Nice cardigan. Had to by another online in one size up to allow for wearing a dress underneath, but nice quality. Smooth return and efficient collection in store.
L'entreprise a répondu
Établissement
Changer d'établissement5/7 Auction Street, IP33 3FA Bury�St�Edmunds, Suffolk, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... Voir plus
L'entreprise a répondu
Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Voir plus
L'entreprise a répondu
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Royaume-Uni
- 01284 764247
4,7
Excellent
182 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always helpful and cheery
Always helpful and cheery, and I can bring in my dog who always gets a lot of love and biscuits
10 janvier 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello,
Thank you for taking the time to leave our 5* review.
We are happy to hear you (and your dog) have had such a lovely experience at one of our stores. We hope you love your purchases and look forward to welcoming you back soon.
Take care. -GM
I purchase items from the store in Bury and online.
I purchase items from the store in Bury St Edmunds and all the staff there are friendly, polite and helpful.
I also buy online, delivery time is very good and it is easy to return unwanted items.
The only criticism I have is that the sizes can differ so it is hard to know what sizes to order.
7 janvier 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I have bought several items from Fat…
I have bought several items from Fat face from 2023-2024 either online or in store and every thing went perfect . Great costumer service and happy with all my purchases
12 janvier 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello Nagla
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff exceed expectations in branch.
Fat face staff always ready to help our with orders that need changing, sending back or updating. Always go out of their way at the bury st Edumunds branch
5 janvier 2024
Réponse de FatFace - BURY ST EDMUNDS
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No Xmas present for husband this year.
Ordered 2 Xmas presents on 11 December for in store collection (estimated at 2-3 days delivery). It's now 28/12 and still no delivery. Husband and grandson with no presents not happy. On ringing customer services, very little by way of apology - just 'it must have got lost in the post'.
12 décembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello Diane
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have looked into this further for you and I really do apologise that you did not receive the items. I can confirm that a full refund was processed yesterday back to PayPal for you.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Great people
All stuff were very friendly and helpful, they've advised me and been bringing different sizes and styles, helped me with managing my online order.
13 décembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello Olena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff in the shop and…
Really helpful staff in the shop and lovely products.
14 décembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The good service
The staff were very helpful and polite. They also knew their stock which proved to be useful.
11 décembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found the crew in our Bury St Edmunds store to be so helpful and polite. I hope you continue to enjoy your shopping experience with us and I will be sure to pass your comments on to the team.
All the best, MM
Réponse de FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you find our items to be of good quality. I hope you continue to love our products as much as we do.
All the best, MM
Réponse de FatFace - BURY ST EDMUNDS
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great customer service!
11 décembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly efficient service
20 novembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service in store
Great customer service in store. Looked to buy something else in store but size not in stock. Staff fantastic in helping us get what we needed. Great work from the Bury St Edmunds staff.
17 novembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello Dave
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love my new boots
Love my new boots! Hadn’t got my size in store so ordered online for click & collect from local store. Arrived quickly! Staff really helpful & friendly.
7 novembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on line
Easy to order on line, also to add Blue light card discount & email updates when ready to collect from local store
Shop staff very helpful
7 novembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Smart jumper with ‘Tall’ option
Had to order online as Tall not available in store. No option to get a gift receipt but store staff v helpful in organising it for me. Lovely colour green.
7 novembre 2023
Réponse de FatFace - BURY ST EDMUNDS
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BURY ST EDMUNDS
Hi Craig
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant experience today 15/11/23 at…
Brilliant experience today 15/11/23 at 12, thank you Lisa 😊
15 novembre 2023
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop lovely clothes tastefully…
Lovely shop lovely clothes tastefully and enticingly displayed ..friendly helpful and professional staff always a pleasure to go into fat face …
31 octobre 2023
Avis spontané
Réponse de FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.