What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and mad... Voir plus
L'entreprise a répondu
The tiles I ordered came quickly and were very carefully packaged. They look good and am now awaiting workmen to install these splashback tiles.
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Voir plus
L'entreprise a répondu
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very prompt delivery and the tiles are…
Very prompt delivery and the tiles are excellent quality/value for money!
19 août 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Karen,
Thanks so much for your lovely review! We’re delighted to hear your tiles arrived quickly and that you’re pleased with both the quality and value.
Many thanks,
Your Tiles
All round great service
Easy to order, delivery was prompt and the driver was very friendly and helpful bringing the tiles to my door.
1 août 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thanks so much for your kind review! We’re delighted to hear you found the process easy and the delivery smooth.
Many thanks,
Your Tiles
Beautiful tiles and delivered promptly
Beautiful tiles and delivered promptly. Very pleased
12 août 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Kevin,
Thanks so much for your review! We’re really pleased to hear you’re happy with the tiles and that they arrived promptly — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Lovely tiles arrived sooner than…
Lovely tiles arrived sooner than expected. We got them to use as a splash back in our new kitchen which will hopefully be done this week 🤞
30 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thanks for the lovely review! We’re so pleased your tiles arrived ahead of schedule and hope they make a beautiful splashback once your new kitchen is finished.
Many thanks,
Your Tiles
Beautiful tiles and great service
Beautiful tiles and great service. Arrived super fast. The tiles have transformed the front porch. Very happy with my purchase. Very easy company to contact and very helpful staff. Thank you.
5 août 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Michelle,
Thanks so much for your wonderful review! We’re thrilled to hear the tiles have transformed your front porch and that you found our team easy to reach and helpful. It’s great to know you’re so happy with your purchase.
Many thanks,
Your Tiles
Fantastic customer support
I used this company for the first time in August and was really impressed by the range of tiles offered and even more importantly, the customer service. The sample tiles arrived within a few days and my queries on how to lay my chosen tiles were answered quickly including sending me a sketch to show the right way to lay them out. The order arrived on time but one tile short. However a quick email to the team saw this immediately corrected with the missing tile arriving by fast post next day. Superb service! I will use Yourtiles again and would not hesitate to recommend them. Thanks to all the team who helped me out! The tiles are now laid and look absolutely gorgeous.
5 août 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Lynne,
Thank you so much for the glowing review! We’re thrilled to hear you were happy with both the range of tiles and the support from our team — it’s always our goal to make the process as smooth as possible. We’re so pleased everything came together and that your tiles look gorgeous in place!
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles! Came promptly and very well wrapped, no broken ones. They look brilliant in our fireplace! Very happy!
4 août 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Isabel,
Thank you for the lovely review! We're so happy to hear the tiles arrived safely and look brilliant in your fireplace — it sounds like a stunning feature.
Many thanks,
Your Tiles
Beautiful tiles
The white marble tiles we ordered arrived on time and were just as described, they look fantastic on our kitchen backsplash, thank you.
29 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Lisa,
Thanks so much for your lovely review! We’re thrilled to hear the tiles arrived just as expected and look fantastic in your kitchen.
Many thanks,
Your Tiles
Easy purchase on line
Easy purchase on line, and quick delivery as tiles were in stock.
19 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thanks for the great review! We're glad to hear the process was smooth and the delivery quick — it’s always nice when everything falls into place easily.
Many thanks,
Your Tiles
Perfection, what can I say…
Well I’m lost for words because these tile are just divine. The quality, colour was as I expected them to be. The delivery was on time and on the scheduled date that I selected. I would recommend this company as they kept me updated every step of the way. 10/10 from me. Daphne
25 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you so much for the glowing review! We’re absolutely delighted to hear how happy you are with the tiles, delivery, and service. It’s wonderful to know everything lived up to your expectations — and we truly appreciate the recommendation!
Many thanks,
Your Tiles
Half way through my tiling project I…
Half way through my tiling project I realised I was running out of tiles and didnt have enough to do the full job. I had measured out my space and used the tool online with wastage and still not enough. When checking back on my order I should have received 53 tiles but only two boxes were received which means a full box was missing! Now the tiles are out of stock and they cant tell me when or even if these tiles will come back into stock. For a mistake that was their own, I’m really furious and now im stuck with an unfinished hall which i’ll need to pull up again. Not the one!
30 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Amy,
Thank you for your review. We're sorry to hear you're frustrated and we'd like to clarify a few points so we can help where possible.
Your order shows 53 tiles were dispatched — this would be two full boxes (25 tiles per box) and three 'loose' tiles. If you received only two boxes, the maximum you would be missing is three tiles, not a full box. We’ve looked through our email inbox, webchat system, and phone logs and can't find any record of a message or call from you or anyone else regarding missing tiles, or asking for stock information on these tiles. If you would like to contact us, we would be happy to look into this and resolve it straight away.
