir plus
L'entreprise a répondu
The taste and the packaging is good which is why I reordered. However, the customer service number is non functional. Since the phone number was not functional I tried email and I did not receive any... Voir plus
Order to delivery was very smooth. Items are heavily overpriced. It’s might be okay if you wish to order once in a blue moon. But, If someone like me is planning to order monthly or once in two months... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
FaralBox was started by two brothers from Mumbai during the lockdown of 2020 with an aim to unite friends & families staying far away during the Covid pandemic. Our journey with 1 product, our simple honest-to-heart FaralBox. First FaralBox contained a variety of Diwali Faral curated from the best snack stores in Maharashtra. It became an instant hit, with the first 100 FaralBoxes being sold out in less than 48 hours. In the first year of operation we shipped more than 750 kgs of Diwali Faral & other traditional Indian Snacks to the USA, UK, Canada, Europe, Australia, Singapore & Dubai… Read more on https://faralbox.com/pages/our-story
Coordonnées de contact
101, Ganesh Krupa, Plot 126, Opp Rushabh Dairy, Gandhi Nagar, 421201, Dombivli, Inde
- +919769320118
- order@faralbox.com
- faralbox.com
3,2
Moyen
114 avis
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Disappointing experience
Disappointing experience. I ordered faral from Faralbox this year as my tried & tested supplier was not supplying to Germany this year. Customer service was very proactive till I made the order. Despite ordering on 12th, I didn’t receive it till 24th. The company lacks the details of the process, leadtime & costs. I had to pay import duty of 20€. The faral itself is very expensive. Secondly, packaging was quite bad as the faral packets could easily move in the box, leading to anarsa & karanji damages. This was already mentioned to me by tge DHL
Delivery guy. When I brought this to notice of customer service, I was promised a response within 24 to 48 hrs, it’s already 96hrs with no response. Lastly the taste of faral is barely OK, although thikat sev was excellent.
24 octobre 2022
Avis spontané
FaralBox made our Diwali memorable ,as usual
I am ordering Diwali Faral and other food items from FaralBox since last Diwali. The taste, packing are of high standards and delivery is well before festival (I orders well in advance & get early bird discount also)
I receives prompt order confirmation, dispatch and delivery intimations.
Thanks team FaralBox for making our festivals amazing.
25 octobre 2022
Avis spontané
Not very happy with quality of faral
Bhajani chakri, karanji were really good. Special pohe chevda was ok. Rest were really bad tasting, rock hard anarsa, soap tasting besan laddu, 30$ got wasted. I won’t order again.
No complaints regarding delivery, all the items were delivered before due date. Also I got prompt reply to my query via email.
22 octobre 2022
Avis spontané
Order never arrived
21 octobre 2022
Delayed delivery false promises
Despite assurances, order has not been shipped out ( its been more than 5 days) and will not reach before diwali
21 octobre 2022
Avis spontané
Excellent and perfect service and…
Excellent and perfect service and aanrse was so so tasty
It’s like homemade thank you
20 octobre 2022
Delicious snacks delivered to your doorstep
I've ordered Diwali faral items from this site since last year- I enjoy the convenience and am never disappointed with the quality and delivery. Keep it up and bring back palak cones!
18 octobre 2022
Poor Customer Service,Not received any confirmation of…
Not received any confirmation of dispatch of order NO:-FBUS1983 ,Till date.Ihave placed order on Saturday 8'Oct-2022.
Not aware Wether the order is being dispatched or not?
Not able to loginn my account on FaralBox to track the order
8 octobre 2022
All Good and satisfied
4 octobre 2022
Prices are Up, Customer Service is Down
Ordered Family Faral box for Diwali 2021 and we were excited and happy to receive our Maharashtrian treats. There were a few stand out items, a handful of solid items, and only one or two items we did not care for. Overall, a great service to provide to Indians outside of India. I recommended this company to all of my family and friends for Diwali 2022.
On trying to order this year, the price of the Family Faral Box has increased by $80 USD (6500 INR)!!! This is WAY overpriced. Those to whom I recommended this service feel the same. I contacted customer service over several correspondences to clarify pricing, quantity differences and any loyalty discounts for previous customers, but was given robotic and sometimes conflicting answers. For $240 USD, I can easily support local businesses in NY this Diwali, who are also hurting with the COVID pandemic, and especially so after requesting for resolution by any manager and no one caring enough for my business to contact me personally. Sad not to support FaralBox this year.
26 septembre 2022
Avis spontané
Réponse de FaralBox
Namaskar Soni,
I am Rohit, Founder of FaralBox. Sad to read such a review, especially from our returning customers who know the quality & service levels that we are known for. I see you have 3 issues - difference in price compared to LAST YEAR, not being able to get additional discounts (more than the offers we are already running) and lack of support provided from our side. I would like to address these:
1. Compared to last year our prices are ~10% higher owing to the inflation that the world has seen last year, but still very competitive given the kind of product, packaging & service that we provide. We are proud to say, we are amongst very few Faral brands that put customers before seasonal profits. Our products are made using sunflower oil & packed with 3 layer nitro filled packaging which is a first, compared to any other vendor in the Diwali Faral business. Our seamless online ordering experience is unmatched to any other vendor, where you have to deal with cumbersome wire transfers & multiple to-fro to confirm your order.
2. Not being able to get additional discounts - Our 10% OFF discount is running at the moment which you can use. Alternatively you can also redeem your smile points. Unfortunately you cannot redeem 2 discounts at the same time, the same was informed to you via email. We acknowledge this is a technical limitation that we have forwarded to our development team. Also you can check all on-going offers on our home page at https://faralbox.com/pages/offers and we hope you make the most of it.
3. Lack of support from our side - There have been 2 emails from your end which have been reverted back, one in 7 hours and another in 2 hours. Giving the time difference we try to be as quick as possible to answer your queries. I will be happy to attach the ticket here if need be. And we have been very transparent in the ways you can reach us, we are available on chat, whatsapp & email, all details given at https://faralbox.com/pages/contact-us
I hope I am able to address your concerns here, however if you still have any queries, you can reach me personally on rohit@faralbox.com & I will be more than happy to answer them.
Just FYI, the EARLY10 coupon is valid only till 30 Sept, so I request you to take maximum benefits of the same.
regards,
Rohit Patil
Founder & CEO
Diwali starts with FaralBox™
Good choice of Marathi delicacy
5 juillet 2022
Overall the service was good
Overall the service was good. After I placed the order there was regular update. I got the parcel ahead of time.
3 juin 2022
Extremely over priced
26 mai 2022
Pls try to keep-up this trust
13 mars 2022
Excellent product and service
Excellent service...products were of good quality and taste. Loved the experience and surely going to order again
12 mars 2022
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