We visit the FatFace Trafford store regularly for our mother/daughter evenings out. The staff are always so lovely, particularly Helen who always seems to be working when we pop in! She is always su... Voir plus
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Établissement
Changer d'établissement53 Peel Avenue, Trafford Centre, M17 8BN Manchester, Lancashire, GB
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Lisez les avis des autres
Faye at FatFace Trafford gave us superb customer service. She was really chatty and knowledgeable about the clothes we tried on and encouraged us to check the care labels and how drying things on h... Voir plus
L'entreprise a répondu
I had to replace a faulty bag that I purchased online. I sent an email and received a response very soon after, giving me several options I could try. I returned it to nearest Fat Face store at t... Voir plus
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I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like... Voir plus
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À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
53 Peel Avenue, Trafford Centre, M17 8BN, Manchester, Lancashire, Royaume-Uni
- 01617 477711
4,4
Excellent
210 avis
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Thank you Helen . Great customer service
Very helpful, friendly member of staff , who made me feel great.
Went out of way to help me.
I liked one dress Helen was wearing. Helen was very helpful, and I purchased dress and a shirt.
I love coming to this store, and all the more with Helens customer experience.
Thank you Helen. I will be back again. Xx 👍
13 mai 2024
Avis spontané
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - TRAFFORD 2
Hello Frank
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great for more ethically minded shopping
The staff were friendly and helpful during my visit. The shop had a great selection of clothes, at good prices and the company is a certified B corporation which is brilliant as someone who tries to shop more ethically. All round good stuff.
25 avril 2024
Avis spontané
Réponse de FatFace - TRAFFORD 2
Good afternoon, Simon.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Trafford store.
Take care, JB
Order click and collect was within 3…
Order click and collect was within 3 days of ordering which was good. Unfortunately item although lovely didn’t fit right and I thought would go very baggy when washed. As I paid with PayPal they couldn’t do refund in store so had to bring up wrap up and take to post office which was a little disappointing. I do like Fat Face clothing and have many pieces
11 avril 2024
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care,
EP
Excellent service …
Excellent service in Trafford Centre store all staff were extremely helpful and polite definitely be back thank you 😊
16 avril 2024
Avis spontané
Réponse de FatFace - TRAFFORD 2
Hi Tracy, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Réponse de FatFace - TRAFFORD 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Service at Trafford centre
I had to replace a faulty bag that I purchased online.
I sent an email and received a response very soon after, giving me several options I could try.
I returned it to nearest Fat Face store at the Trafford Centre and was served by Faye. She processed my return, replaced the bag, allowed me to look at the bag fully to check everything was n full working order and processed the same discount I had received on my original order.
She was polite, professional and friendly throughout the whole transaction.
13 avril 2024
Avis spontané
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FATFACE at the Trafford Centre
FATFACE at the Trafford Centre
Just want to highlight the staff and how helpful above and beyond what they really need to be on 2 separate occasions. This included the Manager QASIM parceling up my return that had to go through the post not to the shop and ensuring I could drop it at the Post Office rather than having to take it home before posting it.
The shop is well stocked and has what seems the full range to choose from, well laid out, clean and tidy.
4 avril 2024
Avis spontané
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
My Spring collection
Ordered 2 lovely spring dresses of which 1 I exchanged in Trafford centre store . Aztec dress is fabulous and is so lovely on with shoes or boots or trainers or sandals . Fabulous service in store and exchanged the other dress and bought a hoodie and 2 pairs of trousers ( one flower print and one black ) and a lovely paisley design hippy top . All lovely quality pretty items and so were the winter items I purchased . Just the best quality knitwear and cottons . Also the knitwear lasts and never bobbles to look old unlike other stores . Always impressed with my items and Also great friendly and helpful customer service from Angie in Trafford centre . Will always return each season to treat myself 😘😘
27 mars 2024
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Horrible customer service
I went with my daughter to the one in Trafford Centre and we went to purchase our clothes and there was no one at the till to serve any customer. There were 5 employees stood there chatting and doing nothing.They looked me dead in the eye and couldn’t be bothered to assist us.Will not be coming here ever again👎👎
6 avril 2024
Avis spontané
Réponse de FatFace - TRAFFORD 2
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that you encountered a less than pleasant experience when you visited our Trafford store. Please be assured that your comments will be raised with the store and the appropriate management teams so prevent such an experience from happening again.
Take care,
MM
Réponse de FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, delivery and value. We look forward to welocming you back soon!
Take care.- GM
FatFace products are excellent quality…Up to date designs
FatFace products are excellent quality & well designed
21 mars 2024
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Had to return an item I ordered on…
Had to return an item I ordered on line. Staff were fabulous, efficient and polite. Trafford Centre shop. Got right size and swapped items quickly and no fuss. Will use there again. 😊
23 mars 2024
Réponse de FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you had such a positive experience in one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Réponse de FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback. We look forward to welcoming you back soon!
Take care. -GM
Réponse de FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Excellent service yet again..Fatface…
Excellent service yet again..Fatface Trafford centre
12 février 2024
Réponse de FatFace - TRAFFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Trafford store. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Great value at the price
Great value with the sale reduction
Pity it was very tight fit and had to exchange it
The staff were excellent
11 février 2024
Réponse de FatFace - TRAFFORD 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that whilst the item was not quite the right fit, that the crew in our Trafford store were able to assist you with your exchange. I hope you continue to love our products as much as we do.
All the best, MM
Fabulous service and amazing staff
Fabulous service, extremely professional and friendly staff.
6 février 2024
Réponse de FatFace - TRAFFORD 2
Good Afternoon Alex,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace in store or online, is fantastic!!
Have bought 2 beautiful dresses over the last week, one in store (Trafford Centre) full price, and one online, in the sale. In store the assistant was helpful and went out of her way to look for my item in a different size and one that wasn’t broken. And online my order came within 5 days, was packaged very well, the item was exactly as seen in the picture, fit well, and I love it!!
Farface products are well made, quality items, the store is a nice environment to walk around with helpful friendly staff. I’m a mature lady (58)!! who loves to buy clothes that don’t discriminate against age!! That make ladies look and feel beautiful !! I love to look fab, in up-to-date clothes that make me feel fantastic!! Thank you !! I Love FatFace.
6 février 2024
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very pleasant assistant
Very pleasant assistant, however the T Shirt isn’t great quality.
9 février 2024
Réponse de FatFace - TRAFFORD 2
Hello
Thank you for your review.
I am so pleased to hear of the recent experience you received from us.
I really do apologise about the item, if you need any further assistance please do not hesitate to contact us at customerservices@fatface.com so we can look into this further for you.
EP
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