I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years. I always enjoy the customer service of the shop and the relaxed feel. I know the staff... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for ha... Voir plus
L'entreprise a répondu
I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attend... Voir plus
L'entreprise a répondu
I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke. I knew exactly what I wanted…. But it wasn’t in stock. Luke went... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
23 Mill Lane, B91 3AR, Solihull, West Midlands, Royaume-Uni
- 01217 092903
4,5
Excellent
129 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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No hassle
No hassle, super fast delivery and I was able to return unwanted item (didn't fit) to my local store with their friendly helpful staff.
10 août 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online service to…
Easy to order online and quick to deliver to nearest shop. Very pleased with service.
12 août 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely store in Solihull
Lovely store in Solihull, assistant very helpful and friendly.
29 juillet 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as usual
Great quality as usual, prompt delivery time, kept updated by regular emails.
1 juillet 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not yet received item…
My item was supposed to arrive the next day at the shop for pickup. I had a message on the day to say that there was a problem and that the item had not reached the shop. Since then, I’ve had no further contact and it is a week now.
I rang them and a helpful lady apologised and has ordered a new sweatshirt to be delivered to my home without charge.
Update: the item was delivered to my home today. Thank you
22 juin 2025
Réponse de FatFace - SOLIHULL 2
Good morning Martina
Thank you for taking the time to leave your review. We're really sorry to hear that your first order didn't go as planned, and wasn't delivered as it should be. We recognise that this isn't the service that we want our customers to experience and we will work hard to ensure that delays are minimised moving forwards.
We are however pleased that our team were able to help and support you with your query and that you have now received your new Sweatshirt.
Thank you, LE
Amazing help from Dawn and Carrie in…
Amazing help from Dawn and Carrie in Solihull store today!! Thank you!
21 juin 2025
Avis spontané
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love this brand so much and it’s always…
Love this brand so much and it’s always my go to place for smart casual holiday stuff! Everyone at Solihull branch are helpful and friendly too :)
31 mai 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the dress
Love the dress, bought it for a weekend in Rome but will be wearing it a lot over the summer
31 mai 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering service
Good communication as to the progress of the order. Friendly and helpful staff at the collection store
13 mai 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always ready to help
Staff always ready to help, if your size not in they will search site.
The shop always looks amazing .And i am lovling the new bright cloths.
4 mars 2025
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CT
We love the quality
We love the quality and feel of Fatface clothing. There’s always a great welcome and friendly service from the staff at the Solihull store(usually Dawn and Carrie when we visit).
25 février 2025
Avis spontané
Réponse de FatFace - SOLIHULL 2
Hey Martin,
Thank you for your kind review! This is great to hear. We'll be sure to pass your compliments along to the team at Solihull. We will look forward to welcoming you back soon!
Take care, CT
Loved the dress
Loved the dress and the assistant was really helpful and lovely - and then I got a discount as a first time customer.
24 décembre 2024
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful friendly staff
9 décembre 2024
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great items
26 novembre 2024
Réponse de FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect service.
All went well -- even though I had to return my item (too big) and reorder it. Handled efficiently throughout !
7 novembre 2024
Réponse de FatFace - SOLIHULL 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous!
Lovely jumper which I've bought for my daughter's birthday. Great colour and quality.
7 novembre 2024
Réponse de FatFace - SOLIHULL 2
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service from Dawn the manager…
Fantastic service from Dawn the manager and staff very helpful in helping me choose some great shirts and jumpers very happy customer
8 octobre 2024
Avis spontané
Réponse de FatFace - SOLIHULL 2
Hi Mark
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Solihull store - this is great to hear. Take care, LE
Ordered another pair of Elise jeans and…
Ordered another pair of Elise jeans and yet again was not disappointed
I am sure I now have them in every colour
24 août 2024
Réponse de FatFace - SOLIHULL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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