Fashionwallpaper Avis 

Needed a roll of wallpaper for a small panel at stairs and found it cheapest here and fast delivery

Order placed 10 days ago, no dispatched email received and order not received despite stated 1-3days delivery when ordered. Have emailed and got a quick reply from customer service but just stated order would be dispatched that day and still not received anything.

Wonderful customer service and competitive pricing- highly recommend this company!

Chosen fabric was shipped within 24 hours from order. Good experience.

Great delivery time and good selection
Customer services v helpful

Ordering itself was straightforward, and I received a dispatch email from Fashion Wallpaper with a tracking link. However, unlike most deliveries, I never received any updates directly from the courier. I later discovered that Fashion Wallpaper use a dropshipping service, with my wallpaper being sent directly from Sanderson. For some reason, Sanderson’s contact details were used on the shipment instead of mine, meaning UPS had no way to contact me or send delivery notifications.

When I checked the tracking link myself, I discovered an attempted delivery had already been made at 9am. Because my details weren’t registered with UPS, I couldn’t rearrange delivery, redirect it to a collection point, or choose another delivery date. This meant the weekend I’d booked off work specifically to decorate was completely wasted.

I contacted Fashion Wallpaper, but they seemed unconcerned by the inconvenience. Their suggestions were simply to leave a note on my door for the driver if I wasn’t home and just wait at home for it to arrive like the majority of people don’t have jobs/lives and can just sit at home and wait all day.
After several frustrating emails, I ended up calling them while I was at work. Thankfully, the lady I spoke to was much more helpful and arranged for UPS to be contacted so a safe place could be added for delivery.

When UPS attempted delivery again on the Monday, only half of my order arrived. I then had to wait even longer for the remaining rolls because, for some reason, the shipment had been split, causing yet more delays.

Once I finally started wallpapering, I found visible marks on one drop of wallpaper and then on another. I immediately took photographs and removed the wallpaper from the wall. As it had already been pasted, covered in glue and removed, it was no longer usable and had to be thrown away. I always buy an extra roll as a precaution, so I was able to continue, but it meant opening the spare roll that I had hoped to return unused.

I contacted Fashion Wallpaper again, sending photographs of the defects. They told me I needed to return the defective wallpaper for inspection. I explained that, as they could clearly see from the photos, the wallpaper had already been hung and removed, was covered in paste, and had been disposed of because it was unusable. They said they would still contact Sanderson on my behalf using the photographs to see what could be done, but despite chasing them several times, I’m still waiting for a response.

I understand that manufacturing defects can happen, I’ve experienced this before with other wallpaper companies. On those occasions, photographs were sufficient and the faulty roll was refunded without any difficulty.
Unfortunately, my experience with Fashion Wallpaper has been frustrating from start to finish. Between the poor communication, delivery issues, lack of proactive customer service, and slow handling of a genuine product defect, I wouldn’t recommend ordering from them if you’re looking for reliable delivery and responsive customer service.
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Their response to my review unfortunately demonstrates the poor customer service I have experienced throughout this whole situation.

I posted my original review on 16/07, and today is 27/08. Over six weeks later, they still have not resolved the issue or refunded me for the faulty roll of wallpaper.

Instead, they are putting the blame on me for not keeping the wallpaper after I discovered the fault. I had already explained that the wallpaper had been pasted onto the wall before the fault became apparent. I asked several times how they expected me to remove wallpaper covered in paste and then store it without it sticking together or becoming damaged, so that they could receive it back for inspection. Those questions were repeatedly ignored.

I was then told that the photographs I had provided were not sufficient. I have since sent further photographs and am still having to chase them for a response.

The fact that, more than six weeks after my original review, I am still trying to get this resolved says a lot about the way this complaint has been handled. The issue is not just the faulty wallpaper, but the lack of communication, the repeated delays and the fact that responsibility is now being placed on me despite me explaining the circumstances from the outset.

Extremely disappointing customer service.

Products are delivered within a short time of ordering and packaged securely. Delivery person left the two parcels in a place in our porch out of people’s view.

Great service, prompt delivery

Great price, prompt delivery, I would recommend this company.

An excellent price and speedy delivery, all round good service

I found customer service at fashion wallpaper very difficult to deal with .When my delivery went missing i was faced with rude ( questioned my disability's) aggressive , unhelpful, argumentative staff who continued throughout to give incorrect information. I would never use again , although I did get my refund after a long battle .

Really quick delivery, thanks very much!

My order was received the next day and a fantastic price. Brilliant service ,definitely will use this company again.

Great service. Good quality wallpaper and at a great price. Have bought from yourselves before and will continue to buy in the future.

The wallpaper I ordered was not in stock and I was offered a refund which I accepted. I have not received my refund even though it is over a week.

So glad I found this website! The Morris & Co wallpaper I wanted was £148 on other websites, I found it for £96 on here so a huge saving. I’m absolutely thrilled! Great service, my order arrived in a couple of days and well packaged so no damage.

Ordered some velvet material, came promptly, well wrapped on a roll to protect it, with care and return details very clear. Would buy again from them

Great price
Quick delivery

Very competitive price , fast delivery, excellent service

The prices on offer are very attractive but the returns policy is very limited. You lose 25% after 14 days and returns are not allowed after 30 days. Since I normally like to buy well in advance, and order sufficient to make sure batch numers all match,any delay may mean you will be left with some very expensive paper for the grandkids to draw on.