Firstly the shop & assistant were amazing, the garment bought was just perfect. Love Fat Face but my local shop has closed, big mistake, can only visit when far away from home, online just not the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I went into the Aberdeen store and some of the items weren’t in stock. The lady behind the counter was extremely helpful and placed an on line order to be collected at another store. It was so easy an... Voir plus
L'entreprise a répondu
Ordered jeans and chinos online from the recent sale. Good discounts for quality items. Used click and collect. Items ready a day or so earlier than originally stated. Shop in Aberdeen were friendly a... Voir plus
L'entreprise a répondu
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, Royaume-Uni
4,6
Excellent
345 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I went into the Aberdeen store and some…
I went into the Aberdeen store and some of the items weren’t in stock. The lady behind the counter was extremely helpful and placed an on line order to be collected at another store. It was so easy and the delivery was really quick.
10 septembre 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still not received notification that…
Still not received notification that order is ready for collection?
12 septembre 2026
Réponse de FatFace - ABERDEEN 4
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Best delivery service
5 septembre 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great to visit the shop
Firstly the shop & assistant were amazing, the garment bought was just perfect.
Love Fat Face but my local shop has closed, big mistake, can only visit when far away from home, online just not the same
4 septembre 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
very clear online process with timely…
very clear online process with timely store pickup and good email trail.
4 septembre 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Poorly packaged
Poorly packaged and trousers all creased had to get them cleaned and pressed. Won't order online from Fat face again.
31 août 2026
Réponse de FatFace - ABERDEEN 4
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
3 pairs of jeans in a popular fit
3 pairs of jeans in a popular fit, sizes and colours for less than £100, click and collect was easy and received within a few days.
29 août 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They are always welcoming and helpful…
They are always welcoming and helpful and quality of garments is good Very happy with my recent purchase.
29 août 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great value and great quality in all products
21 août 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality products at reasonable prices.
Ordered jeans and chinos online from the recent sale. Good discounts for quality items. Used click and collect. Items ready a day or so earlier than originally stated. Shop in Aberdeen were friendly and helpful.
11 août 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Postage to pay on returns?
Paid £4.99 postage for a shirt that turned out to fit and feel like a sack, with oversize buttons and a Harry Hill collar. Didn't like it, so sent it back, cost £2.49.. postage.
£7 out of pocket with nothing to show for it.
12 août 2026
Réponse de FatFace - ABERDEEN 4
Good afternoon,
Thank you for taking the time to leave your review,
In line with our returns policy, if you return the whole order the £4.95 delivery charge will be refunded.
If you have not received this, please do reach out to our Customer Service team.
Thank you, LE
Great store!
The man working (sorry I didn’t catch his name) was very pleasant and helpful! He was working by himself I believe but he greeted everyone coming into the store which was lovely.
7 juillet 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Favourite clothes shop
The staff were attentive without being intrusive. There was a good choice of clothes and sizes.
7 juin 2026
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.