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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Have emailed twice this week reporting missing parts to complete our project. No reply! Tried putting a comment on Facebook which was taken down immediately. Very disappointed as the playhouse and cl... Voir plus

Noté 5 sur 5 étoiles

Navigation through the website was smooth, options for colours, modules, and image selection is very user friendly. Very much looking forward to receiving the product and installing it for my children... Voir plus

Noté 5 sur 5 étoiles

Excellent website,quick and easy to use. Clear dimensions and platform height indication made choosing the right set for our daughter.

Noté 5 sur 5 étoiles

Really straightforward experience from start to finish. The website was easy to navigate, products were clearly laid out, and it was simple to understand what I was buying. I also liked that it s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin

Informations provenant de diverses sources externes

Fatmoose climbing frame store, high-quality outdoor playground equipment and swing accessories, low-priced, reliable and fast shipping! Guaranteed fun!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

521 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 12 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Don’t listen to the bad reviews

Don’t listen to the bad reviews these are well worth the money, it does come in pieces but what do people expect? It took us half a day to put it up with two toddlers helping. We was well informed with tracking and delivery. My kids uses this everyday in all weathers so Thankyou !

3 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

I found the website really easy to use

I found the website really easy to use, I loved the extras you can add to the climbing frames and that you add later on as well.
My children are going to be over the moon with this play set, really chuffed i found this business.

30 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing quick and easy process

Very easy to select, compare and save our favourites! Hardest part was choosing which one, the value for money was great in the Easter sale. Purchasing process and delivery times were super quick and easy! We cannot wait for it to arrive and show it off! Thanks FatMoose! Highly recommend!

21 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great site, so much choice

Really good experience buying from Fatmoose. Website was very user friendly, with lots of choices that are customisable. So many different climbing frames to choose from. It was easy to add extras or change the colour of the slide. Lots of colours to pick from. Plus all the bits needed to install it safely.
Purchase was very easy, lots of options for paying.

7 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolute scam

Absolute scam - customer service non existent and what you receive is a diy pack. No markings, no pre-drilled holes, nothing. Just a stack of wood and screws - if you want to waste your money instead of getting some planks from B&Q - go ahead. A rip of. Can't believe this company even exists.

3 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely ridiculous company

Absolutely ridiculous company. Ordered 7.3.25 the wrong product was delivered 26.3.24 have contacted everyday since and keep getting fobbed off.... told my correct climbing frame would be sent. Over a week with no correspondence from them. They then said they would collect the wrong product but no answer to when i will get what I paid for. Had to take all wood off lorry singularly and some cracked/broken in transit. Do not buy from this company.
Quick update.... been told to buy a pallet, wrap it all up, secure it and send it (even though it didn't come on a pallet, I had to unloads 1 by 1). Maybe then I might get my money back. Useless ... had my money over a month now..

26 mars 2025
Avis spontané
Logo de Fatmoose

Réponse de Fatmoose

Hello dear customer,

thank you for your feedback. We're truly sorry for the frustrating experience you've had – especially regarding the incorrect delivery and the communication around it.

We can confirm that your refund has already been processed and the amount has been transferred back to your account. We understand how disappointing the situation with the delivery and the return process was, and we sincerely apologize for the inconvenience caused – especially the condition of the goods and the handling by the delivery service.

Your experience does not reflect the standard we aim to provide, and we will use your feedback to improve our processes and communication.

Kind regards
Nikita from fatmoose

Noté 1 sur 5 étoiles

AVOID AVOID AVOID

Arrived over 5 weeks after it was ordered.
Got a message that it was to be delivered on Friday between 9 & 5 waited in all day, then got a phone call on the Monday to say that it was being delivered in 5 mins so had to rush home to accept it.
The set is made with ok materials but the design is very very poor.
Over 300 screws and nothing is pre drilled or marked.
None of the items are numbered or labelled, meaning you have to measure everything to see that it corresponds with the what’s in the instructions.
Everything is cut with 90deg ends even where angles should be.
It took me and my son who is a joiner 8 hrs to build.
The instructions are pathetic.
There was 2 boards missing for the bridge at 600mm length. There was 2 extra boards for the steps at 800mm do had to cut them to fit.
All of the canvas trim comes in 2 rolls and needs to be measured and cut to size.
None of this is marked or even stencilled.
Needless to say after 8 hrs the canvas trim won’t be going on.
There is far better equipment out there like TP or Rebo.
If your not up to DIY this swing set isn’t for you.
My son even said” I’m embarrassed to be putting something together like this, even as an apprentice I would off got a bollocking for this. For the money you are paying you would expect something that was better designed for self build.
Don’t be blinded by the sale price offers, not worth the hassle.
My last review was deleted by Trust pilot at the request of Fatmoose because it was Fatmoose.de and my invoice stated Fatmoose.co.uk.
Just proves the extent Fatmoose will go to get genuine negative reviews removed to try and censor out the negative reviews to increase their Trust pilot score.

6 août 2024
Avis spontané
Logo de Fatmoose

Réponse de Fatmoose

Dear Customer,

Thank you very much for your review. We are very sorry that there were discrepancies with the assembly instructions. To clear up any confusion, we will gladly forward your feedback and comments to our product developers. Nevertheless, we wish you lots of fun with your new play equipment.

Your Fatmoose-Team

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