Staff in the shop were friendly and helpful, the trousers are a good fit in my usual size, the material is a little see through I do not live near a fat face so was glad I managed to buy the trousers... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Can’t thank Jane enough for ordering my dress online — she’s always so helpful and obliging, nothing is ever too much trouble. Her advice is consistently supportive with every purchase I’ve made from... Voir plus
L'entreprise a répondu
I love fat face. I'd buy all the clothes of I could afford it. I had my order delivered to the Peebles store. All the staff there are lovely. I usually have my dog Henry with me and they all know him.... Voir plus
L'entreprise a répondu
We love visiting the FatFace shop at Peebles - always a super way to end our summer holiday. Staff (particularly the fabulous lady with the colourful hair) are attentive, professional & full of advice... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
1 Eastgate, EH45 8AD, Peebles, Lothian, Royaume-Uni
- 01721 729161
4,8
Excellent
109 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Excellent service
The product was as described and is of good quality. Delivery to the local branch is free and convenient. The staff at the branch are courteous and efficient
10 janvier 2025
Réponse de FatFace - PEEBLES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Warm Welcome
Staff in the shop work really hard and are always busy. This does not detract from the fact they are very helpfull and friendly. Its lovely to go into this shop you always get a warm welcome.
4 janvier 2025
Avis spontané
Réponse de FatFace - PEEBLES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great return and pickup service
The staff are fantastic! Very knowledgeable and friendly.
12 décembre 2024
Réponse de FatFace - PEEBLES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely glittery jumper for Christmas
Lovely glittery jumper for Christmas. Delivered promptly to the shop who as usual were lovely.
The website seems to be a bit glitchy, as I was messaged to say my item was still in my shopping basket so I ordered again and ended up with two. The shop did my return no problem.
9 décembre 2024
Réponse de FatFace - PEEBLES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing
I've bought many items from fatface and aside from 1 item every item I've bought has been exceptional exceptional very comfortable to do most daily things in
5 novembre 2024
Réponse de FatFace - PEEBLES
Hello Erinne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent range and very handy…
Excellent range and very handy collection service from local shop. Staff in local shop more than helpful.
11 août 2024
Réponse de FatFace - PEEBLES
Hello Bill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great online experience sadly the shoes…
Great online experience sadly the shoes weren’t suitable but the in-store collection & return was excellent at Peebles. Very helpful😀
12 août 2024
Réponse de FatFace - PEEBLES
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Everything as described and delivered…
Everything as described and delivered into my local store very quickly.
11 août 2024
Réponse de FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care.- GM
Efficient and friendly service
Efficient and friendly service with good quality products at a reasonable price
8 août 2024
Réponse de FatFace - PEEBLES
Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Assistant in Peebles branch was lovely
Assistant in Peebles branch was lovely, she was helpful and friendly and efficient, that’s why I choose to go to the shop.
22 juin 2024
Réponse de FatFace - PEEBLES
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you enjoyed your recent visit to our Peebles store and that you found the crew to be so helpful and friendly. I hope you continue to enjoy your shopping experience with us.
All the best, MM
FatFace rescued my holiday
FatFace in Peebles - Thankyou for saving my holiday. I hadn't taken into account the Scottish weather when I packed, but the wonderful ladies at Fatface rescued me by finding the perfect pair of jeans. Thankyou
14 juin 2024
Avis spontané
Réponse de FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your Jeans, and look forward to welcoming you back soon!
Take care. -GM
Ordering is easily done,keeping…
Ordering is easily done,keeping customers informed when parcel is arriving is very good and no probs on returning to a shop if not good fit or length.
14 mai 2024
Réponse de FatFace - PEEBLES
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Chose click and collect was advised it…
Chose click and collect was advised it would be 5 to 7 days delivery, fine I thought not in a hurry need item in a couple of weeks time. Parcel arrived at my local store within 48 hours. Excellent service.
1 mai 2024
Réponse de FatFace - PEEBLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Friendly, cheerful and helpful staff.
Purchased a gift for a friend in the sale, lovely item at great price.
3 mai 2024
Réponse de FatFace - PEEBLES
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Peebles store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Réponse de FatFace - PEEBLES
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Peebles store to be so pleasant during your visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fantastic clothes and friendly very…
Fantastic clothes and friendly very helpful staff I love Fat Face it lifts my spirits just to be in this store I am a fan👍❤️
24 avril 2024
Réponse de FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our stores. We look forward to welcoming you back soon. ❤️
Take care. SW
Excellent customer service
The staff and the store manager, in particular were very helpful in arranging a return of a garment, finding the correct size and ordering a replacement to be delivered to my home.
This was all done with a smile! Excellent customer service
27 avril 2024
Réponse de FatFace - PEEBLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Delightful staff member
I recently visited the Peebles FatFace and was greeted cheerfully by a member of staff called Jane. She was helpful, attentive and patient not only with me but other customers. Thanks Jane!
22 avril 2024
Avis spontané
Réponse de FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Great service
26 mars 2024
Réponse de FatFace - PEEBLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Pilling wool garments.
Great staff and good products but wool garments pirl so I’m not buying any more.
23 mars 2024
Réponse de FatFace - PEEBLES
Hi there,
Thank you for taking the time to leave your review.
We are pleased to hear you have enjoyed shopping with us.
You can browse items and check the materials under 'Product details' on our website.
Take care. -GM
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