Fenton & FentonAvis 

I have purchased some gorgeous decorative pillows from this brand in the past and have always been extremely happy with the quality. Because of those positive experiences, I later purchased several plates and a salad bowl from the Mexican Fiesta collection, expecting the same standard.

Unfortunately, after only a couple of months of normal use, three out of the six plates and the salad bowl started to chip heavily. The chipping is consistent across multiple items and, in my opinion, points to poor quality or manufacturing rather than isolated damage. This was particularly surprising given the premium positioning of the brand and the carefully curated image it promotes.

What disappointed me even more was the customer service experience. When I raised my concerns and provided photographs, I felt dismissed and was met with negativity. I was told that the images were somehow not relevant to the issue, which left me feeling that my concerns as a customer were not being taken seriously.

Whether purchased on sale or at full price, customers should still expect products to be fit for purpose and receive the same level of support. I had always believed this brand carefully selected and stood behind the quality of its products, which is why this experience came as such a surprise.

Sadly, not only have I been disappointed by the durability of the Mexican Fiesta plates and salad bowl, but also by the lack of care shown when I tried to resolve the matter. I genuinely feel that I have simply wasted my money. A premium shopping experience should extend beyond the point of sale, and unfortunately that has not been my experience here.

Buy one thing from them. Sign up for an avalanche of emails, I never opted into. Do better.

The team were really great with helping my partner and me select some pieces of furniture and decor for our house. They look super nice, too!

I ordered a stool in May 2023, which was due to be in stock the next month. In the meantime, the company went into liquidation and I became a creditor.

Some more months later, Sep 27 2023 I received notice that I had $312.50 gift credit to use at the store - so great. Their communication says "there is no expiry to gift vouchers" but they have refused honouring the credit now in 2025.

Simply put, they've taken my money, given me credit, and failed to honour it. Reflection of poor, poor integrity.

I cannot praise Kayla from Fenton & Fenton highly enough for her outstanding customer service. Not only did she promptly respond to my query with a solution, she continued to follow up throughout ensuring an easy and stress-free experience. Thank you Kayla!

Feedbacks are written when people experience extreme emotions. I am writing to say a big thank you to Fenton and Fenton for providing beautiful and high quality pieces at reasonable prices. I have purchase a couple of leather occasional chairs and a coffee table blindly. They came packaged so well and must I mention again how incredible the quality is. I’m blown away m. Happy customer and will remain as a loyal one. Highly recommend this company.

I had a really disappointing experience with Fenton and Fenton. A year ago I purchased 6 x flat leather dining chairs. After about 8 months from purchase I noticed a large crack down one of the chairs and it has since completely broken which I wouldn’t expect after less than a year of owning them.
I contacted Fenton and Fenton straight away when I noticed the crack with photos and they acknowledged this shouldn’t have happened. However due to the company going into liquidation a month after I purchased the chairs they said they couldn’t help in any way. They provided an email address to the EY liquidation team who I contacted three times and received no response. I told Fenton this and they still offered no further assistance.
I know the new owners don’t legally have to assist in this situation however I would have expected a bit more good will help given the chairs were new, expensive and purchased so close to the company going into liquidation which I obviously had no idea would happen. I won’t buy from Fenton and Fenton again given the quality of the product was poor and I didn’t receive any helpful customer service.

I recently purchased a set of stools from Fenton and Fenton, and I must say, I was thoroughly impressed with both the quality of their products and their outstanding customer service.

First and foremost, the stools themselves are absolutely gorgeous. Crafted with impeccable attention to detail, they not only add a touch of elegance to my space but also provide exceptional comfort and functionality. It's evident that Fenton and Fenton takes great pride in the craftsmanship of their furniture, as every aspect of the stools, from the materials used to the design, exudes quality.

However, what truly sets Fenton and Fenton apart is their commitment to customer satisfaction. Despite my initial excitement upon receiving my order, I encountered a minor issue with one of the stools. Without hesitation, I reached out to their customer service team, and I was blown away by their responsiveness and professionalism. They promptly addressed my concerns and arranged for a hassle-free return process.

Not only did they provide clear instructions for returning the item, but they also went above and beyond to ensure that I was completely satisfied with my purchase. From start to finish, the entire experience was seamless and stress-free, thanks to the exceptional support provided by the team at Fenton and Fenton.

In an age where customer service often falls short, Fenton and Fenton sets a shining example of how it should be done. Their dedication to quality craftsmanship and unparalleled customer care has earned them a customer for life. I wholeheartedly recommend Fenton and Fenton to anyone in search of beautiful furniture backed by top-notch service.

I am delighted with each of my purchases from Fenton and Fenton. I love that they are unique and beautiful. I will be back for more.

The new owner Matt addressed my negative google review by calling me personally to come to a solution. He went above and beyond to find me some pieces from left over stock to make sure what I had originally ordered could be fulfilled, despite the previous liquidation causing me some issues. He explained to me that the store credit given was not from money they have- my money spent before the old owners went down with them in bankruptcy. So the credit was a gift from the new owners to make sure I didn’t lose all my money. Grateful for Matt and new Fenton and Fenton owners for going out of their way to assist me.

Appalling customer service, still chasing my piece of furniture that F&F were very happy to take full payment for over 3 months ago and was told 10 days ago it would be on 'next weeks delivery'. I would shop elsewhere and will not be using this company again.

WOW. Ordered the beautiful zig zag bone inlay bedside cabinet. Not only did it arrive early it was packed so well so there was literally no chance of damage in the transit process. The item itself is of very high quality. Absolutely love it. Thank you.

The quality of this company is reflected not simply in their products but in their customer service. I was disappointed with a purchase I made most recently and sent an email to F&F saying so. There response was swift, genuine and my concerns were addressed satisfactorily. I highly recommend F&F.