I collected my on-line order at Burnham Deepdale store. It was too large. Staff sourced another pair for me and ordered those. Refund was straightforward. Staff were helpful and friendly
L'entreprise a répondu
Établissement
Changer d'établissement5/6 Dalegate Market, Main Road, PE31 8DD Burnham Deepdale, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good, quality clothing and accessories. Had to pre order a pair of trousers in a size not in store. No problem at all and done efficiently and professional as possible. So nice to look round a store f... Voir plus
L'entreprise a répondu
This branch of FF is far friendlier than my local store. Staff very helpful and accommodating and more importantly human! Always a pleasure to be served by genuinely lovely staff. Would recommend a... Voir plus
L'entreprise a répondu
I had ordered a sweatshirt to pick up from the nearest store but then changed my mind about size. Unfortunately it couldn’t be changed so I had to order another one in the other size and Fatface kindl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
5/6 Dalegate Market, Main Road, PE31 8DD, Burnham Deepdale, Lancashire, Royaume-Uni
- 01485 210927
4,7
Excellent
49 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Burnham Deepdale Store.
I collected my on-line order at Burnham Deepdale store. It was too large. Staff sourced another pair for me and ordered those. Refund was straightforward. Staff were helpful and friendly
27 avril 2026
Réponse de FatFace - BURNHAM DEEPDALE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
What ever I order comes on time colours…
What ever I order comes on time colours are ture and excellent quality
30 avril 2026
Réponse de FatFace - BURNHAM DEEPDALE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely store
Lovely store - great range of products with some great sale items. Friendly staff - both my husband and I made purchases which we are very pleased with.
26 avril 2026
Réponse de FatFace - BURNHAM DEEPDALE
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Good
Good, quality clothing and accessories. Had to pre order a pair of trousers in a size not in store. No problem at all and done efficiently and professional as possible. So nice to look round a store full of interesting and exciting clothing.
31 mars 2026
Réponse de FatFace - BURNHAM DEEPDALE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - BURNHAM DEEPDALE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - BURNHAM DEEPDALE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still waiting…..
7 décembre 2024
Réponse de FatFace - BURNHAM DEEPDALE
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Jeans good quality and perfect fit .
Jeans good quality and perfect fit .
Collected from Burnham Deepdale store and staff really friendly as ever
16 novembre 2024
Réponse de FatFace - BURNHAM DEEPDALE
Hello Michael,
Thank you for your 5 star review.
I am so pleased to hear that you are happy with your new FatFace jeans, and it's great you had a positive experience when collecting your order in our store.
Take care, CT
Saw a shirt in Burnham Deepdale…
Saw a shirt in Burnham Deepdale I liked but didn’t have in my size. Happy to check if Rushden Lakes had any in stock. After I left shop decided I wanted a cardigan I had seen so placed an order online. Given options of date to collect. Placed order got both items within a couple of days. Lady who served me when I went to collect order was very polite and helpful. Good service all round.
13 octobre 2024
Réponse de FatFace - BURNHAM DEEPDALE
Hello Annette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BURNHAM DEEPDALE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BURNHAM DEEPDALE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick efficient service
Quick efficient service, easy to use website and good product
Thankyou
26 juillet 2024
Réponse de FatFace - BURNHAM DEEPDALE
Hello Shirley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Query dealt with efficiently by customer service
I had ordered a sweatshirt to pick up from the nearest store but then changed my mind about size. Unfortunately it couldn’t be changed so I had to order another one in the other size and Fatface kindly sent a voucher for the postage. I then went to the store to arrange a return. All sorted extremely quickly and my discount i had used was refunded. Then another voucher for express postage for another order. Very impressed with how efficient customer service dealt with my query and the surprise vouchers. The staff at the store ( Burnham Deepdale) were very friendly and helpful too.
11 juillet 2024
Réponse de FatFace - BURNHAM DEEPDALE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order came quickly clothes were good…
Order came quickly clothes were good quality, some products reserved at nearest branch and ready when arrived,
24 avril 2024
Réponse de FatFace - BURNHAM DEEPDALE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - BURNHAM DEEPDALE
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Ordered with store Burnham Deepdale…
Ordered with store Burnham Deepdale both customer advertisers were very helpful and went above and beyond extremely knowledgeable
15 avril 2024
Réponse de FatFace - BURNHAM DEEPDALE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great visit to our Burnham Deepdale Store and that the team were so helpful and knowledgeable. I hope you continue to love your shopping experience with us.
All the best, MM
the staff were really helpful
the staff were really helpful, made us most welcome , there was no hood in my partners size but they went out the back and found her correct size, very pleased
20 avril 2024
Avis spontané
Réponse de FatFace - BURNHAM DEEPDALE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Good quality products and customer service
Good range of products and prices are always reasonable. Quality good as always. Love looking around my local store in North Norfolk and the staff are always cheerful.
6 avril 2024
Réponse de FatFace - BURNHAM DEEPDALE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
This branch of FF is far friendlier…
This branch of FF is far friendlier than my local store. Staff very helpful and accommodating and more importantly human! Always a pleasure to be served by genuinely lovely staff.
Would recommend a visit here.
Ps my server was off on a stag do to Munich tomorrow - so hope he has fun!
4 avril 2024
Avis spontané
Réponse de FatFace - BURNHAM DEEPDALE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon
Take care. -GM
Réponse de FatFace - BURNHAM DEEPDALE
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day - TS
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.