We use the Didcot store. The staff are lovely, the changing rooms are roomy. I love the colours and materials used in the women's clothes they are really good quality, I consider them as investment pi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 32 Orchard Centre, OX11 7LL Didcot, Oxfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been a Fatface fan since I discovered it in France skiing many years ago and was delighted when it made its way to the high Street. It has changed its style over the years but I find the quali... Voir plus
L'entreprise a répondu
Excellent experience ordering! Staff were friendly on collection. Unfortunately one of the T-shirts shrunk the first time we washed it …as per washing instructions. £30 is very expensive for a tshi... Voir plus
L'entreprise a répondu
The 2 ladies working there were extremely helpful in helping me , which lead to a sale for fat face.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 32 Orchard Centre, OX11 7LL, Didcot, Oxfordshire, Royaume-Uni
- 01235 813924
4,8
Excellent
91 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Successful shop
Very quick ordering service. Emailed me when ready for collection. Bought a couple more items in the sale when I went to collect my online order - all in all a successful shop!
17 avril 2023
Réponse de FatFace - DIDCOT
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
Great service
The service is always very good - and very quick. Very convenient to pick up from Didcot store - free parking for 2 hours.
13 avril 2023
Réponse de FatFace - DIDCOT
Thankyou for taking the time to leave a review, we are so happy to hear you have had such a positive experience with our click and collect service - All the best, BP
Excellent ordering via the website
Excellent ordering via the website, but a little disappointed that the order took a week to arrive at the store.
31 mars 2023
Réponse de FatFace - DIDCOT
Hey there Jeff,
Thank you for leaving your review.
It's great to learn that ordering online was a great experience for you, it is a shame that your order took a little longer to arrive to store as expected. We aim to get orders delivered to store within 3-5 days, but may take a little longer if we are in a promotional period. So sorry for any disappointment caused by this.
If we can help you with anything, please do not hesitate to get in touch with our friendly customer experience team!
Have a great day.
Take care, CT
Good click and collect delivery.
18 mars 2023
Réponse de FatFace - DIDCOT
Hi Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Importance of customer service
Amanda was lovely, she couldn't have been more helpful, even though she was full of cold! As always the sales never fail to please 🙏.
17 janvier 2023
Avis spontané
Réponse de FatFace - DIDCOT
Good afternoon, Joanne
Thank you for leaving us this review about your instore shopping experience.
It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Didcot store.
Take care and stay warm. JB
Réponse de FatFace - DIDCOT
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely clothing and polite and helpful…
Lovely clothing and polite and helpful staff
10 septembre 2022
Réponse de FatFace - DIDCOT
Good afternoon Faye,
Thank you for your 5* review. It is great to read such positive feedback about our Didcot Store. Please be assured tat this feedback will be passed on tot he team.
Take care, EG
order never received
11 septembre 2022
Réponse de FatFace - DIDCOT
Hi David
Thank you for your review.
I am so sorry to hear that you have not received your parcel. I can confirm that I have sent you a seperate email to discuss this further with you.
EP
I love everything Fatface.
I love everything Fatface.
The customer service really is amazing and makes shopping so enjoyable.
21 juillet 2022
Réponse de FatFace - DIDCOT
Good afternoon Jane,
I am so happy to read what a positive experience you had in the Dicot store and that you love our Customer service. I will be sure to pass this on to the wonderful team.
Take care DW
The dress was lovely but just a bit too…
The dress was lovely but just a bit too short for me. Return to store was very easy and quick. The staff are always really helpful.
6 juin 2022
Réponse de FatFace - DIDCOT
Good Morning Claire
Thank you for your 5* review.
I am so sorry to hear that the item was not suitable, but I am glad it has been sorted for you.
Have a great Afternoon!
EP
Staff are always there with a helping…
Staff are always there with a helping hand. Very good customer service.
I will definitely be shopping in the store again.
2 juin 2022
Réponse de FatFace - DIDCOT
Hi Marie
Thank you for your 5 star review. Great to hear you are well looked after by our Didcot team. I will pass your warm comments over to them. Enjoy the Bank Holiday. MJ
Réponse de FatFace - DIDCOT
Hi Marion
I am so happy to read what a positive experience you had in the Didcot store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend DW
fatface never fails
fatface never fails, for ladies and gentlemen. lovely store and very pleasant assistants
11 mars 2022
Réponse de FatFace - DIDCOT
Good morning Carol,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about service you received
Have a great day! LM
Friendly knowledgable staff
Friendly knowledgable staff, great service and selection of clothing.
6 février 2022
Réponse de FatFace - DIDCOT
hi Liz, Thank you for the 5 star review. It is great to here such positive shopping experience in our Didcot Store, your feedback shall be passed on. Have a lovely day, LM
Amazing service
Love to visit this store in Didcot every time I go shopping, amazing sales today and always such lovely, friendly and helpful staff :)
15 janvier 2022
Avis spontané
Réponse de FatFace - DIDCOT
Good evening
I am so happy to read what a positive experience you had in our Didcot store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend - DW
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.