The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... Voir plus
L'entreprise a répondu
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name) Fat Face store... Voir plus
L'entreprise a répondu
This is the first time I’ve ordered anything from fat face online, it was great. Very pleased, picked it up from the store which, I love. The staff are very helpful especially if there any issues wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
81 Monnow Street, NP25 3PS, Monmouth, Gwent, Royaume-Uni
- 01600 775648
4,6
Excellent
76 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Amazing staff
Beautiful shop. Staff are absolutely wonderful, super friendly and very helpful. Highly recommend a visit 👌
14 mai 2026
Avis spontané
Réponse de FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great product
10 mai 2026
Réponse de FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Parcel Lost
My parcel was delivered to the wrong store, then it did not arrive at the correct one.
I had to cancel the order in the end.
I used this service because the delivery cost is so high, but it’s no good if it doesn’t work!
3 novembre 2025
Réponse de FatFace - MONMOUTH
Good afternoon, Jules
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
The girls in Monmouth shop are lovely…
The girls in Monmouth shop are lovely and kind colllect and order bigger sizes in there *****
27 octobre 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order arrived in-store on time…
Easy to order arrived in-store on time and the quality and fit is first class
14 octobre 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - MONMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely
Lovely , good quality clothes , I’m really happy with them 😊 The staff in the Monmouth branch are always really helpful and friendly !
12 août 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - MONMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My go-to shop from now on for the best customer service!
I went into the Monmouth shop Monday afternoon to look for an outfit for a funeral, having just lost a lot of weight due to health issues and having no clothes that fit me anymore, and Faith and Alex went above and beyond to help me! They were so lovely greeting me, offering help, and going above and beyond to find exact clothes that suit me based on what I said I would like. They offered jewellery and footwear to go with it - something I hadn’t even thought about - and Faith gave honest sizing and comfort reviews, saying she owns a lot of the current shop herself! It was a really pleasant experience, the store looked beautiful and I will 100% be shopping here before anywhere else in the future if these two souls are there to help me in the future. Thank you so much, Faith and Alex xx
19 mai 2025
Avis spontané
Réponse de FatFace - MONMOUTH
Hello Angela,
Thank you for taking the time to leave such a wonderful review after visiting our Monmouth store. It sounds like Faith and Alex really spent the time with you to find a suitable outfit. We will of course pass this feedback directly to the store team and thank them on your behalf.
Take care, LE
Coat is beautiful and fits well
Coat is beautiful and fits well. Even better at the sale price. Staff in shop very friendly and helpful.
8 mai 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
An easy shopping experience
Website was very easy to use. The collection process was easy. Very helpful staff . If there was a problem with the items, I was explained that the items could be returned to the store.
26 avril 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Brilliant well made jumpers
Brilliant well made cotton jumpers. I ordered at very good prices - they arrived at the shop when expected and ready for collection - perfect!
21 mars 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
This is the first time I’ve ordered…
This is the first time I’ve ordered anything from fat face online, it was great. Very pleased, picked it up from the store which, I love. The staff are very helpful especially if there any issues with Returns.
I love the Monmouth storeit’s excellent.
16 janvier 2025
Réponse de FatFace - MONMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the products…
Love the products and the customer service in our Monmouth branch is excellent!
29 octobre 2024
Réponse de FatFace - MONMOUTH
Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cara barrel leg jeans.
Cara barrel leg jeans.
These came very quickly, I am really pleased with them.
9 septembre 2024
Réponse de FatFace - MONMOUTH
Hello Melanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick delivery to store and customer…
Quick delivery to store and customer service in store for refund of one item.
5 juin 2024
Réponse de FatFace - MONMOUTH
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Réponse de FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality sale items.
Quick free delivery to my selected store for an online sale item. While collecting this I bought another item in the shop sale.
23 avril 2024
Réponse de FatFace - MONMOUTH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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