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FatFace - LUDLOW Avis 80

TrustScore 4.5 sur 5

4,7

59 Broad Street, SY8 1NH Ludlow, Shropshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service, friendly staff. Good quality clothing, not too expensive


À propos de l'entreprise

  1. Magasin de vêtements
  2. Boutique d'accessoires de mode
  3. Magasin de vêtements pour hommes
  4. Magasin de vêtements pour femmes

Écrit par l'entreprise

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Coordonnées de contact

  • 59 Broad Street, SY8 1NH, Ludlow, Shropshire, Royaume-Uni

  • 01584 879646

4,7

Excellent

TrustScore 4.5 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

A good product from the sale nice staff…

A good product from the sale nice staff on collection

6 décembre 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Kayla saves the day

I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots out. I was ready to boycott FF forever! Kayla has restored my faith with excellent customer service.
Thank you!

23 octobre 2024
Avis spontané
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Réponse de FatFace - LUDLOW

Hello Sonia
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ludlow store - this is great to hear. Take care, LE

Noté 5 sur 5 étoiles

Fantastic quality clothes

Fantastic quality clothes. Staff were very helpful

26 août 2024
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Réponse de FatFace - LUDLOW

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Staff were lovely

Staff were lovely, friendly and helpful, and collecting the package was easy.

22 août 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

I bought some flippy shorts in the sale…

I bought some flippy shorts in the sale , I had to contact customer services for slight a problem that happened in store with a payment & they were helpful. The staff in the Ludlow store were very helpful as always.

6 août 2024
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Réponse de FatFace - LUDLOW

Hi there,
Thank you for taking the time to leave a review.
I’m sorry to hear you had a problem with your purchase. However, I’m happy to hear our crew have helped you resolve this matter!
Take care, LC.

Noté 5 sur 5 étoiles

The staff were very friendly and…

The staff were very friendly and helpful. Everything was easy to find. A very easy experience.

8 août 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Noté 5 sur 5 étoiles

Excellent customer service at Local Store

All the staff at Ludlow branch are so friendly and helpful. My experience here is always positive.

Our local branch may be in a small town, but the layout of the store, the choice of product and staff make this branch my first choice for all purchases

5 août 2024
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Réponse de FatFace - LUDLOW

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

Quick and easy

Quick and easy

1 juillet 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello Beverly
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

fantastic customer service.

We had a wonderful experience in Ludlow store while visiting recently. The staff, in particular Kayla & Nat, were so welcoming & friendly, nothing was too much trouble for them. I will definitely be using the store again.

21 juin 2024
Avis spontané
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Noté 5 sur 5 étoiles

Ludlow Fatface is great to shop in

Ludlow Fatface is great to shop in. The staff are so welcoming and helpful, I asked for some help with jeans and the girls were great and knew all about the product. I will continue to shop in this store, it’s a delight.

4 juin 2024
Avis spontané
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you encountered such a good experience when visiting our Ludlow store and that you found the crew to be so helpful. I will be sure to pass your lovely comments to the team.

All the best, MM

Noté 4 sur 5 étoiles

No confirmation email,rest fabulous

Bit sad but only because I didn’t receive a confirmation email.i had one however asking for a review and rang the store and they kindly confirmed it was ready.Not a huge problem in fact.Staff lovely as ever.

3 mai 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Good morning,

Thank you for taking the time to leave your review.

I am so sorry that you did not receive an order confirmation of your email but I am pleased that you have now been able to collect your order and that the crew in our Ludlow store were so lovely. I hope you continue to enjoy your visits to store.

Take care, MM

Noté 3 sur 5 étoiles

No email received to say item was ready…

No email received to say item was ready for collection. Had to contact customer service to chase up. Opening times on web incorrect so I turned up half an hour before store opened . Item fine however

17 avril 2024
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Réponse de FatFace - LUDLOW

Hello
Thank you for your review.

I am so sorry to hear of your recent experience with us. I have raised this with the appropriate department for future consideration.

EP

Noté 5 sur 5 étoiles

I bought different strap for my leather…

I bought different strap for my leather shoulder bag and I love it

20 mars 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Noté 5 sur 5 étoiles

Very happy with staff and clothes

Very pleasant and helpful staff. The 2 items I bought both fit well and have a good quality fell about them. Fatface continues to be one of my favourite stores

4 février 2024
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Réponse de FatFace - LUDLOW

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your items, and received great service instore. We look forward to welcoming you back soon!

Take care.- GM

Noté 5 sur 5 étoiles

Enjlove Fat face either in store or…

Enjoy the shopping either 8n store or on line.
The managers and assistances always great.Shrewsbury and Ludlow folk really helpful and nice.
Love the sale this time on line and had a real bargin dress!
I am 70 and the styles (worn differently from younger age groups),suit all ages.The clothes wear well and my granddaighter agec13 loves her dunarees,which I would have worn in the 1970's!
The delivery system timely and wrapped well.
Thank you very much Fatface!

19 janvier 2024
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service, and have had such lovely experiences at our stores. We hope you love your purchases.

We look forward to welcoming you back soon.

Take care. -GM

Noté 5 sur 5 étoiles

I am rating FatFace as a five star…

I am rating FatFace as a five star store after my recent shopping trip.
Staff at your Ludlow store are extremely helpful and very friendly. So nice to see! Making it a great shopping experience.
And easy returns, when you buy off line. So you can shop with ease and know you only keep the items you fall in love with.
Thank you…keep up the good work.

3 janvier 2024
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Réponse de FatFace - LUDLOW

Hello Lesley

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Take care, RL

Noté 3 sur 5 étoiles

Drunk warehouse elves?!

I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the correct store and I collected them both the following week. I think the warehouse elves have been on the Christmas punch early. Otherwise the goods are as expected.

23 novembre 2023
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello Christine
Thank you for your review.

I am so sorry to hear of your recent experience with us.

I have flagged this with the appropriate department for future consideration.

EP

Noté 5 sur 5 étoiles

Friendly and helpful staff.

Friendly and helpful staff.
Clothing that adheres to it's labelling.

14 novembre 2023
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

Great place to shop!

It's so easy to find the merchandise in the shop. The salesperson was personable and made the sale quickly and easily, all the while engaging me in conversation. Fat Face sizes are right on for me. I don't have to try things on. I enjoy shopping in the store!

6 novembre 2023
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Noté 5 sur 5 étoiles

Friendly and very informative staff…

Friendly and very informative staff -very helpful-and efficient. Excellent staff in Ludlow branch

29 septembre 2023
Logo de FatFace - LUDLOW

Réponse de FatFace - LUDLOW

Hello Suzanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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