Such a wide selection for men and women, and everything I have bought lasts for years so is a good investment. On our last visit the assistant was so friendly and helpful and she deserves a special me... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1A Marriotts Walk, OX28 6GW Witney, Oxfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously. I ended up... Voir plus
L'entreprise a répondu
Staff at this store are always helpful and cheerful. Cloths bought are of a good quality and sizing is accurate. Buying online the website is well designed and clothing displayed well on the models. V... Voir plus
L'entreprise a répondu
Ordered slippers online for myself and my daughter ordered one of the pairs in a size that was too small. Took them back to my local store who handled the return and within two daysthe return had been... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 1A Marriotts Walk, OX28 6GW, Witney, Oxfordshire, Royaume-Uni
- 01993 708743
4,6
Excellent
95 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent shop
Excellent shop. Staff are very friendly and helpful. Always a delight to visit and buy.
14 décembre 2024
Réponse de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very straight forward
Very straight forward. I picked parcel up from the Witney store as the staff are always efficient and so nice.
18 décembre 2024
Réponse de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff and service
19 octobre 2024
Réponse de FatFace - WITNEY2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WITNEY2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Witney store to return an…
I visited the Witney store to return an order but at 2.30pm in the afternoon the store’s doors were locked with a handwritten note on the door saying they were closing early that day. This is not the first time this has happened and it is very inconvenient to bring a return to the store in the early afternoon and find the store has already closed.
12 août 2024
Réponse de FatFace - WITNEY2
Good morning Janette
Thank you for taking the time to leave your review.
I am really sorry to hear that the store was closed when you tried to visit - I can understand this is disappointing!
Unfortunately on this day, Witney had to close early due to unforeseen circumstances.
Take care, LE
Fatface happy customer
Fatface products are always well made and of very good quality plus good service in the stores.
5 août 2024
Réponse de FatFace - WITNEY2
Hi Jerry,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Réponse de FatFace - WITNEY2
Hello Maggie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rare customer service
The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously.
I ended up buying it and more. And he was patient and helpful until I left the store slightly after closing time.
This level of customer service in retail is extremely rare.
I didn't catch his name but he had shoulder length hair!
4 août 2024
Avis spontané
Réponse de FatFace - WITNEY2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - WITNEY2
Hello Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy shoppers
My daughter and I shopped in the Witney branch of Fat Face twice over the last couple of weeks.On both occasions we were looked after by Nancy and she was fabulous. Nancy has excellent customer service skills and is very knowledgeable about the products and happy to help where possible. She’s a credit to the company.
17 juillet 2024
Avis spontané
Réponse de FatFace - WITNEY2
Hello Cheryl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pleased
Found dress I needed. Friendly staff. Tidy organised store Witney Oxfordshire. Pleasure to shop or browse, usually find something.
12 juin 2024
Réponse de FatFace - WITNEY2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I picked up my order in store
I picked up my order in store. Only to find a pair of jeans that I didnt order along with an invoice for the handbag that I did. But no bag! Meaning another journey to the store! I'm not happy!
9 mai 2024
Réponse de FatFace - WITNEY2
Hi there Heather,
Thank you for your review and it's disappointing to read of your experience. Your feedback has been passed on, to ensure that we can improve future shopping experience.
I am sure that our friendly store crew will be able to support and resolve this for you, but should you need any support from our Customer Experience team, please do not hesitate to contact us at customerservices@fatface.com
Great jumper
Great jumper, fits nicely, ordered a size down due to other reviews, easy ordering and collection, lovely staff in store
29 avril 2024
Réponse de FatFace - WITNEY2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Jumper, and have enjoyed using our service. We look forward to welcoming you back soon!
Take care.- GM
Great staff, lovely products new to me
I’ve not really looked at Fat Face for me before but I popped into the Witney store. The young lady there made me feel very comfortable.
I tried a few things on and loved them all. When I was paying she asked for more details, for marketing I guess, and mentioned that if I keep my eye out for a welcome email I’ll probably get a discount offer and round then get another of the dresses I was liking but didn’t purchase.
True enough, I got that email. The experience I had in store with that lovely young lady spurred me on and I bought that extra dress.
I love the products and think I’ll be buying more.
I’m 5’2” size 16 and 63 but she didn’t make me feel older. I wish I taken note of her name. She is an asset to Fat Face
Thank you for you help and advice
11 avril 2024
Réponse de FatFace - WITNEY2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Great quality - super easy process
Click and collect option meant I could save on postage. Friendly shop staff. Lovely quality items. Easy returns procedure.
22 mars 2024
Réponse de FatFace - WITNEY2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - WITNEY2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order and that you were able to get this in sale. I hope you continue to love our products as much as we do.
All the best, MM
Réponse de FatFace - WITNEY2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Convenient
Ease of ordering, and swift delivery.
Only complaint if u order online, you have to pY forclick and collect from store, so u might as well have it delivered to your home.
2 janvier 2024
Réponse de FatFace - WITNEY2
Good Morning Roger,
Thank you for taking the time to leave us a review!
I am glad to hear you are happy using our online service. We are currently not offering click and click due to the busy festive period, this will be back up and running shortly. However when this opens back up we have not charged or will charge for a click and collect service.
We look forward to welcoming you back soon.
Kind Regards, JW
Réponse de FatFace - WITNEY2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great jumper good quality and decent…
Great jumper good quality and decent sale price
30 décembre 2023
Réponse de FatFace - WITNEY2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.