Fields Data Recovery UK Avis 

Data retrieved and now available. Quick and easy service.

Got nearly 100% of the pictures I was after and kept me informed of the process at all times.Very good customer service.

I sent a hard drive to this company who looked at it and offered to attempt to retrieve data for between 695 + vat and 999 + vat and also additional charges for sending the data afterwards. They said initial attemps failed and they were offering to use advanced processes. I did some research and found that they do this to people, only to say we tried everything and took the money with no result, so had the drive returned. I have since had it checked by another company with excellent reviews who said that anyone opening it would know it was unrecoverable. My recommendation is dont send this company anything and do your research, dont just follow their prominent ads online.

Fields Data Recovery UK were extremely professional and efficient recovering my data. For any queries they were at the end of the phone. They recovered almost all the data, except one big file. They gave plenty of time for me to download the recovered files and also an extension. I would definitely recommend them.

Great service, while the cost was higher than expected (due to the severity of the repair) I was kept informed and updated, and the final result was better than expected.

I have a positive experience with Fields Data Recovery ever since. They help me recover my data 3 times already and every time was perfect and amazing. They will get to you quickly and there is no hassle in sending and getting it back. They are my go to company if ever I will need help.

Managed to recover all files my damaged external USB hard-drive (which I'd forgotten to fully back-up and had literally ALL my work documents and personal family photos on).

Helpful advice, free courier, appraisal of device and 100% of files saved! Not a cheap option but chose Fields due to reputation/professionalism and they offered the PayPal 'pay in 3' service to split cost. Recommended!

The staff are polite, knowledgable and professional over the phone. However maybe a little too good at overstating their service.

What bothered me is that the "No Recovery, No Fee" is simply untrue. Unless your device's fault is extremely uncomplex, expect a non-refundable £800 for the attempt to recover data. I suspect chances of recovering data may be exaggerated for business.

I emailed with questions, only to be responded that they can be answered via phone. I called 3 times to reach the contact, but another employee said 3 times that the contact I seek will call me back because he's unavailable atm. (never did) I got through on the 4th. (4 different days)

I don't like that they automatically send the device back to the customer without notice if a decision wasn't made after a week, before giving a final call/ text/email to that customer to see if they agree to the recovery deal or not.

They said they'd get me a file list from my lost data, to help make up my mind if to pay the recovery operation fee. But after diagnostic, they said no - too difficult.

I appreciate they use DLH to send and return the device free of charge for a brief diagnostic and description of the problem. The guys are polite to talk to, but their customers are more for special services and not the average Joe. If money's not an issue, I'm sure they'd give the recovery a high-quality shot.

very pricy and not satisfactory job.

Please provide me your direct contact line and email address and i will get in touch

You provided a very helpful and efficient service.
There was a small problem which was dealt with quickly and effectively. I am so relieved that you managed to recover all my data, following a computer crash.
Brian Barttelot
Client ID :9298

Brilliant communication, quality technical detail and expertise, great overall service

The service was good together with the discussions I had with you and also the price.

DO NOT USE THIS COMPANY AS THEY DESTROYED MY HARD DRIVE WITH MY FAMILY PHOTOS/VIDEOS, MY CHILDREN'S PHOTOS WITHOUT MY PERMISSION. STAY AWAY FROM THEM!!!! It caused so much distress and trauma I am still grieving over loosing priceless memories of years which i am never going to get back and they are not taking no responsibility for it!! I got intouch with them as I couldn't access photos on my hard drive at first I had so many calls to check if I would like to send my hard drive so I sent my hard drive but before sending it I checked if after diagnostic I am not happy with price can I have it back I was told yes no problem at all. They came back to me with price of £620plus VAT which would have been £720 in total I thought that was too much and my account manager JM called me on Thursday 12/02 to gave the price quote and I said I will think about it and get back to you so Monday 16/02 I contacted the account manager JM and said I can not afford the price can you please send my hard drive back he said ok no problem I will return it back. I waited for a few days and called again as no hard drive came they said again we will get it returned I waited for about a week and called again and said can you please return my hard drive and again they said it will be returned. When I called the fourth time really angry and said can you please find out where my hardrive is and he was I will get the customer service to look into it. Now everytime I will call my account manager JM's extension he will not answer my calls and bounced them to someone else. Then I received an email saying my hard drive has been destroyed because they couldn't get through to me after diagnostic for two weeks 100%lie and I was crying upset feeling sick , my stomach was full of anxiety shocked that how can they destroy my lifetime memories without my permission i was numb depressed as all my kids baby photos videos so many memories have been destroyed by someone. When I called them all they kept saying is email the customer services and everytime I emailed customer services I am not getting anywhere they keep repeating the same thing that they couldn't get through to me after diagnostic so It was destroyed even though I sent my call log which clearly showing that I spoke to them on 12/02 I had no missed call from them on 13/02 and I called again and spoke to them on 16/02 and requested the drive back they are still not taking responsibility all i wanted is my hard drive back which I am never going to get instead they keep offering me to send an empty new hard drive which is not enough because they can't destroy someone personal data without their permission it is completely unacceptable and they keep blaming me that it was destroyed because I didn't answer their calls which is a big fat lie. I requested to check their call logs and listen to the conversation I had with the account manager which they didn't do. PLEASE STAY AWAY FROM THEM they caused me so much stress trauma and anxiety I wish I never trusted them. Then they were cheeky enough to say your harddrive was not working anyway yes ofcourse that was the whole point I sent to you to get fixed not destroy it if I wanted to destroy i would have destroyed it myself. Like they said at the beginning if they had returned my harddrive back I could have taken to another company for another quote or could have saved some money and sent to someone else to fix atleast there was a hope it will be fixed. When JM called me with price 720 he said it is highly likely that it will be fixed but the payment is nonrefundable incase we can't retrieve data but now they are saying chances of data recovery was very low, good job I didn't agree to pay £720. I still can't believe they destroyed my personal data without my permission everytime I think about it I feel depressed!! It is ridiculous what they did!!

