Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Voir plus
L'entreprise a répondu
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I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... Voir plus
L'entreprise a répondu
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... Voir plus
L'entreprise a répondu
Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
69 George Street, EH2 2JG, Edinburgh, Lothian, Royaume-Uni
- 01312 251568
4,7
Excellent
180 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful quality jumper
Beautiful quality jumper. Lovely colour and very warm and soft. Great sale price and delivered quickly.
21 janvier 2026
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lace tie front top
Bought online - 2 sizes of this top which was quite roomy so kept the smaller of the two. Returned the larger one to the George Street branch who are all very helpful.
I recently bought several sale tops from this shop which are good quality & a great buy in the
sale.
16 janvier 2026
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Collection from store
Collection from the store everything on time and my wife is very happy with the jumper
2 janvier 2026
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Hi you kept me informed & kept the…
Hi you kept me informed & kept the goods for me for a few days! Great service
4 janvier 2026
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
À great cardigan from a company that’s kind to the planet.
I tried on this cardigan in the Edinburgh store but they didn’t have my size in stock. The helpful assistant checked and it was in stock online, also offering to order one for me. I declined as I don’t live in Edinburgh . I did buy a very soft cotton shirt though and ordered the cardigan when I got home.
The cardigan was due to be delivered on Wednesday 22 but was actually delivered on Thursday late afternoon. The cardigan looks great with the soft white shirt under it, very pleased with product and service,
Thank you,
20 octobre 2025
Réponse de FatFace - EDINBURGH
Hi Kathleen,
Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Exceptional
I recently purchased an item from FatFace, and I couldn't be more pleased! The quality of the products were exceptional—it's clear that they use high-quality materials and craftsmanship. The fit is perfect, and the design is both stylish and practical.
Additionally, I was pleasantly surprised by the timely delivery. My order arrived right on schedule, well-packaged, and in perfect condition. It's always a relief to receive an order promptly, especially when you're excited about a new item! Overall, my experience with FatFace has been fantastic, and I highly recommend them for anyone looking for quality clothing with reliable service.
28 août 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
GOOD EXPERIENCE
GOOD EXPERIENCE
I am very pleased with the quality of the items ordered and received. The order was in store ready for collection on the due date. Customer service was also good.
25 août 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Did not receive an email to say my…
Did not receive an email to say my order was ready to collect.
When I asked the sales assistant in the shop why this might be , she replied abruptly ' I don't know"
11 août 2025
Réponse de FatFace - EDINBURGH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Good quality clothing.
11 juillet 2025
Réponse de FatFace - EDINBURGH
Good afternoon, thank you for your review. I am so pleased to hear this. Enjoy your new FatFace clothing! Take care, CM
Réponse de FatFace - EDINBURGH
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Love the choice of sizes on cute clothes…
Love the choice of sizes as well as styles. So nice to have the choice of cute clothes
26 juin 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast, easy, friedly service
Fast to arrive at store, my favourite shop for lovely animal sock designs! Quick and easy to pick up, friendly staff.
4 juin 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shorts, great service
Really nice shorts, exactly as I hoped. Excellent service in the shop when collected. Lovely staff. Efficient.
29 mai 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Live the skirt!
I love the skirt. I found that the first skirt I bought was faulty. I was able to order a replacement right away online, and when I returned my original purchase, the staff could not have been more helpful. My refund came through in three working days. Well done Fat Face! Again!
22 mai 2025
Réponse de FatFace - EDINBURGH
Hi Dorothy,
Thank you for sharing your experience. We're so pleased to hear you love the skirt and that the return and refund process went smoothly. It's great to know our team was able to help quickly and make things right.
Take care, LE
Quality was good
Had to get a refund as too big, but handled very quickly and money in the bank immediately Quality was good
1 mai 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Options of bigger sizes
Being able to find options in my size (14-16). Many stores never have many options this size, so I don't even bother going.
28 avril 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Gorgeous Linen Summer Dress
Very easy to order - and even easier to return! Quality of linen dress is superb and it’s a lovely fit. Excellent style and colour. Will buy again if ever available in more colours.
30 avril 2025
Réponse de FatFace - EDINBURGH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
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