I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... Voir plus
L'entreprise a répondu
The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.
L'entreprise a répondu
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Royaume-Uni
- 02082 904457
4,7
Excellent
250 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The clothes for my granddaughters look…
The clothes for my granddaughters look good and arrived on time.
27 novembre 2022
Réponse de FatFace - BROMLEY 2
Hi Jo,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your granddaughter enjoys wearing them.
Take care - KS
Amazing help from staff in store
I unfortunately needed to return the item I ordered and so took it in to the Bromley store. As it was a PayPal purchase it needed to be returned online which the member of staff did as well as package and send the item off for me. Refund was received very swiftly after. Thank you.
1 novembre 2022
Réponse de FatFace - BROMLEY 2
Good Afternoon,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Réponse de FatFace - BROMLEY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect item for my party
10 novembre 2022
Réponse de FatFace - BROMLEY 2
Good afternoon,
Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.
Take care, JB
The staff were amazingly helpful and…
The staff were amazingly helpful and 'interested' - a very happy shopping experience!
8 novembre 2022
Réponse de FatFace - BROMLEY 2
Good Morning Thomas
Thank you for sharing your recent experience in our Bromley store. Please be assured that this will be passed onto the crew members involved for you.
EP
i love the Bromley shop the people…
i love the Bromley shop the people there are lovely
and if i can't get my size there's always your on line shop
19 octobre 2022
Réponse de FatFace - BROMLEY 2
Thank you for this wonderful review. We are pleased to hear that you have such a lovely experience with our team in store. Your comments will be shared with them! - RS
I am very happy with my purchase.I…
I am very happy with my purchase.I ordered online and didn’t have any problems.My parcel arrived on time.
Excellent service.I highly recommend Fat face.
High quality products and customer service.
It’s one of my favourite stores.
1 octobre 2022
Réponse de FatFace - BROMLEY 2
Hi
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you in good time and you were happy with the service received.
We do hope that you are happy with your items!
Regards, TG
Friendly and helpful staff
Friendly and helpful staff. A joy to shop here. Happy with quality of products purchased
21 octobre 2022
Réponse de FatFace - BROMLEY 2
Hi Audrey, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Consistently the friendliest and most…
Consistently the friendliest and most helpful staff you can find , shopping there is always a pleasure, they may not have everything you want in stock but will always order for you if possible
17 octobre 2022
Réponse de FatFace - BROMLEY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First class service
Myself and my wife would like to positively comment on our customer experience that we enjoyed with Alison and colleagues in the Bromley branch of the store. Nothing was too much trouble and the courteous, friendly and professional way that they dealt with us totally made our shopping experience and we will definitely return.
16 octobre 2022
Avis spontané
Réponse de FatFace - BROMLEY 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff and great 'stuff'!
Such delightful staff in the Bromley branch, very helpful and friendly. I am really pleased with my purchases, particularly the Catrin boots which are exactly what I was looking for; laced ankle boots but not chunky ones! Added bonus, nice discount for signing up to receive FatFace emails.
11 octobre 2022
Avis spontané
Réponse de FatFace - BROMLEY 2
Thank you for your wonderful review. I will forward this information over to the crew in store :) - RS
Lovely experience
Lovely experience! I had some items ordered online that needed to be swapped for smaller size and I thought I would pop in the Bromley FatFace and check it out since it’s the easiest one for me to go to. What a nice surprise for me who really does not enjoy clothes shopping at all! The ladies there were wonderful especially a new lady there called Catherine. She was bringing me items and advised me on sizes, she wasn’t on my back either but kept checking if I was ok. It is well managed and ran by a happy team working harmoniously. I never fell rushed even though I spent quite a long time and it was relatively busy being Saturday.
I will definitely come back as I tried things I would not have picked online and ended up buying once I tried them. Thanks again for the great experience.🤗
24 septembre 2022
Avis spontané
Réponse de FatFace - BROMLEY 2
Good Afternoon,
Thank you for your 5 star review. I am so happy to hear of your great experience shopping with us! We look forward to you carrying on your custom with us in the future.
Have an amazing rest of your week -KC
Réponse de FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Réponse de FatFace - BROMLEY 2
Hello Andrina,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear this. We hope you love your new items and continue to enjoy your shopping experience.
Have a wonderful day!
Take care, CT
Exceptional service at Bromley
I went into the Bromley branch with some returns from web purchase. The staff were amazing, very patient in sorting out my returns. Of course I bought some more amazing clothes and again the staff were really helpful in assisting me with my purchases. Excellent service!!
31 août 2022
Avis spontané
Réponse de FatFace - BROMLEY 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear. Take care, KC
Réponse de FatFace - BROMLEY 2
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wow what a fantastic shop and staff
Wow what a fantastic shop and staff , Angela is a credit to fat face , it was my first time purchasing from this store and I got the most amazing sandals and jeans , my husband and I was made to feel so very welcome in the shop by Angela , the store is tidy and looks really appealing to the eye , I can't wait to go back again
14 août 2022
Avis spontané
Réponse de FatFace - BROMLEY 2
Good Afternoon Hannah
Thank you for your review and for sharing your recent experience in our Bromley store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a lovely rest of the day.
EP
Love all of their clothes
Love all of their clothes. Easy to order online and return anything in store. Staff all very friendly
16 juillet 2022
Réponse de FatFace - BROMLEY 2
Good afternoon,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours! - ES
Extremely helpful staff
Extremely helpful staff.
This is a shop that I always drop into and generally buy something as the staff are so friendly and go out of their way to assist me.
13 juillet 2022
Avis spontané
Réponse de FatFace - BROMLEY 2
Hi Rose, Thank you for your 5* review on the Bromley store - this is really wonderful to hear and your feedback will be passed onto the crew in store! Take care, LE
Excellent Socks
^ pairs of socks bought at reasonable price for Xmas presents. The socks are lovely and good quality. For sure the recipients will love them. Thank you FatFace.
10 juillet 2022
Réponse de FatFace - BROMLEY 2
Hello Zohreh
Thank you for your 5* review.
I am glad to see that you are shopping early for Christmas. I am sure the recipients will love their socks!
Have a great day!
Take care, JB
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.