Fatmoose Avis 521

Don’t listen to the bad reviews these are well worth the money, it does come in pieces but what do people expect? It took us half a day to put it up with two toddlers helping. We was well informed with tracking and delivery. My kids uses this everyday in all weathers so Thankyou !

I found the website really easy to use, I loved the extras you can add to the climbing frames and that you add later on as well.
My children are going to be over the moon with this play set, really chuffed i found this business.

A super helpful team that made the product choice and purchase process straightforward.

Loved selecting the perfect set for my family. Loved how easy the site was to navigate, and the measurements and extras which were shown! Can’t wait to receive for my family to gage many years of fun!

quick and easy to use, lots of customisation

required extras on same page, no need to search

Very easy to select, compare and save our favourites! Hardest part was choosing which one, the value for money was great in the Easter sale. Purchasing process and delivery times were super quick and easy! We cannot wait for it to arrive and show it off! Thanks FatMoose! Highly recommend!

Quick, Easy and look amazing

Easy to purchase haven’t received the item yet but the online help was great

Plenty of choice, good comparison tool.

Very easy to purchase

Really good experience buying from Fatmoose. Website was very user friendly, with lots of choices that are customisable. So many different climbing frames to choose from. It was easy to add extras or change the colour of the slide. Lots of colours to pick from. Plus all the bits needed to install it safely.
Purchase was very easy, lots of options for paying.

Awesome products & options to choose from

Fast easy simple

Great range of outdoor play sets and very fair priced

Absolute scam - customer service non existent and what you receive is a diy pack. No markings, no pre-drilled holes, nothing. Just a stack of wood and screws - if you want to waste your money instead of getting some planks from B&Q - go ahead. A rip of. Can't believe this company even exists.

Absolutely ridiculous company. Ordered 7.3.25 the wrong product was delivered 26.3.24 have contacted everyday since and keep getting fobbed off.... told my correct climbing frame would be sent. Over a week with no correspondence from them. They then said they would collect the wrong product but no answer to when i will get what I paid for. Had to take all wood off lorry singularly and some cracked/broken in transit. Do not buy from this company.
Quick update.... been told to buy a pallet, wrap it all up, secure it and send it (even though it didn't come on a pallet, I had to unloads 1 by 1). Maybe then I might get my money back. Useless ... had my money over a month now..

Arrived over 5 weeks after it was ordered.
Got a message that it was to be delivered on Friday between 9 & 5 waited in all day, then got a phone call on the Monday to say that it was being delivered in 5 mins so had to rush home to accept it.
The set is made with ok materials but the design is very very poor.
Over 300 screws and nothing is pre drilled or marked.
None of the items are numbered or labelled, meaning you have to measure everything to see that it corresponds with the what’s in the instructions.
Everything is cut with 90deg ends even where angles should be.
It took me and my son who is a joiner 8 hrs to build.
The instructions are pathetic.
There was 2 boards missing for the bridge at 600mm length. There was 2 extra boards for the steps at 800mm do had to cut them to fit.
All of the canvas trim comes in 2 rolls and needs to be measured and cut to size.
None of this is marked or even stencilled.
Needless to say after 8 hrs the canvas trim won’t be going on.
There is far better equipment out there like TP or Rebo.
If your not up to DIY this swing set isn’t for you.
My son even said” I’m embarrassed to be putting something together like this, even as an apprentice I would off got a bollocking for this. For the money you are paying you would expect something that was better designed for self build.
Don’t be blinded by the sale price offers, not worth the hassle.
My last review was deleted by Trust pilot at the request of Fatmoose because it was Fatmoose.de and my invoice stated Fatmoose.co.uk.
Just proves the extent Fatmoose will go to get genuine negative reviews removed to try and censor out the negative reviews to increase their Trust pilot score.