Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement7/8 Market Street, CB2 3PA Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
L'entreprise a répondu
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Voir plus
L'entreprise a répondu
I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Royaume-Uni
- 01223 354794
4,6
Excellent
138 avis
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Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great quality clothes, made to last.
The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
24 avril 2026
Réponse de FatFace - CAMBRIDGE 2
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and polite staff
Nice style, good fit. Like collect option. Helpful and polite staff in shop.
31 mars 2026
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Superb customer service
I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was sorted within 10 minutes. Faultless.
7 mars 2026
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Once again an excellent good fitting…
Once again an excellent good fitting shirt from Fatface.
28 janvier 2026
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality clothes for men with Tall/Big fits
In the past, I have purchased women’s clothing from FatFace shops on the high street and was happy with the quality. Looked at some men’s clothes in the Cambridge branch and was interested to find out that Tall/Big clothes for men are available online. After placing an order for 5 products and paying the unavoidable home delivery charge, it was very pleasing (and a relief) that all the clothes were a great fit. Though on the costly side, the delivery service was excellent.
15 décembre 2025
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Avoid using click and collect
Ordered on a Friday to collect from store “by Sunday 3pm”. Went the following Tuesday to collect, after having had a text to say it was there.
They said it wasn’t there, and there were lots of people getting texts even when the parcel hadn’t arrived. I will not be using click and collect again!
6 décembre 2025
Réponse de FatFace - CAMBRIDGE 2
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Appalling customer service
Appalling customer service. My wife returned with garment to ask for a paper receipt which they had failed to provide and they refused. Worse, the man behind the counter was hostile, deeply unpleasant and accusatory, suggesting I was somehow trying to cheat the company! The worst example of customer service I've ever experienced and am taking this up with Head Office.
20 novembre 2025
Avis spontané
Réponse de FatFace - CAMBRIDGE 2
Good morning, Iain,
Thank you for your review and for promptly providing the additional information we requested.
I’m pleased to confirm that the issue has now been resolved, and it was a pleasure speaking with you earlier today.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
LE
Purchased Marie V Neck jumper in Ivory
Purchased Marie V Neck jumper in Ivory
From Cambridge store. I was delighted with the jumper, excellent quality and fit.
I was told that the jumper also came in a teal colour, which I purchased on line.
Quick delivery.
Very helpful lady in store, Ana.
Overall very impressed with my visit.
11 novembre 2025
Avis spontané
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line delivery
Very efficient service. Collected in store where the staff were very helpful. Loved what I bought.
24 octobre 2025
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CAMBRIDGE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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