FatFace - BIRMINGHAM GRAND CENTRAL Avis 

Helpful service.Willing to go that extra step to assist me.

Perfect from ordering,to collection staff very helpful and polite 5*

This shop is like throwing a boomerang you always know you’re going to come back! Love the sizing, colours and design 👌💖

We received this E-Receipt today:

E - RECEIPT


Sales ID:70349-BGC-03-80450
Unit 28 Grand Central
Stephenson Place
Birmingham
B2 4BF
United Kingdom
Crew: Sukjinder
Date: 21/06/2023
Time: 14:17
________________________________________________________

Transaction details

LOU BANDANA LONGLINE
14
IVORY
1 Units

Total (inc VAT) £45.00



Payment Details

Subtotal: £37.50
Tax: £7.50

Total Price (inc VAT):
£45.00
Card £45.00


Unfortunately we were in Inverness all day. That's where we stay. That's a very long way from Birmingham. So we have a receipt we don't want and the real customer hasn't got their one. No bid deal you might think but the fact is we receive Fatface E-Receipts from all over the UK. We raised it with Customer Service before but nothing happens. Yes, we are Fatface customers but now make a point of NEVER asking for an E-Receipt. Time for Fatface to sort this out.

Quite simply I am finding 'FatFace' to be the best in all spheres of online garment buying - styling, quality of product and efficiency of packaging and delivery. Why turn elsewhere?

I had a problem with mailing address and my order was lost. Fatface was amazing and just reprocessed a new order and sent it to me right away!!!!! Love this company and their quality of product and customer service!

Love your clothes for my kids - Excellent designs and quality. Good value for money especially during sales. Store staff are very friendly

Excellent service. Parcel arrived earlier than expected. Staff very helpful.

Lovely staff at the birmingham store. Super easy and quick to pick up an order. The jumper XL mens is a gift and looks amazing quality.

Really pleased with quality & great price in the sale, free delivery to store

I ordered a dress online which arrived quickly. Although this was a beautiful and quality dress, I returned it to a store because it was too long. The return was processed efficiently and the guy was helpful, polite and courteous. This was my first purchase from Fat Face but it won’t be my last.

Assistants were helpful. Picked up my order came on time

Ordered to collect in store. Member of staff was extremely helpful & carried parcel & items for me. Made sure I could carry purchases home securely. I use a walking stick & so I may have struggled had he not been so empathic.
Extremely pleased with purchases though.

The Fatface website was very easy to navigate & enabled me to identify which colour/size/length of cargo shorts I wanted to buy. Calling into the central Birmingham store they had neither my size nor the colour that I wanted, but an extremely helpful assistant suggested that I try on another pair in a different colour which would confirm the size/fit & thereby give me reassurance when ordering on line, which I did. (I find that sizing can vary considerably between manufacturers). In my opinion, Fatface epitomise fashionable, well made clothes in great colour options at value for money prices. Recommended.

Placed my recent order and it was ready to collect in no time,

Really helpful staff, helped to return an online order and place a new one

Only bought from you for the first time recently, but will definitely be back!

Spent the day looking for a shacket in Birmingham, to no luck, and tried your Grand Central store.

Found the perfect one, but in store only does small (doesn’t go down to XS and I’m not the biggest guy).

Member of staff helped out (forgive me, I didn’t get name) and showed me a few similar things, and explained that you can get XS online.

I stood in the shop and ordered, and the online service was great too.

Shacket is lovely, amazing quality and great price!

Will definitely buy from Fat Face again.

Improve the size. Everything is just way to big and next size down is way to small