FatFace - CRIBBS CAUSEWAY 2 Avis 

I was given a £10. off code online as I had signed up to receive Fat Face emails. I visited Fat Face store, Cribbs Causeway with a printout of the email code & enjoyed choosing a T. shirt so I could use the voucher code. However, when I went to pay the assistants were unable to get the code to work - they said it was the day before the sales started so that was the cause. I showed them a copy of the email but they told me they could only give me 15% off & that £10. wasn't a normal discount. I was in a hurry so took their word for it & assumed I'd read the details incorrectly. When I got home & checked my email closely if definitely said £10. off treat!
I rang the store & the manager kindly said when I next called in with receipts etc. they would make up the difference. A bit of a pain having to make another journey to the Mall but it will give me a chance to look around the store again!
I also purchased a dress online which arrived promptly in time for me to wear to a family gathering. It then appeared in the sales at half price the day after, but that said I was very pleased with the dress & the delivery service. So, thank you, Fat Face.
I visited the store again today & was given a refund of £10. plus a huge apology for the above misunderstanding. As a goodwill gesture they also gave me money off the dress I bought online to reflect its sale price. I'm very impressed with the efficient & prompt action taken by staff to recompense me & thank everyone involved in making me feel a valued customer.

After talking to an extremely helpful sales advisor I was so impressed with the service. Being a larger lady she advised me to try a dress on which fitted perfectly other than the length but I can always alter that. Clare was so amazing I went home and spent another £62 on line. I wish the larger sizes were in store. Thank you Clare.

Staff very helpful as always. Must shop every time I'm go to the Mall .

Friendly and helpful service, plus good selection of clothes

I ordered a laptop case on Monday evening online, as the store assistant at Cribbs Causeway Bristol said it wasn’t online!
I went straight outside the shop, went online ordered it. The laptop case was delivered Thursday afternoon!! I love it fantastic delivery. Maybe in store staff need to check a bit harder online!!

Returning items for exchange to a store was not straight forward had to go through process of getting a refund and then order smaller size and pay again not sure now if I will have to struggle to get refund from Klara who say I should have returned by post assistant knew it was purchased through Klara- fingers crossed it will be straight forward

I really like the clothes in Fatface. I know they can be on the expensive side however as a petite 5ft lady I'm fortunate to be able to fit into size 12 years. I was looking for a pair of shorts for work. I managed to find a pair in the boys' section. Unfortunately the biggest size they had available was 10-11 years which were a little bit too small. Luckily a member of staff was able to get a bigger size delivered to my home address. There were two ladies that helped me. The system was a bit slow and they couldn't stop apologising. I wasn't bothered at all. I was so grateful that they could help me.

Promptly delivered. Great fit.

The assistants were very helpful. Did a couple of on line returns plus purchased 2 pairs of shorts so very happy customers

Clothes are good quality, staff are really helpful, online shopping arrived very quickly. My only slightly negative observation, is that this year I feel the tops are huge. I usually take a 14 but have had to exchange for a 10. Not a problem if this large sizing consistently stays this way.

Excellent customer service! Friendly, helpful and knowledgeable! (Prices a bit steep)

Really impressed with the Staff here, I bought a number of items in the sale and the person that served me could not have been more helpful. Clothes wash really well, ordering online/ returns very simple too.

The staff at FatFace (Cribbs) we’re really helpful and very friendly the shop is well set out and the sale rack was amazing!

I was served by Yasmin at your store at Cribbs Causeway. She was a delightful young lady and very helpful indeed. So rare nowadays to find staff who demonstrate such kindness. I hope that her manager will give her the praise that she deserves on the back of this review.

Excellent service and my coat is brilliant. Great quality and fit.

Helpful, friendly staff - excellent customer service.

Didn't have the bag I wanted on display but asked helpful assistant who went through to stock room and found the one I wanted. I always find staff at Fatface helpful and approachable .

Another great pair of trousers, brilliant fit and superb quality. Look good and feel good.

Good service and good quality clothes as usual.