Travelling to Lichfield is a great get out for me and my partner, it a great place to walk around and relax, grab a coffee and a bite to eat. My wife's natural habitat is a clothing shop lol.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement20 Conduit Street, WS13 6JR Lichfield, Staffordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff are so helpful and the products are of high quality. Nothing is too much trouble. There is always a friendly and smiley greeting and the advice is first rate. Xx
L'entreprise a répondu
Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... Voir plus
L'entreprise a répondu
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, Royaume-Uni
- 01543 264059
4,9
Excellent
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mountain Bike T-Shirt …
After many years found a Fatface Tee with a mountain bike theme and it was in the sale. Result!!
Had a conversation with Paul about his mountain bike experience too. Great service as usual from the Lichfield store.
26 avril 2025
Avis spontané
Réponse de FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Good service.
Friendly & helpful staff in the Lichfield store.
Always receive good service.
14 avril 2025
Réponse de FatFace - LICHFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have been buying Fat Face jeans for…
I have been buying Fat Face jeans for the last five years or so and previously found the regular length perfect, not now they have adjusted and come up at least two inches short. This would be ok but my local store only stock R and I now need L… so I ordered the right length from the store and found I had to pay in full…. Now over 1 week later jeans still have not arrived. The web site says next day if ordered before 11am, this is misleading as clearly not true. The store in Lichfield is great but the delivery service by the company is appalling…
26 mars 2025
Avis spontané
Réponse de FatFace - LICHFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Ordered leather jacket in sale on line …
Ordered leather jacket in sale on line so easy to do ,arrived at lichfield branch recieved text to say had arrived and picked up from store no problems ,really lovely helpful staff who work there highly recommend
30 novembre 2024
Réponse de FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On time delivery good product
5 janvier 2025
Réponse de FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such a welcoming and friendly team at…
Such a welcoming and friendly team at Lichfield. Today was no different. We visited the shop this morning with our Collie who practically pulls us into the shop. She is also greeted and treated to a biscuit, which is such a nice touch.
The store is always well presented, with happy and kind staff and is laid out in such a way it’s easy to find items… so much so I ended up buying the lovely Reindeer Yoke Christmas jumper, which fits beautifully.
Keep up the good work, look forward to popping in again soon.
18 décembre 2024
Réponse de FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My order had gone missing 😢 but…
My order had gone missing 😢 but Lichfield branch sorted it all out very quickly.
The replacement was delivered to my home address free of charge the next day.
Thankyou
14 décembre 2024
Réponse de FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Customer Service
Staff are always friendly, helpful & professional. Including staff I have dealt with on-line.
23 novembre 2024
Réponse de FatFace - LICHFIELD
Thank you for taking the time to leave your review and for providing your feedback. We look forward to serving you again soon. Take care, LE
Helpful and friendly staff
18 novembre 2024
Réponse de FatFace - LICHFIELD
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Chris and Emily were fabulous yesterday…
Chris and Emily were fabulous yesterday in the Fatface Lichfield store, they knew the handbag straight away, double checked the store and stockroom before helping to place the order as I was having problems ordering online with a discount I couldn’t access. Such great customer service, thanks so much both
13 novembre 2024
Avis spontané
Réponse de FatFace - LICHFIELD
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Above and beyond the call of duty.
I ordered a pair of jeans to collect at Fatface Lichfield on a UK visit to see family. At first it seemed as though the order hadn't arrived and as I had forgotton to bring my collection notification email that made it more difficult to track down. One member of staff in particular spent a lot of time on the phone to head office in order to resolve the problem. Turns out the parcel was linked to a hotel address where I stayed last year so in the end I was able to pick up my purchase after all. In my opinion the staff at Lichfield went "above and beyond the call of duty" in their help. Thank you very much, you were brilliant. The jeans are excellent too!
7 novembre 2024
Réponse de FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb click and collect service
Superb click and collect service, very friendly and very helpful staff. Cannot fault anything - thank you FatFace.
2 novembre 2024
Réponse de FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering was easy
Ordering was easy. Item arrived at store quickly. Informed had arrived by email and collected from store where staff very friendly.
20 août 2024
Réponse de FatFace - LICHFIELD
Hello Maureen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - LICHFIELD
Good morning Nicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Was easy to order on line. Emails came as promised and the customer service at the branch when I collected my goods was brilliant
9 août 2024
Réponse de FatFace - LICHFIELD
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Collection at Lichfield
Went to collect order and didn't wait long.Served by a pleasant and polite member of staff.
11 août 2024
Réponse de FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly helpful customer service.
13 juillet 2024
Réponse de FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fitting rooms unavailable…
Collecting an order from Lichfield shop only to find that the item could not be tried on for size as the fitting rooms were out of use. Come on FatFace, this is not good enough
8 juillet 2024
Réponse de FatFace - LICHFIELD
Good morning Terry, thank you for taking the time to leave your review.
I am sorry to hear about your recent experience.
I have contacted the Lichfield store this morning, who have explained that due to a leak in their roof, the fitting rooms are currently unavailable. This is being looked at internally and repairs are under way, however for safety reasons I am sure you can understand they cannot be open at this time.
Take care, LE
Fab customer care
My online order arrived quickly but the flip flops were uncomfortable so I returned them in store. Staff were warm, friendly, understanding and there was no issue returning them.
1 juillet 2024
Réponse de FatFace - LICHFIELD
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered 2 pairs of ladies shorts…
I ordered 2 pairs of ladies shorts online as click and collect to my local Fatface store to save on carriage. I ordered the 2 different colours thinking I would keep the ones I liked best and return the others but I loved them both, so kept them both. Fat face is my favourite shop for clothes, I love the style and quality. The staff are always friendly and helpful.
28 juin 2024
Réponse de FatFace - LICHFIELD
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.