FH 

Does this company actually exist? My packages are weeks late and there is no way to contact them... I have put a chargeback through PayPal for what I bought from Temu as they are just as bad.

Delivering to a business address. First time in 14 years working in this address Fast Horse couriers had no safe place for the parcel in 2 attempts to deliver during office hours. Reception and warehouse inwards⁰ goods were open in the alleged delivery dates and time. My colleague had the same experience. She decided to go to the Fast Horse Express (NZ) depot to pick up her parcel after courier's 2 delivery attempts.

Driver drove past the delivery address to the building at the back. Didn't even go into the reception of that building and gave the package to a complete stranger in a commercial storage yard. I was able to see events unfold on security cameras the next day. Would be good to have the option to choose your provider when ordering from an overseas supplier. Definitely wouldn't use if I had the choice.

Well, Fast Horse Express should be called Dead Donkey Losers. Despite a clearly printed address label they delivered to the wrong address - a house and not my office - not once but three times. The 1st delivery, the folks who received the parcel called me and I went and collected it - thank you to this very honest lady. Fast Horse's responses was, and only after I proved to them that they delivered to the wrong address, was to declare the parcel lost and that I needed to go deal with your supplier.

On the 2nd delivery, the driver calls me and says he is outside and come get the parcel. I ask him what address he is at - you guessed it, the wrong address. Now, this wrong address is 200 lot places away (1.5 kms) from the correct address! So I redirect him to my office.

However, the 3rd parcel is still missing and according to FH it is because I didn't respond to their call. Yeah, nah mate, that'll be a furphy.

On the 4th delivery the driver comes to my office. So I ask him, what address is listed on his run sheet? Yep, you guessed it, its the residential address but he chose to follow the address on the delivery label.

So, the Dead Donkey Award for the worst most incompetent logistics service currently operating in Australia goes to Dead Horse Express(less)

i got a message saying my parcel was delivered at 1:06 but i still dont have it #delivertheparcelplease

I have received a notification that my order has been delivered but I have not received it for whoever was the driver did not drive into my property but he put my order in my mailbox and my order has disappeared from the mailbox

The driver/deliverer dude was very kind, he delivered our parcel to hand and asked for signage(ahem Australia post doesn't), he delivered the parcel within 15 minutes of tracking saying that the parcel was at the warehouse. The only qualm is that it came In a white van.

The Delivery man Muhammad was delivering my parcel according to the Email I received from Fast Horse Express. The photo was taken by him outside my front Fence at 10.37pm Monday 05/02/2024 he didn't bothered to deliver the Parcel to my Front door my lights were still on at that time, but he just throw it from the front fence and it landed in the middle of my yard. I wake up early in the morning to close my window because of the bad rain and seen the Parcel in the middle of my front Yard. My Parcel was saturated but lucky sellers were good and each Item was separately wrapped in another plastic Bag. Very Disappointed in Handling of my delivery.

Delivery person literally throws the package at the door step . Luckily it was non breakable item. Got to know through my security camera.

The worst courier company ever! The driver actually damage my mail box in order to put a notebook bag into it. Which the mail box was only designed for paper mail. Unbelievable.

Driver delivered parcel and took photos but it’s not there!! In the photo I can see he put it there but he must of taken it after because my parcel isn’t there and none of our family members saw it. Never use this company!!

I did not receive my parcel. It was put in my letter box at nearly midnight. I was not informed about this. I have checked around, nothing with the neighbors. I fear it has been stolen.
The delivery man need some more training for it not to happen in the future. Leaving the parcel by the side of the road exposed to public in the middle of the night is not convenient at all. It disappeared even before I come to check the letter box in the morning
He created the situation for it to be stolen.
Regards,
Iswarduth Chummun

I had a parcel delivered to the foyer of the building yesterday. The courier did not inform me she had done so. There are many people who use the foyer and any one of them could have taken it. If you think that is efficient, the you are in the wrong business. I would not recommend your services to anyone.

They are terrible, they don't answer the emails and Connot be contacted by phone.

I finally got my package from W.A (Im in Vic) It only took 2 weeks longer than getting a package delivered from the States (I ordered something from America on the same day) My package was thrown on the ground by the driver. When I realised what the noise was, he was long gone (Faster than a newly wed couple checking into the hotel room) Their cusstomer service is absolute rubbish, Ive dealt with worse, but theyre still rubbish. These courier companies make it near impossible to contact them, maybe because customers only contact them to complain? Anyway, this company is a terrible waste of time. If you use this company, give your customers an other option, there are much better courier companies out there, and they know how to do their job.

No service, twice two deferent orders/deliveries items were left at the front of common property for anyone to collect, instead of the actual unit.
How is it a successful delivery, if the drivers ignore the actual address and the multistory apartment block is threated like a free standing dwelling occupied by one family.

The first delivery, the package was correctly addressed to be delivered to the local pharmacy but the delivery person decided to go around the back of the building and leave the parcel in a pubs doorway, where anyone going to the pub had access to the door, the package went missing, I had to get a refund from the seller. Fast horse refused to take responsibility for the loss.
Next delivery was supposed to be today at the same address to a pharmacy that contracts to NZ POST...I get notified by email that the parcel cannot be safely delivered?
No answer from fast horse by phone or email, but fasthorse have already contacted the seller saying the parcel cannot be delivered and they are sending it back to the sender??? The original notification said the parcel is on board with the courier at 1pm, at 3pm I was emailed saying it can't be delivered and at 7pm I get an email from the seller....
Very shady company as the pharmacy was definitely open and I contacted the pharmacy they said that nobody had tried to deliver a package from fasthorse today.

Marked parcel as deliveried when it wasnt. There is no way of getting in touch with them. Sent 5 emails all with no reply or automated replies

Our house is down a long driveway. The smallest letterbox for letters only at the top of road in full view of everyone. Left parcel 3 times the size of letterbox in suburb of Howick. Sent picture showing how they tried to stuff it inside but couldn't...picture shows 50 metre driveway with heaps of parking plus secure area for deliveries. Only courier to do this. I am not home till after 5pm so fingers crossed it isn't stolen or broken. Hate that online shopping company are now using this crowd. Will not be shopping there anymore if the continue with this courier company.

Why did your postman throw the parcel into my door????? Is it a rubbish?? I ordered a very expensive distance measure, and it was calibrated. if he broke it, you would buy me new!!!!! anyway, I'll check the calibration