FatFace - WHITELEY Avis 

ORDERED ITEM PICKED UP IN STORE VERY EFFICIENT SERVICE AND QUALITY OF ITEM IS BRILLIANT

Excellent customer service.

First time shopping on line with fat face, easy to order and very quick to deliver, if I need to order again on line I would be confident . I would also like to point out my wife saw the Slider’s on the M&S website but was unable to order because of their issues so luckily you have a good website.

Good quality fabrics & well made. Friendly & helpful staff at the Whiteley store 😁

Lovely clothes most made with natural fabrics. Attractive designs. Easy to order on line or buy in the shop - and also very easy to return items if they don't fit or suit me.

I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought are pretty good as well so I am very pleased. OK FatFace are a little expensive compared to some but I have bought many different things from them over the years, tshirts, shorts, trousers and all have been great quality and have lasted for ages. It’s true what they say you get what you pay for. Worth remembering if you are tempted to buy something very cheap off an unknown website.

Really comfortable shoe,easy as always to order and quick delivery to store,great colour too!!

Service, quality and reliability

Placed order 2 weeks ago for store collection, still waiting. Had 2 emails saying it's been delayed but heard nothing since

Delivery to store was within a couple of days. Collection was efficient.
Goods were excellent value for money.
Very satisfied customer.

Notified me that my order would be delayed. Collection from store went smoothly. Returned an item to store. The server was very helpful and processed the return. Using FF for the first time I found it a good experience.

Lots lovely outfits and love the way shop matches garments together

A useful cardigan for the spring when it comes!!

quick efficient and staff very professional

Just love shopping at Fat Face. Great quality clothing and our favourite store is Whiteley.

I trust FatFace as a brand. Good quality products and decent customer service. For these I would rate FatFace a four out of five.

Yesterday, I ordered a secret Santa gift on next day delivery, rather than risk the Christmas traffic travelling to a store. I felt quite pleased with myself.

Until today I received this message from Evri: “We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and Well let you know once it's out for delivery”.

Quite normal, you may think? Unfortunately so. I have now ordered £1235.00 worth of goods from reputable retailers this month, both of which use Evri. The other items (ordered almost three weeks ago) haven’t materialised and I still haven’t received a refund, as the retailers must go through their process. That’s a 100% of items ordered from retailers that use Evri that haven’t been delivered, either on time or at all.

I have marked FatFace down so heavily due to the sheer inconvenience and frustration of this failed delivery at such an important and busy time of year.

RETAILERS: PLEASE STOP USING EVRI. They may well be the lowest bidder, but the overall ‘cost’ to your business is much higher!

Ordered 2 shirts in 2 different sizes and had them delivered to Whiteley Store where my husband tried them on and chose 1 of them . The staff in store are brilliant as is the atmosphere and design of the store itself . Hence 5 stars .
Not so sure though whether the NEXT takeover has had somewhat of a negative impact.Is it just me thinking this brand is no longer Fat Face in quality and design of some of the clothes. ( The shirt we bought being one of them ) It was given to me rolled up in a plastic bag and was horribly creased. I really hope NEXT allow Fat Face to sell good quality stylish clothes and not make it into a less desirable brand.

Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks and FatFace had to reorder twice the second took an extra 5 days.
Come on FatFace time to sort the issue out. Not sure if it's a National problem or just my local store.