I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... Voir plus
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Lisez les avis des autres
Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... Voir plus
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I haven’t been in Fat Face for years, but the clothes were beautiful and I ended up spending a fair bit!! Jane was so helpful, she ordered me an item online in a different size, which I can pick up t... Voir plus
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I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... Voir plus
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À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
19 Market Square, FY8 5LW, Lytham, Lancashire, Royaume-Uni
- 01253 732893
4,8
Excellent
194 avis
Demande des avis aux clients
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Thank you
Thank you, Tracy for your fabulous customer service today. Wish everyone in retail was as helpful and lovely. Thank you x
7 octobre 2023
Avis spontané
Réponse de FatFace - LYTHAM
Thank you for your 5* review regarding your recent visit to our Lytham store. It is great to read such positive comments regarding our lovely store crew, and I'll be sure to pass your feedback on to Tracy as well. Have a lovely day! LB
Friendly and efficient staff
Friendly staff. They had a coat but not in my size of the colour I wanted. She went into the back and found one in my size but a different colour so I could try it on for fit. She suggests I take a photo of the label so l could order it at home online. Very helpful.
28 septembre 2023
Réponse de FatFace - LYTHAM
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Impressive service!
I needed to exchange a coat for a smaller size and wanted to purchase some boots. The exchange was a little complicated (didn’t help that I didn’t know the pin to a rarely used card) but the staff persevered and managed to sort it for me as well as re ordering a coat as it wasn’t in stock. I struggle with purchasing boots as I’m between sizes but the first pair fit perfectly. The store looks amazing and I was really touched by the care and attention paid to me by Tracey and Susan. I will visit again! Many thanks.
5 octobre 2023
Avis spontané
Réponse de FatFace - LYTHAM
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick delivery to my local fatface…
Quick delivery to my local fatface shop. Good price and pleased with the quality of goods
26 septembre 2023
Réponse de FatFace - LYTHAM
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
Efficient & friendly
Efficient , friendly staff - located my parcel easily . Staff at this shop are always helpful & welcoming .
24 septembre 2023
Réponse de FatFace - LYTHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so happy to read of your positive experience in our Lytham store, I hope you continue to enjoy your shopping experience with our lovely crew based there.
All the best, MM
Item came to the Lytham shop within a…
Item came to the Lytham shop within a few days staff very helpful
11 septembre 2023
Réponse de FatFace - LYTHAM
Hello, Thank you for your feedback regarding your trip to the Lytham store. It is so wonderful to read such lovely feedback!
Have a great day! SK
Retail assistant friendly and helpful
12 septembre 2023
Avis spontané
Réponse de FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Click and collect not as good as it should be
Went to collect several click and collect orders. Manager was a bit "full of himself" . I left the store without one order, which I was not aware of, and that was refunded same day. So control of click and collect items isn't good in that store.
2 septembre 2023
Réponse de FatFace - LYTHAM
Hello,
Thank you for your feedback. We are sorry to hear that you had this experience instore. We raise this with the appropriate teams to look into. We hope you love your new items.
Take care - KS
Easy to order and service brilliant 👍
2 septembre 2023
Réponse de FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Quick delivery and return received back…
Quick delivery and return received back and money paid back also very quick
28 août 2023
Réponse de FatFace - LYTHAM
Hello Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried trousers on at pick point too…
Tried trousers on at pick point too big. Sales woman so helpful in refunding. Bought something else instead. Nothing too much for staff polite and happy.
23 août 2023
Réponse de FatFace - LYTHAM
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Réponse de FatFace - LYTHAM
Good afternoon, Margaret
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care, JB
Réponse de FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent customer service
I use Fatface Lytham store regularly and although I rarely write reviews, felt compelled to say that Jude, one of the sales assistants is particularly helpful and cheery. She always makes shopping there a really positive experience. She gives great advice and nothing is too much trouble. If only everyone could be served by someone with her commitment to customer service.
26 août 2023
Avis spontané
Réponse de FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Service was good but one of my…
Service was good but one of my scrunches wasn't put in my bag and as I was on a day trip couldnt go back for it. Good job they were on sale otherwise would have been really fed up.
22 août 2023
Avis spontané
Réponse de FatFace - LYTHAM
Hi Paula, thank you for taking the time to leave a review. I am glad to hear that you had good service in our Lytham branch and sorry that your scrunchie ended up being left behind! I've contacted the store to verify this and we'd love to help out. Please do get in touch by emailing us at customerservices@fatface.com - if you put 'FAO: Corrina' in the title that'll ensure it comes through to me and I can help out. Take care, CD
Réponse de FatFace - LYTHAM
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – SK
Staff in my local store are always very helpful. Ordered item in the sale to be delivered to the store to avoid paying postage. Great that we can pick up from store now.
Staff in my local store are always very friendly and helpful.
8 août 2023
Réponse de FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Online order picked up in Lytham store…
Online order picked up in Lytham store service was outstanding g Beth attentive and helpful both assistants were going above and beyond .
9 août 2023
Réponse de FatFace - LYTHAM
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Another of these brilliant Breton tops…
Another of these brilliant Breton tops for my collection ! I must have around 9 or 10... this bright blue is so cheerful I just had to have it. They are well made and wash well time after time. A true classic for everyone's wardrobe.
7 août 2023
Réponse de FatFace - LYTHAM
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Excellent Service
I visited Fatface in Lytham St Annes at the weekend and the store was fairly busy. I was served by both Sue and Jean who were extremely helpful and nothing was too much trouble. I purchased a number of items, thanks to their help and advice. It was a pleasure to deal with such helpful staff and will visit the store again.
13 août 2023
Avis spontané
Réponse de FatFace - LYTHAM
Thank you so much for your kind comments! We are so happy to hear of your wonderful experience in our store, and we will share your feedback with our amazing team. We look forward to seeing you again soon! - RS
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