Fatface are a great retailer. The shop always looks well stocked &tidy. It feels like walking into a very expensive & luxurious shop. Ordering online is easy & im kept up to date with my orders. I nev... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 Festival Place, RG21 7BF Basingstoke, Hampshire, GB
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Lisez les avis des autres
When ordering online always comes the same day you choose. When a recent order had not arrived after a few days they were very helpful on the phone to resolve this issue. The staff in my local... Voir plus
L'entreprise a répondu
Saw the jumper in store in 2 different colours and said to myself I would buy this in another colour. As soon as the other colour was on the website I ordered online and ready to pick up in store ear... Voir plus
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The Ff blouse is just what I wanted. It will be excellent for so many occasions. I received an email confirming that the blouse was ready to be collected from my local FatFace shop. The collection was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, Royaume-Uni
- 01256 352103
4,8
Excellent
150 avis
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Keep it up FatFace
Simple to order, quick to arrive for collection in store where I was greeted by very polite and helpful staff. Lovely products as always.
7 août 2023
Réponse de FatFace - BASINGSTOKE 2
Thank you so much for your 5* comments. We deeply appreciate your comments and this will be fed back to our amazing team in store! - RS
Great quality
Great quality, natural fibres, I’m very happy with my purchases! Thanks Fatface!
7 août 2023
Réponse de FatFace - BASINGSTOKE 2
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Réponse de FatFace - BASINGSTOKE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service
Excellent service! Friendly approach and good advice, Thank you!
9 août 2023
Avis spontané
Réponse de FatFace - BASINGSTOKE 2
Good Morning Lili, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
The clothes are of high quality and…
The clothes are of high quality and attractive design. Customer service is superb, friendly, helpful and knowledgeable. Shopping in Fat Face is a very positive experience.
29 juin 2023
Avis spontané
Réponse de FatFace - BASINGSTOKE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FRESHNESS.
Fresh looking summer dress which fits well and is comfortable to wear.
Love the material and the pattern. Very happy with my purchase.
18 juin 2023
Réponse de FatFace - BASINGSTOKE 2
Hi Mary
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes and great people.
I have been buying most of my clothing from Fat Face and a lot of it from this store. The clothes are great as are the people who work there. Makes for an excellent shopping experience.
2 mai 2023
Réponse de FatFace - BASINGSTOKE 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BASINGSTOKE 2
Good Afternoon Jackie
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Return an online order
I had to return the dress I had ordered online as it was not the right size for me. The return process was very smooth and simple and the staff very courteous and helpful
25 avril 2023
Réponse de FatFace - BASINGSTOKE 2
Good afternoon, Misbah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Great company
I had bought lots of clothes in the sale in two sizes as never quite sure which would be best fit. I went to store to return unwanted items.
Staff were very helpful and I browsed while they sorted returns.
Found some lovely new things to buy. It’s so much nicer in store but not so many choices.
Staff were very efficient and friendly.
A great experience.
23 avril 2023
Réponse de FatFace - BASINGSTOKE 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Basingstoke store - this is great to hear. Take care, BP
Smiley cashier
15 avril 2023
Réponse de FatFace - BASINGSTOKE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent
Excellent the assistant was very friendly and took the time to discuss different options on my choice of clothes. Thank you
30 mars 2023
Réponse de FatFace - BASINGSTOKE 2
Hello Angela, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Nice pair of chinos
Ordered these chinos on line.
Delivery was made within the time stated.
The chinos have a nice feel and seem to be well made.
Unfortunately they were slightly too big for me but then that was due to me losing weight over the last few months. I took the chinos back to store and exchanged them for a smaller size. Pleasant staff in store.
30 mars 2023
Réponse de FatFace - BASINGSTOKE 2
Good morning,
Thank you for taking the time to leave you review. I am pleased that you found delivery to be quick and that you were able to easily exchange the chinos in store. I am especially pleased that you found the crew in our Basingstoke store to be pleasant and I hope you continue to have a great shopping experience with us.
Take care, MM
Amazing helpful staff
Bought three items for my husband’s birthday and the two guys were undaunted when they acted as my personal shoppers! Nothing was too much trouble. Highly recommend.
25 mars 2023
Réponse de FatFace - BASINGSTOKE 2
Hello, Thank you for your feedback the crew at the Basingstoke store. It is so wonderful to read about the great experience you had instore
Take care - KS
Réponse de FatFace - BASINGSTOKE 2
Hi Linda, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant Customer Service
12 novembre 2022
Réponse de FatFace - BASINGSTOKE 2
Hi Roxeen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Basingstoke Team!
They are always so friendly and helpful at the Basingstoke store. I phoned up to see if there were a pair of boots I wanted in my size. The lady who answered was so helpful and put the boots aside for me. She had gone home when I arrived to collect them but the other lady and gentleman there were equally as lovely and helpful.
Thank you as always team Basingstoke! :)
13 octobre 2022
Avis spontané
Réponse de FatFace - BASINGSTOKE 2
Good afternoon, Zosia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
I bought a Arlie Breton online which…
I bought a Arlie Breton online which was lovely Quality and a good price, unfortunately my arms were not long enough so I took back to our local store who very kindly gave me a refund, I tried a couple of other items that I loved but again I had to leave them behind due to my short arms. Lovely shop though and very pleasant staff.
5 octobre 2022
Réponse de FatFace - BASINGSTOKE 2
Hi Mike, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Very positive experience buying hoodies…
Very positive experience buying hoodies for my children in the Basingstoke store and a gossip for myself online. Excellent quality and lovely and warm. The staff in store were very polite and friendly!
26 août 2022
Réponse de FatFace - BASINGSTOKE 2
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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