Nice cardigan. Had to by another online in one size up to allow for wearing a dress underneath, but nice quality. Smooth return and efficient collection in store.
L'entreprise a répondu
Établissement
Changer d'établissement5/7 Auction Street, IP33 3FA Bury�St�Edmunds, Suffolk, GB
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Lisez les avis des autres
I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... Voir plus
L'entreprise a répondu
Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Voir plus
L'entreprise a répondu
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Royaume-Uni
- 01284 764247
4,7
Excellent
182 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always the best quality clothing you…
Always the best quality clothing you can buy!
3 juin 2024
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Perfect item
Very happy with my online purchase. I wasn’t sure if the size so ordered 2 and was able to return the incorrect size to my local shop. I then ordered the same item in a different colour.
30 avril 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fabulous shop and staff
The staff in this shop are superb. They're extremely helpful, courteous and a pleasure to do business with. The item I bought is beautiful and excellent quality. I know I'll get a lot of wear from it. I highly recommend Fat Face.
12 mai 2024
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Bury St Edmunds store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Easy process
Easy ordering, which was quick to deliver and notify. Easy to return items.
22 avril 2024
Réponse de FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
For the first time I’m going to moan…
For the first time I’m going to moan about Fatface Breton tops. I have around 35 of these tops they are my staple go to top they are soft, wash well and comfortable plus they look great however my recent purchase of the green one without stripes is thin and hasn’t washed well and sadly won’t last like the others which is disappointing because your paying a premium for them. Ever so sorry to be negative 🙏🏻
5 avril 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello Louise
Thank you for your review.
I am so sorry to hear about the item. I have flagged this with the appropriate department for future consideration.
EP
I got the boyfriend jeans for my mum
I got the boyfriend jeans for my mum, this is the second pair. She said its best jeans she ever had. Very quick delivery and always great service from FATFace. Also staff in Bury st Edmunds shop friendly and helpful.
3 avril 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff when I ordered wrong size
6 avril 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic experience
Myself and my mum visited fat face today to do some holiday shopping - both of us are regular shoppers at this store but the service we received today by Sarah, Georgia and Clara was out of this world. All 3 ladies went above and beyond with the service they provided us. They brought various products out which weren’t displayed on the shop floor yet, gave honest and valued opinions, found alternative items which met my mums taste and really supported us with our purchases.
These lady’s made our shopping experiance one of the best we’ve had and felt that they deserve recognition for their amazing skills!
13 avril 2024
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
We just love fat face quality!
30 mars 2024
Réponse de FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Jumper
Ordered a jumper online, fast and efficient service.
Pleased with the purchase, as described.
23 mars 2024
Réponse de FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your review.
We are so happy to read you love your new item, and have enjoyed using our service! We look forward to welcoming you back soon.
Take care. -GM
Superb service from local branch staff
The Bury st Edmunds staff are fantastic. Always friendly and helpful.
25 mars 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bury St Edmunds store
Bury st Edmund’s fatface were fantastic. Brilliant customer service and very helpful
1 avril 2024
Réponse de FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful assistant who checked if…
Very helpful assistant who checked if the dress came in a short length, and then ordered 2 sizes for me to try at home
21 mars 2024
Réponse de FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Thank you Georgia
Thank you to Georgia who was so so helpful (and patient) helping me choose an outfit for an upcoming event. Also thanks to the whole team in Bury St Edmunds for always making us (inc. our little cockapoo) feel so welcome.
23 mars 2024
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Shoutout to Lisa in sales at Fatface
Shoutout to the amazing lady Lisa who went above and beyond to assist me! Her exceptional support and guidance with clothes truly make a difference. I can't thank her enough for her patience, expertise, and dedication. She's a true gem in customer sales! Because of Lisa's outstanding help, I'll definitely be returning for future assistance and shopping. It's rare to come across such remarkable individuals who genuinely care about their customers. Thank you, Lisa, for your incredible work and service! You made my day a few times and my experience at FatFace unforgettable.
20 mars 2024
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Hi there, we thank you greatly for leaving this lovely 5* review. It is amazing to hear of the experience you've had in our Bury St Edmunds store. We will pass the comments on to them and I'm sure they will love to read this! Have a wonderful day! Kind Regards TS
Nice shop plenty off space to walk…
Nice shop plenty off space to walk around nice and clean,very helpful staff the younge woman helped me find what I was looking for. Thankyou
26 février 2024
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great, friendly service
The lovely ladies were very helpful with my online order that I collected (& then changed size). Quick effective service. One very happy customer - thank you ☺️
13 février 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience with FatFace
Great experience with FatFace. The items I bought are gorgeous and top quality. Delivery was pretty swift and items packaged nicely. I highly recommend FatFace.
6 février 2024
Réponse de FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!
Take care.- GM
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The service was great and I now have 4…
The service was great and I now have 4 pairs of trousers that fit well.
19 janvier 2024
Réponse de FatFace - BURY ST EDMUNDS
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
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