FatFace - NOTTINGHAM 3 Avis 219

The shop was welcoming and wel laid out.
I had to exchamge an item and this was done seemlessly.

The shop is well laid out and the staff are pleasant and very helpful.
I ordered on line this time and collected the items at the shop. Very smooth process.
I love Fatface clothes. I am an older person who wants to look good and stay fashionably relevant. The clothes fit well and are amazing quality.

I bought some leather shoes a week ago.
I have worn them once . They now have a large mark on the side of the shoe which won’t come off . I had proof that I had them for only a week!
I returned to the shop in Nottingham to ask if they could be replaced. The manager was most unhelpful.
She said they had been worn inappropriately (only worn approx for 3 hrs )used in the rain, as the buckles she said were rusty, I had not worn them in the rain . Leather shoes surely can be worn when the weather is unpredictable but as I said I hadn’t worn them in the rain . I had worn them outside but only to the postbox.

I rang Fatface and was told its policy is not to refund as they had been worn outside and it was the manager’s decision.
I am quite saddened at the way the manager in the shop dealt with my request and her attitude . I have always enjoyed going in to the Fatface shop in Nottingham as the staff are so friendly .
This experience, I am sad to say , has made me not want to go into the shop again .

Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smaller than I actually measure. The trousers are well made in a sturdy cotton, but drape nicely and are not stiff. Reasonable sale price and lovely greeny blue colour.

Ordered online. Collected in store. Always good quality and value for money.

They were able to send an item that I wanted to my local shop so I didn’t need to travel to Nottingham to pick it up and it was postage free - brilliant

Used the click and collect option and found it easy and straight forward.

All good with a very quick delivery from the point of order.

Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the lift with the pushchair. The store assistant went and found the item for me and even brought down a different version as well. Whilst waiting, I spoke to the young woman on the till who was ever so friendly. It was nice to have such friendly service!

Staff are always friendly and extremely Helpful.

Fantastic service and a great price for my clothing, couldn't be happier with ordering off Fatface

Re ordered due to small fit no problems with pick up and return staff very helpful

Great quality, so easy to buy online and collect in store

Always genuine merchandise in the sales

Great customer service from the team at the Nittingham Fat Face store after evri predictably failed on their delivery

A purchase I made online was very quickly and efficient exchanged in the shop in Nottingham. My money for the first purchase was returned within a week.
Great service

overall the shopping experience was amazing .

Orders yellow denim jacket on line it was too small, rang Nottingham store & spoke with Jasmine, she checked the stock room confirmed they had the larger size & reserved it for me to collect next day, & I was able to return the on line order at the same time, fabulous customer service

Staff in the Nottingham store were incredibly helpful and kind. I was shopping with a friend who has mobility issues and as soon as we entered the store a staff member offered to show the way to the lift. Staff were knowledgeable, friendly, helpful and enthusiastic. An enjoyable experience.