Excellent communication via the phone. Reassuring me that they had a 90% chance of recovering my photos. Not just e-mails.
Hard Drive I sent was picked up by DPD and tracked. They rang me when it arrived and kept me updated.
All photos recovered and sent back to me via zipped folders on email.
Only complaint is the very high price..£700+ VAT. Not sure why it is so expensive to recover some photos though. It's your "Memories" so you have little choice but to pay. Perhaps this could be explained and then customers maybe more understanding.

Two weeks ago my laptop SSD failed without warning and I began looking for a reputable data recovery service. I found Fields Data Recovery online and, based on their claims, decided to get in touch.

The initial call with their manager, P**l, was encouraging. He was confident and professional, assured me their service was fast and reliable, arranged a DHL collection for the Monday, and told me I'd receive a quote by Tuesday with full data recovery completed by the end of that same week. When I mentioned a competitor had quoted me £380 with a four-week turnaround, P**l confirmed their pricing ranged from £350 to £850 depending on complexity. I made it very clear that speed was the sole reason I was choosing Fields over their competitor. He understood and gave me every reassurance.

After the SSD was collected and received by their team, the communication stopped entirely. I sent two follow-up emails with no response. Several days later I received a call not from P**l, but from someone named D***el, introduced as an Accounts Manager. He informed me the drive was undetectable. I want to be clear: I had already told P**l this at the very beginning of our first conversation. It was not new information.

D***el explained two possible approaches, with costs ranging from £350 to £550 or £550 to £850 depending on what was required but said he couldn't give me a firm figure and would call back the following day (a Friday) with more clarity.

That call never came. An entire week has passed since then. No call, no email, no update of any kind.

At this point I asked for my SSD to be returned. The staff member I spoke to was curt and unhelpful. I was told there are two return options; a free service taking 21 business days, or a paid premium option. Twenty-one days to get my own property back.

In summary: every promise made during the sales call has been broken. The communication has been non-existent unless I chased. The staff, when finally reached, were dismissive. And I am now two weeks in with no data recovered and no clear path forward.

Please do not be swayed by the confident promises made on initial contact. If your data matters to you, entrust it to a company that demonstrates professionalism throughout the process not just during the sales pitch.

They did what I wanted at the agreed price and in the agreed time. I was very pleased they could recover the data from a broken external hard drive.

Very efficient dealing with the company, data was made available very quickly. Not being totally competant with methods etc on the computer it was a struggle sorting it all out .It was expensive but worth it

I was concerned at first having only found Fields Recovery Service through an online search but the service and follow up support was excellent.
It’s expensive to recover the data, in my case family photos and lots of my late wife, but in my opinion worth it to have those memories back.
Fields make it easy to send your computer by providing packaging and organising a courier to pick it up.
I highly recommend Fields to anyone considering getting their photos and personal documents off a broken laptop.

FDR basically saved my career. My external hard drive died containing 7 years worth of work and I had no other back up device to my name. They were reassuring and understanding, never condescending, incredibly professional and confident in their specialists abilities to retrieve my files. Apparently i broke a record and had over 3 million but they deserve the gold medal. I cannot thank them enough and they even provided guidance on what equipment i should purchase going forward so this wouldn't happen again. They are amazing. Thank you Fields Data Recovery.