Fastway Couriers South Africa Avis 

Worst Courier Service ever. They should be out of business because they dont know what they are doing.

Too bad Zero is not an option...

Driver apparently attempted delivery without contacting me or ringing the doorbell. The following “failed delivery” notification was then sent at 4:30 AM, despite nobody being at the gate.

I contacted live chat and was asked to confirm my address. I provided the full address and contact number repeatedly — including to their chatbot and live agent. I explicitly explained that I had already provided it multiple times.

The agent still told me that unless I updated the address, my parcel would remain at the depot. Must I write out my address on the surface of the moon? Ridiculous

I eventually asked for the matter to be escalated to a supervisor/complaints department and requested an escalation reference number. The response was that it had been sent to their Operations team — and then the agent ended the chat.

This is not my first bad experience with Fastway either. There appears to be a recurring problem with communication, delivery attempts and customer service.

I don't expect perfection from a courier company. I expect the driver to actually attempt delivery, the tracking information to reflect reality, and customer service to read the information I've already provided. Apparently that's asking quite a lot

Fastway Couriers does not even deserve a one star rating.
The service is horrendous.
The online chat service has two consultants who definitely need assistance with customer service training - Nonkululeko and Tyrone.
I tried locating a parcel and all they could say was 'the parcel is at the Ballito Depo, call or you may collect'
Tyrone was supposed to call back after requesting my number to locate my parcel and he did not. He thereafter told me on the online chat after i reached out again he was only going to call once he received feedback, he stated he did not receive confirmation and did not speak to the owner of the Ballito branch but he still told me to contact the Ballito depo and when i asked him to contact them and let me know, he just ended the conversation.
Nonkululeko also ended my second conversation abruptly after i told her i contacted the branch she asked me to contact and they couldn't locate it.
Sifiso at the Ballito Depo couldn't locate the parcel and didn't even have the decency to call back when he said he was going to.
Zimele from the Ballito depo took my call, and called back as well informing me he has found the parcel and they will deliver later in the evening. I did receive a call in the evening from Zimele stating he couldn't get the parcel delivered due to an influx of parcels they needed to get out. However i did receive the next afternoon.
I cannot believe the run around for one parcel from Pinetown to Ballito could be such a mission.
I am truly appalled by Fastway.

Worse service ever!!!! Ops and customer service has to be replaced or fired!!!! Most incompetent people!!!! Never clear instructions! Durban deliveries and updating their portal takes forever. For someone that deals with courier companies I would never recommend FASTWAYS!!!!!

Terrible Service. My Tracking *** has been lying in their West Bay since 1st October 2026. They will still not deliver it today 07th, apparently only tomorrow.
If you want to courrier anything - do not use Fastway Couriers as they don't correctly update their portal and no feedback. You have to call them and begg for your parcel.

They didn't deliver, their driver swore and I sent an email which was taken seriously and I lost money
Useless service delivery.

They lied and said they delivered my parcel and I was no where to be found, no one called me I was home waiting for them they did not show up. I called their call center the were so rude and dropped the call on me twice. Terrible people scammers and thieves.

They don't seem to have reliable technology to actually deliver any packages they are the most inconvenient courier company yet they keep excepting packages I have never received a package from fastway couriers, they are a scam and only have answering machines , I'm incapable of talking to literally any human being from the company

Customer service doesn't answer. Driver claims he can't find my place but won't phone me. Emailing didn't help.

The most inefficient courier service i have ever dealt with. They dont answer their phones, they dont update you on the delivery. I paid for a sevice to receive my parcel on Monday the 7th September 2026, today is Tuesday the 8th , I still have not receiced my parcel and cannot trace it nor getting hold of their customer support. I was holding onto the phone for over 12 minutes and still not answered
They dont even deserve 1 star.

Absolutely terrible service from Fastway. My parcel was marked as delivered yesterday, but I never received it. Apparently, someone signed for it, yet I don't know this person and never authorized anyone to receive my package.
The driver claims they contacted me, but I received no call, SMS, or message whatsoever.
My previous Fastway delivery was handled properly—the driver called me, waited for me, and I personally signed for my parcel. This time, they simply handed my package to someone else and marked it as delivered.
How do you deliver someone's parcel to a stranger and call that a successful delivery? Extremely disappointing and unacceptable.

We cannot talk about service as the are no service. Dont waste time with Nelspruit branch no but no service. Branch is unresponsive to calls emails, online inquiry. Patetic

My Temu parcel can not be delivered today because there is an issue, when I ask them when the issue will be resolved they tell me they can't give me an ETA, I can't even collect it from the depo because they have a no collection policy, There is no sense of urgency from Fastway and a care to help resolve my problem from anyone I've spoken to their, This is disappointing and probably one of the worst couriers Temu uses, I won't buy from Temu again as long as they are using Fastway.

Worst delivery serice for Temu. The driver is always late, delivers close to 5pm or even after 5pm. Communication is poor. Wouldn't use them if i had to.

If a parcel is scheduled to be delivered on a certain day surely it must be delivered on that day.
I don't understand how all of a sudden you could not locate my address("Unable to locate cosignee") when clearly all the information is there.
It's crazy to me how they keep getting away with this.
It's shameful. Truly it is.
Communication is bad as well...
It's so sad TEMU associates themselves with you.

They do not deliver what they promised. They say it is on its way today, but I still have not received the package. I have heard of people waiting 33 days to receive their package. *F them.

It's the 1ste time I have problems with them.
A package was delivered yesterday to me according to Fastway, at 8:19am. And it was signed for. It was not me, and no courier has been here. Since yesterday 12 August 2026 I'm struggling to get answers, but a damn robot reply. Even comment on their Facebook page.
I'm very disappointed,

They lost my package. Two weeks no tracking update, contacted them via email, got shuffled to Bradley at the PMB branch who stopped responding to my emails. Shocking lack of service.

They should call this company Slowway
Since Monday 3/8/26 I've been getting notification that my parcel is on the way but i don't get it and their service is very bad when you contact them they either don't answer or you wont get help at all.
Im cancelling my order and get my refund to think this is not the first time experiencing this from Fastway i wonder why they are still in business?

Wish I could rate zero stars.
I have never experienced this level of incompetence and lack of accountability from a courier company.
Fastway Couriers has caused significant financial damage to my e-commerce business through repeated delivery failures, routing errors, and poor customer service.
A parcel that should have been delivered from Durban to Welkom was repeatedly misrouted through incorrect hubs in different provinces, resulting in a delivery delay of almost three weeks. Because the parcel was already well outside the agreed SLA, I was assured by Fastway that it would be returned to the sender instead of being delivered to my customer.
To honour my commitment to my customer, I had to purchase replacement stock and pay another courier company to deliver a new order at my own expense.
Despite Fastway's assurance that the original parcel would be returned, they delivered it to my customer anyway. My customer now has two identical orders, leaving me out of pocket for the replacement stock, additional courier costs, and with the burden of trying to recover a parcel that should never have been delivered.
To make matters worse, when attempting to retrieve the parcel, Fastway once again sent it to the wrong hubs, repeating the very mistakes that caused the problem in the first place.
The most frustrating part is the complete lack of accountability. No one takes ownership, no one offers a solution, and the financial loss falls entirely on the customer.
I cannot recommend Fastway Couriers to any business that relies on reliable deliveries. Their repeated operational failures and poor customer service have cost my business thousands of rand and damaged my reputation with my customer.