Delivery efficient.Had to change jumper for different size,at Tenterden .Very helpful young lady .Big thank you
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Lisez les avis des autres
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line.... Voir plus
L'entreprise a répondu
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me o... Voir plus
L'entreprise a répondu
Selected click and collect as postage was still applicable even though I spent £63, part of my order was ready to collect. I was told that the store would not be able to hold this part of my order unt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
8 High Street, TN30 6AP, Tenterden, Kent, Royaume-Uni
- 01580 764396
4,7
Excellent
88 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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All good, nothing bad...
The email messenger service worked fine this time (last time there was a problem) and the staff at the Tenterden store were friendly, helpful and efficient. The clothes as always are excellent.
18 avril 2024
Réponse de FatFace - TENTERDEN 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
A happy customer
Very easy placing a order online, excellent service. I can return unwanted items to my local store, where the staff are always polite and helpful.
26 janvier 2024
Réponse de FatFace - TENTERDEN 2
Good Afternoon Linda,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Réponse de FatFace - TENTERDEN 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
I love Fat Face clothes
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me off what is generally a nice shopping experience. I love the fabrics and most of the styles and over the years have learnt what does and doesn’t suit me. I actually have quite a few Fat Face pieces that would probably fall into the ‘vintage’ category! Ordering online is good, delivery fast and being able to take returns back to the store rather than through the post/courier is really helpful.
11 décembre 2023
Réponse de FatFace - TENTERDEN 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I am so sorry to hear of your recent experience in one of our stores, I will flag this with the appropriate department for future consideration.
I hope you have a great day!
EP
Great speedy service as always
27 novembre 2023
Réponse de FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - TENTERDEN 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
In store better than on line
The assistant in store all very helpful, I ordered on line and was told to wait for an email to say the item was ready for collection, I didn’t receive an email.
6 septembre 2023
Réponse de FatFace - TENTERDEN 2
Hi Joanna, thank you for reviewing. I'm so glad you had a positive experience in store! Our system does show an email being sent out to let you know it was ready to collect, so we're not sure why you didn't receive that! I hope you like your new jumpsuit. Take care, CD
Great quality products
Great quality products - love it because they're recycled
Nice store and staff
26 août 2023
Réponse de FatFace - TENTERDEN 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
All round positive experience
I ordered trousers online and they were delivered to my local store (Tenterden) in good time. I love the clothes so that's an easy one. The ordering process was easy. The store at Tenterden is always a great experience too. Staff are great and all round a positive experience.
21 août 2023
Réponse de FatFace - TENTERDEN 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass on your feedback about our lovely store crew, too. Take care – LB
Réponse de FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good quality rugby top
Good quality rugby top. Ordered & delivered to store no problems . Thankyou
16 août 2023
Réponse de FatFace - TENTERDEN 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - TENTERDEN 2
Good Morning Bet, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day - JW
Easy collection from store
Prompt delivery. Easy collection and informed throughout the whole process.
Great products too 😊
29 juillet 2023
Réponse de FatFace - TENTERDEN 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
What can I say
What can I say? The dress was what I wanted and it fitted perfectly. Really pleased. Delivery was perfect. No regrets. Thank you!
22 juillet 2023
Réponse de FatFace - TENTERDEN 2
Hello Susanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent thank you
8 mai 2023
Réponse de FatFace - TENTERDEN 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience with us! - RS
Store pick up, very disappointing
I thought it would be easier for me to have my ordered and purchased items to be collected at my local store. How wrong was I. The order confirmation advised me that I would be sent an email when my items arrived at the store. Sadly no email and several calls, I was told that my items arrived at the store four days ago. Very, very disappointing indeed.
10 mai 2023
Réponse de FatFace - TENTERDEN 2
Hello Paul
Thank you for taking the time to leave your review.
I am sorry to hear of your negative experience with poor communication for your order.
I'll be sure to pass your feedback on to the relevant departments for their attention and consideration.
Thank you, LE
Fat face are always professional
Fat face are always professional. Good online site, fast delivery and easy returns.
30 avril 2023
Réponse de FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Everything fits well-(unlike some…
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line. Quick delivery too. I love visiting my nearest shop when I can- but having had Long Covid- ordering on-line has been great for me.
28 avril 2023
Réponse de FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reliable and professional
Reliable and professional. Great quality clothing, at a reasonable price.
26 avril 2023
Réponse de FatFace - TENTERDEN 2
Hi John,
Thank you for this 5* review!
It's so good to hear that we have been able to give you great customer service. We hope that you enjoy your new items.
Have a lovely day!
JH
Always friendly and helpful staff in…
Always friendly and helpful staff in Fatface Tenterden.
16 avril 2023
Réponse de FatFace - TENTERDEN 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Tenterden store - this is great to hear. Take care, BP
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