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FatFace - BURY ST EDMUNDS Avis 

182
TrustScore 4.5 sur 5

4,7

5/7 Auction Street, IP33 3FA Bury�St�Edmunds, Suffolk, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

Nice cardigan. Had to by another online in one size up to allow for wearing a dress underneath, but nice quality. Smooth return and efficient collection in store.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements
  2. Boutique d'accessoires de mode
  3. Magasin de vêtements pour hommes
  4. Magasin de vêtements pour femmes

Écrit par l'entreprise

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Coordonnées de contact

  • 5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Royaume-Uni

  • 01284 764247

4,7

Excellent

TrustScore 4.5 sur 5

182 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(182)

13 758 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I can always just what i want in…

I can always just what i want in Fatface. Everything fits perfectly for me and my wife. You get what you pay for. Friendly and helpful staff. Bury St. Edmunds branch.

21 octobre 2023
Avis spontané
Logo de FatFace - BURY ST EDMUNDS

Réponse de FatFace - BURY ST EDMUNDS

Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Easy to use ordering service and pick…

Easy to use ordering service and pick up.. no complaints

13 septembre 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Noté 5 sur 5 étoiles

Efficient pleasant experience.

Making a return item I was short of time so pleased the return was made quickly. The staff always helpful and polite.

29 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hi Iris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

High quality as always

I have always loved the quality of FatFace clothes and my new trousers are no exception.
Collecting my parcel from Bury St Edmunds branch was really easy and without issue.
Very happy customer

27 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Noté 5 sur 5 étoiles

Great product

Great product, and great value for money!!

20 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Noté 5 sur 5 étoiles
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Réponse de FatFace - BURY ST EDMUNDS

Good Afternoon Bonnie,

Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace item. We hope your son enjoys wearing them!

Have a great day! - JW

Noté 5 sur 5 étoiles

Very professional

16 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Noté 5 sur 5 étoiles

A happy customer

My order was ready to collect as advised. The product was exactly as described.

9 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Easy. We like easy. We're thrilled to hear that you had a pleasant shopping experience with us 🥰 - RS

Noté 5 sur 5 étoiles

Lovely shopping experience

Extremely helpful Manager when I went to collect several parcels for my daughter and myself. She went out of her way to help and sorted out a return. A very good experience

7 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Noté 5 sur 5 étoiles

Always lovely material and lovely…

Always lovely material and lovely styles. Always fit nicely and look good! Good quality!

8 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Noté 5 sur 5 étoiles

Another great shopping experience in…

Another great shopping experience in Fatface Bury St Edmunds.... Huge thanks to Sarah and Sarah in Bury who made my day with their passion and enthusiasm. Looking forward to my next visit and the autumn stock that they were telling me is going to be stunning

14 août 2023
Avis spontané
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Réponse de FatFace - BURY ST EDMUNDS

Thank you so much for your amazing comments. We are thrilled to hear of our amazing team making your day. Your feedback will be shared with the ladies in store and we look forward to seeing you again soon! 🍁🍂

Noté 5 sur 5 étoiles

Brilliant Bury St Edmunds staff

I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile.
I had visited looking for an Ecru denim jacket, but there were none left. Some were returned shortly after I left. Remembering that I had visited specifically looking for one (I am far too frequent a visitor!), Sarah contacted me and offered to hold the size that I was seeking to give me time to rush back and purchase!
Awesome customer service… and the jacket is gorgeous!

13 août 2023
Avis spontané
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Réponse de FatFace - BURY ST EDMUNDS

Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK

Noté 5 sur 5 étoiles

Great service delivered by bright…

Great service delivered by bright smiling friendly young woman. Very helpful in assisting me to choose proper size and fit.

2 août 2023
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Réponse de FatFace - BURY ST EDMUNDS

Hello Mary thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Bury st Edmunds fab store

I am a nightmare when it comes to trying on clothes and always need opinions from the staff with what they think and they always soo great with me. I can’t remember names but there are two members of staff that stick in my mind that are fantastic though all staff are fab in there. Two new younger staff are in there now and they are great and so helpful too. :-)

21 juillet 2023
Avis spontané
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Réponse de FatFace - BURY ST EDMUNDS

Good Morning Sue,

Thank you for your feedback regarding your trip to the Bury St Edmunds store. It is so wonderful to read such lovely feedback! I hope you have a great day! - JW

Noté 5 sur 5 étoiles

Amazing customer service at the Bury St…

Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while their Mum sorted out some new clothes for herself. The dinosaur stickers were a big hit but your conversation with them while they waited was just amazing! Thank you again. And yes, Mum was delighted with her new outfits 😍

1 août 2023
Avis spontané
Logo de FatFace - BURY ST EDMUNDS

Réponse de FatFace - BURY ST EDMUNDS

Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Easy to place order

Easy to place order and good notification when it was in store to collect. Staff very helpful.

19 juillet 2023
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Réponse de FatFace - BURY ST EDMUNDS

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Noté 5 sur 5 étoiles

Good service

Usually buy shorts in Crew but went to compare in Fatface. Was welcomed by assistant on entry. Browsing the range when he politely offered to help and explained sizing and availability of fitting rooms. Didn't have the size in the colour I liked so then arranged delivery at no extra charge. Smooth transaction/in and out in ten minutes.
Unpushy and efficient service appreciated.

26 juillet 2023
Avis spontané
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Réponse de FatFace - BURY ST EDMUNDS

Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD

Noté 5 sur 5 étoiles

Best employee of fat face…

Aayliah greeted me as soon as I entered the shop! She immediately made me feel welcome! Then she helped me find a top which I could not see in the store. She waited for me to try it on without putting pressure on me. She was very complimentary and encouraging. I think she is very good at her job. I shop a lot at fat face and she is by far the best employee in all the stores! I wish she lived near petersfield in my local store

16 juillet 2023
Avis spontané
Logo de FatFace - BURY ST EDMUNDS

Réponse de FatFace - BURY ST EDMUNDS

Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Noté 5 sur 5 étoiles

Friendly, helpful staff

Although this store is quite small and doesn't stock the full FatFace range, including short lengths, the staff are always so friendly and helpful. The changing rooms are clean and spacious, however, a second mirror would be helpful in seeing the back view. Always a pleasure to shop FatFace

1 juillet 2023
Logo de FatFace - BURY ST EDMUNDS

Réponse de FatFace - BURY ST EDMUNDS

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Noté 5 sur 5 étoiles

Love the quality and style

Whether ordering online or buying in store FatFace have some really nice designs and are quality products. Sometimes it is the only place I buy things from.

19 juin 2023
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Réponse de FatFace - BURY ST EDMUNDS

Good afternoon,

Thank you for taking the time to leave us your review.

I am pleased that that you are enjoying our items and the quality that comes with them. I hope you continue to enjoy the quality and design of our products.

All the best, MM

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