Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
L'entreprise a répondu
Établissement
Changer d'établissementUnit F9 Fort�Kinnaird, EH15 3RH Edinburgh, Lothian, GB
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Lisez les avis des autres
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... Voir plus
L'entreprise a répondu
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... Voir plus
L'entreprise a répondu
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, Royaume-Uni
- 01316 691035
4,5
Excellent
171 avis
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Still haven't received my order after 2…
Still haven't received my order after 2 weeks. Been to the store to collect it but they said all their orders had gone to the airport by mistake. Still no sign of it
22 février 2025
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Lost order (again!)
Placed an order for delivery to store for collection. Order placed 12th Feb for 17th Feb collection. Still haven't received order as it's lost. Not the first time this has happened either. Would advise others not to us this "delivery" method to this store. This was also items for my Wife's birthday which has now been missed.
21 février 2025
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Nice and easy.
12 février 2025
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great retail experience.
Friendly staff, selling lovely quality clothes, in a pleasant store.
10 décembre 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and prompt delivery to…
Great products and prompt delivery to my local shop.
3 décembre 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online item only - frustrating
Saw an item online, went to large FF shop at Fort Kinnaird Edinburgh to try on before purchasing. Not stocked. Bought online for next day collection. Took 4 days to arrive. Item is great but I'm fed up of going to a store only to have to go back online to purchase, especially with a larger store.
28 novembre 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Allan
Thank you for taking the time to leave your review. We appreciate your comments and will be sure to pass your feedback to the appropriate department.
Thank you, LE
The contact to say the item was in…
The contact to say the item was in store was efficient, albeit a day later than requested in the original order. Staff were friendly and helpful when picking up the birthday present I got for my wife especially as I didn’t have my phone with me to present the QR code to pick up the scarf.
6 novembre 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello David
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
tracking down the right size. Happy with the staff in the original…
Happy with the staff in the original shop where I saw the item. Very helpful in advising me how to track down in the right size.
Delivered to nearest shop quicker than expected.
A decent shopping experience.
21 août 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Patricia
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
fatface shoppingvery time I have ordered from fat…
Every time I have ordered from fat face, I have received the goods promptly and within the given time line. Goods are of good quality and true to size.
16 août 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi Nanette,
Thank you for your 5* review. I am pleased to hear that your order turned up quickly and your happy with your purchase. Many thanks-AB.
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service and products
I ordered a blouse online but the size was too big so I went to my local Fatface Store to return it. The staff were all very nice in the shop and the sales assistant who was dealing with my return was very helpfull and gave me advice to order a smaller size but offered to put one aside when they come in stock at the Fort Kinnaird Store for me. The customer service and return process is excellent and delivery is always quick. That is why I shop frequently at Fatface as they care about the Customer not just profit.
2 août 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi Gwen,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Amazing staff and great clothes
As ever, the staff are AMAZING and go above and beyond what one expects from sales teams. I love the quality of the clothes and spend way too much money buying from FatFace but the styles suit my taste so it’s well worth it. I would highly recommend FatFace to anyone who hasn’t shopped there.
1 août 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good fit and price delivered when said…
Good fit and price delivered when said they would, can't ask for more cheers
18 juillet 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Ordered online
Ordered online, arrived quickly. Unfortunately one item was to big, returned to shop where the return was processed quickly was no fuss.
1 juin 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review!
We are glad to hear you have had such a easy experience returning an item at one of our stores. We look forward to welcoming you back soon.
Take care. -SM
Great staff helpfull
Great staff. Brilliant service. Really fast transaction n delivery. Fantastic quality at affordable prices
27 mai 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
10/10 for helpful staff
Thank you very much to the staff who dealt with my coffee incident a couple of weeks ago in store and provided me with a perfect solution. They went above and and beyond my expectations. This help was gratefully received because I had one arm in a sling.
It is lovely to see people do actually care and the help offered was exceptional. Well done Fat Face Fort Kinnard. I will be back.😊😊
24 avril 2024
Avis spontané
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Edinburgh Fort Kinnaird store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are happy with your items, we look forward to welcoming you back soon!
Take care. -GM
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had a good experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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