In terms of the tile calculator, it gives a rough estimate based on a simple rectangular shape and includes standard wastage based on the measurements you input. As we mention on the calculator, it doesn’t account for complex shapes, corners or edge cuts, so while it gives a helpful estimate, it’s not exact unless your space is a perfect rectangle. That said, we’re actively working on ways to improve its accuracy.
Lastly, the tiles you ordered are one of our most popular ranges, and we’ve no plans to discontinue them. If you want to get in touch with us with your measurements or let us know how many you’re short, we’ll see what we can do and give you the latest stock update.
Many thanks,
Your Tiles
Brilliant service 👌
Brilliant service 👌
Ordered for a hearth to my fireplace came well packed & wrapped.
25 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Jason,
Thanks for the great review! We're so glad to hear everything arrived safely and that you're happy with the service. Hope the fireplace looks fantastic!
Many thanks,
Your Tiles
Very impressed
Im really impressed with the tiles I have received. They arrived in a timely manner and were packaged really well so prevent any breakages.
I used this company as I loved the tiles I had found and I cant complain, very happy with the experience.
30 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Cassie,
Thanks so much for the lovely review! We're really pleased to hear everything arrived safely and on time — and even happier that you’re loving the tiles. It’s great to know you had such a positive experience with us!
Many thanks,
Your Tiles
Réponse de Fayrouz Tile & Stone
Hi Lucinda,
Thank you for the lovely review! We’re so pleased you’re happy with your tiles — we hope they bring a beautiful finishing touch to your space.
Many thanks,
Your Tiles
These tiles are absolutely beautiful
These tiles are absolutely beautiful. So much better than the pictures. Cannot wait to put them down. Just excellent 🤩🤩🤩🤩
26 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Kathryn,
Thanks so much for the amazing review! We're thrilled to hear the tiles exceeded your expectations — we can't wait for you to see them in place either!
Many thanks,
Your Tiles
Service was very good and delivery…
Service was very good and delivery driver was great tiles look amazing many thanks to this company kind regards Alan
15 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Alan,
Thanks so much for the fantastic review! We're really glad to hear everything went well and that you're pleased with the tiles. Wishing you all the best with your project!
Many thanks,
Your Tiles
Beautiful tiles and great service
So on 23rd April I gave a poor review for lack of communication from the company. The company immediately responded and couldn’t have been more apologetic, helpful and understanding and so on 25th ApriI I reviewed my star score and stated that I would do a final review when I had the tiles and my project was completed.
That time is here.
The tiles arrived from back order into the UK in the timeframe I was given in May and I was notified of this as promised by the company. I ordered and the delivery person arrived on schedule and was so helpful as my husband’s mobility is limited, so he actually took the tiles up the drive and into the garage where they were neatly stacked for us.
We have had a delay with starting our bathroom project and it is only just completed. The tiled floor is absolutely beautiful and really sets off the bathroom. I am so pleased with it.
One small thing to note:
These tiles are made in Spain and are not smooth, so in my view need a little extra care when cleaning. Any scuff marks require a gentle action with a damp toothbrush to easily remove and all will be well.
17 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Anne,
Thank you so much for updating your review — we really appreciate it, and we’re so pleased to hear everything went smoothly in the end. I’m glad the tiles arrived back into stock as expected and that your delivery driver was able to go the extra mile to help — we always try to assist wherever we can.
Yes, these tiles do have a matt finish with an anti-slip rating, so we’d always recommend avoiding abrasive cleaners. As you’ve discovered, a gentle clean with a damp cloth and a little washing-up liquid or specialist tile cleaner works perfectly.
We’re so happy to hear the bathroom is finished and that the tiles set it off beautifully!
Best wishes,
Your Tiles
Fabulous tiles
Fabulous tiles. Great quality. Will use this company again
4 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Craig,
Thanks so much for the kind words! We're delighted you’re happy with the quality of the tiles. We look forward to helping with your next project!
Many thanks,
Your Tiles
Réponse de Fayrouz Tile & Stone
Hi Khalid,
Thank you for the great review! We’re so pleased the tiles were just as described and that you’re happy with them.
Many thanks,
Your Tiles
Amazing tiles
Amazing tiles. The company went above and beyond for us. Great and very friendly customer service. Would definitely recommend.
3 juillet 2025
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi JP,
Thank you for the fantastic review! We're so pleased to hear you love the tiles and that our team could go the extra mile for you. We truly appreciate the recommendation!
Many thanks,
Your Tiles
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.