Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
L'entreprise a répondu
Établissement
Changer d'établissementUnit F9 Fort�Kinnaird, EH15 3RH Edinburgh, Lothian, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... Voir plus
L'entreprise a répondu
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... Voir plus
L'entreprise a répondu
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, Royaume-Uni
- 01316 691035
4,5
Excellent
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really pleased with the quality of the…
Really pleased with the quality of the trousers, bought them before. Excellent and long lasting! Great getting a discount offer as well. Effortless ordering and picked up from store with friendly staff! Thanks.👍⭐️
3 avril 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Edinburgh Fort Kinnaird store to be so friendly when you visit and that you are enjoying the trousers. I hope you continue to enjoy your visit to our stores.
All the best, MM
Great experience overall and fantastic…
Great experience overall and fantastic quality products!
23 mars 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Click and collect
Friendly, helpful staff. Good communication when item had arrived in store to collect.
23 mars 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
GREAT JACKET-ordered two sizes to get…
GREAT JACKET-ordered two sizes to get it right. Lovely with a bit of stretch in Nice neutral colour. great with jeans and over a dress Can be dressed up or down. Bought lovely top instore to go with it. Staff very friendly and helpful.
23 mars 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new jacket, and had a positive experience shopping with us! We look forward to welcoming you back soon.
Take care.- GM
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
This shop at Fort Kinnaird has always…
This shop at Fort Kinnaird has always had great staff and the guy today as usual was very good, friendly, welcoming. Best shop & Staff.
9 mars 2024
Avis spontané
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Christine,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Edinburgh store - this is great to hear. Take care, LE
Nice friendly staff
Nice friendly staff. The clothes are always good quality. I love Fatface clothes
8 février 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Straightforward and easy
Just always such a straightforward process to order from fatface. I use click and collect.
Every step from browsing online to ordering and payment, to collection, is clear and easy.
No complaints at all.
12 février 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good afternoon, Jan.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great service but items didn’t fit
22 janvier 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good Afternoon Sharon,
Thank you for taking the time to leave us a review!
I am sorry to hear your items were not quite the right fit on this occasion! We really appreciate your feedback regarding this and I have passed this on to the relevant department.
We look forward to welcoming you back soon!
Kind Regards, JW
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Margaret
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I mostly shop in store and always found…
I mostly shop in store and always found staff extremely pleasant and helpful at any visit
9 janvier 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Think I got wrong item
I ordered a pair of straight leg dungarees online as I already had a pair of the slightly baggier ones but when they arrived they appeared to be exactly the same shame and size?! I took them back to the store and got my money back no problem though (and they are lovely dungarees that I would’ve just kept if I didn’t already have a pair).
16 janvier 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Sarah
Thank you for your review.
I am so sorry to hear of your recent experience with a item but I am pleased to hear that this was sorted for you.
EP
A very good shopping experience
10 janvier 2024
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always a great variety of sizes as well…
Always a great variety of sizes as well as clothes at great prices. I like the layout of the shops you always have enough room to explore rather than feeling enclosed. The quality of materials used always feel lovely next to your skin. Whatever shop I go into the staff are always friendly.
31 décembre 2023
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Yvonne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff were excellent.
20 décembre 2023
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful and friendly staff
Really helpful and friendly staff, who obligingly helped me with my ‘Click andCollect’ order. I have used this store several times and never been disappointed. They help make the experience pleasurable.
5 décembre 2023
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Edinburgh Fort Kinnaird store to be so helpful with your click and collect order. I will be sure to pass on your lovely comments to the team.
Take care, MM
Always great to shop with Fatface
Always great to shop with Fatface. Good quality, speedy delivery and excellent customer service. Shopping in store is fantastic too. Friendly helpful staff, who really do seem to be interested in providing a great experience for customers ……so lovely and interested in helping without being intrusive. Always a good day in FF
28 novembre 2023
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was happy with my order on line & got…
Was happy with my order on line & got it delivered to store which only took a few days.
21 novembre 2023
Réponse de FatFace - EDINBURGH FORT KINNAIRD
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.