FatFace - LICHFIELD Avis 196

Whilst the product I ordered from fatface (father’s day socks) was perfect, the delivery was not. I ordered the product on thursday believing I would be able to pick them up on friday. They were then scheduled to arrive at the store on saturday which was still in time for father’s day. I was emailed in the morning to pick up the socks in the afternoon but when I arrived I was told there was an issue at the warehouse so they hadn’t arrived. I didn’t receive a text informing me of this delay until after my visit, which was too late as I had already made my trip to store. I was very disappointed that a father’s day present arrived late meaning I could not gift it on the day.

Good communication and quick deliveries with a speedy process for returns, if applicable.
Staff all very helpful.

After many years found a Fatface Tee with a mountain bike theme and it was in the sale. Result!!
Had a conversation with Paul about his mountain bike experience too. Great service as usual from the Lichfield store.

Friendly & helpful staff in the Lichfield store.
Always receive good service.

I have been buying Fat Face jeans for the last five years or so and previously found the regular length perfect, not now they have adjusted and come up at least two inches short. This would be ok but my local store only stock R and I now need L… so I ordered the right length from the store and found I had to pay in full…. Now over 1 week later jeans still have not arrived. The web site says next day if ordered before 11am, this is misleading as clearly not true. The store in Lichfield is great but the delivery service by the company is appalling…

Ordered leather jacket in sale on line so easy to do ,arrived at lichfield branch recieved text to say had arrived and picked up from store no problems ,really lovely helpful staff who work there highly recommend

Such a welcoming and friendly team at Lichfield. Today was no different. We visited the shop this morning with our Collie who practically pulls us into the shop. She is also greeted and treated to a biscuit, which is such a nice touch.
The store is always well presented, with happy and kind staff and is laid out in such a way it’s easy to find items… so much so I ended up buying the lovely Reindeer Yoke Christmas jumper, which fits beautifully.
Keep up the good work, look forward to popping in again soon.

My order had gone missing 😢 but Lichfield branch sorted it all out very quickly.
The replacement was delivered to my home address free of charge the next day.

Thankyou

Staff are always friendly, helpful & professional. Including staff I have dealt with on-line.

Chris and Emily were fabulous yesterday in the Fatface Lichfield store, they knew the handbag straight away, double checked the store and stockroom before helping to place the order as I was having problems ordering online with a discount I couldn’t access. Such great customer service, thanks so much both

I ordered a pair of jeans to collect at Fatface Lichfield on a UK visit to see family. At first it seemed as though the order hadn't arrived and as I had forgotton to bring my collection notification email that made it more difficult to track down. One member of staff in particular spent a lot of time on the phone to head office in order to resolve the problem. Turns out the parcel was linked to a hotel address where I stayed last year so in the end I was able to pick up my purchase after all. In my opinion the staff at Lichfield went "above and beyond the call of duty" in their help. Thank you very much, you were brilliant. The jeans are excellent too!

Superb click and collect service, very friendly and very helpful staff. Cannot fault anything - thank you FatFace.

Ordering was easy. Item arrived at store quickly. Informed had arrived by email and collected from store where staff very friendly.

Great custome

Was easy to order on line. Emails came as promised and the customer service at the branch when I collected my goods was brilliant

Went to collect order and didn't wait long.Served by a pleasant and polite member of staff.

Collecting an order from Lichfield shop only to find that the item could not be tried on for size as the fitting rooms were out of use. Come on FatFace, this is not good enough