Finnrick Avis 

I sent multiple samples to Finnrick in the same package. USPS confirmed was delivered. Initially, their portal showed one sample as received and processing while the others remained unaccounted for. Customer service then inexplicably claimed they had no record of receiving any of my samples. I had to show the time USPS reported drop off and where.

After repeated attempts to resolve the situation, I requested a refund for the endotoxin tests I had purchased, which they provided. However, when I followed up asking what actually happened to my samples and why one had been marked as processing, Finnrick never responded. I was also a monthly subscriber.

What I found interesting was the timing. My samples, including one already marked as processing, became unaccounted for around the same time Finnrick increased its testing price. I was left without my samples or any explanation.

For a company built around scientific testing, accuracy and transparency, this lack of accountability and disorganization was a big red flag. A refund without any explanation of what happened to my property is not a satisfactory resolution. I would not use Finnrick again.

Finnrick makes it easy and affordable to get things tested to match a sellers claims of purity, cleanliness and ingredient accuracy, including dose amount. Great communication and they are way ahead of schedule with results. Awesome experience! I feel great knowing I have them for future testing.
Mike G.

Great Experience! I will be doing more transactions with Finnrick!

This company is a bad joke
They advertise that they do testing for free. They do not. There is a set of vendors that have set up business relationships with them to be affiliates for them on their site. If a vendor is set up as an affiliate, then you can select them as getting a free basic test. I put in a request to have something tested, and provided the information for where I got it from and after going back and forth, including calling them out on this, as well as letting them know that many of their vendors have stale websites or broken websites, they approved my shipment and charged me $39. I sent the sample to them exactly as they expected it to be sent to them and took pictures. They have had my sample for over 10 days now in their custody and have not moved it to received. I have emailed their support numerous times. A person named canaan responds sporadically reasking questions that were asked before the approval, and then saying OK, and then nothing changes.

Do not send your stuff to them. There are several who question the results that come from the labs that they send to for the free tests as well. and the fact that they get kickbacks from vendors clearly shows that there is something really fishy going on and removes them from being unbiased. Feel free to go to their website and look at the top vendors, click on the vendor web links and you’ll see the URL include affiliate or redirect information that tags them as the provider so they can get a kickback on whatever goes through that. They did not like when I brought that out in email to them, nor that many of the URLs for some of the other ones are completely busted, so they’re not even valid vendors from their own vetting us anymore.

There are other providers that are going to charge you, but at least they will actually do the work and not take your product and charge you.

Always professional, quick response when I messaged them. Only thing is they are a little slow on turnaround, but worth the wait

Getting approved to submit a request for free testing is a bit longer than you might like. But the turn around and the service is great! So great, I upgraded from a free account to a paid account.

Great testing experience.
Lots of updates and fast processing.

This would have been 5 stars in the beginning but their communication has been absolutely terrible since my results were sent to them. I was completely fine with the long estimated wait time because their prices are the cheapest I've found. That's not my issue. I ordered two tests at two different labs. One was a basic test and the other had endotoxins. I've asked several times for them to send the one that only had the basic test after finding out the one with endotoxins didn't have it in the test (they only told me after days of bugging them) but they continue to hold my other test hostage a week after being completed all because of the mess up on one of them. After many attempts to ask how long it would take and to just send me the one completed test, they sent me the incomplete test instead and ghosted me once again when I pointed out that it wasn't the one I was talking about. I don't know if maybe English isn't their first language that's causing the bad reading comprehension, and if that is the case I apologize, but this is some of the worst customer service I've experienced. I've had to make so many separate email attempts and they always stop replying after a couple replies, if that, and it's usually just repeating back what I already said to them. At this point I don't know if I'll ever get all my results. I may give them another chance and hope my results aren't screwed up again so it goes smoothly but I'm not sure yet since I haven't even gotten my first ones.
I truly hope they can work on their communication and customer service as it seems I'm not the only one that's dealt with this. Id love to be able to come back and update this if things improve just because I think their platform is really needed in the pep world.

Had to lower it even more to 1 star! It's absolutely ridiculous how bad their customer service is. It's been almost 10 days since one of my tests were ready and the other messed up and they still won't even send me the one that's ready.

I paid the 160 dollars plus the shipping to send it out, they told me the results came back but then tried charging me more money to see the result and coa. Not to mention I find out afterward that this is a broker not a lab themselves, you would be better off contacting a lab yourself.

PROPER, ACCURATE TESTING, MAKING SURE BAD RESULTS ARE PUBLISHED!

This company was great with customer service and responding to questions. They email a little to much for me anyway, but, I would definitely use them again. Fast turn around with results.

I sent off all my samples as requested for free testing. Waiting my alloted time. Got the results, and the COA link is broken on all the tests i sent in and can only review the basic form. I emailed customer support, i "think its a bot" that basically telling me its not going to get fixed unless i pay to upgrade the test? Shitty business plots, wouldnt use this again if thats the shit ass response they give cause they cant fix there coa link process.

Tested my Reta and confirmed it was counterfeit product! So thankful for the test and quick turnaround.

Easy and painless

Very good service! I received updates each step of the way. Easy to use their services. Much appreciated by me.

Finnrick’s customer support has been excellent at replying. Each time I've emailed them, I've received a response back within minutes. My experience with the testing timeline has been very different.

I submitted a free tirzepatide test request about 18 days ago. The order email said review “usually takes 1–2 business days” and that shipping instructions would follow approval. As of September 29, my request is still pending review, and I haven’t been able to mail the sample.

Finnrick’s help pages explain that free requests are approved as capacity allows and paid requests are prioritized. Support also clarified that the current 23–29 day median for similar tests applies after the sample reaches Finnrick, rather than to the time spent waiting for approval and shipping instructions. I appreciate that this information is available, but it should be much clearer in the order email and registration process. The 1–2 business day message set an expectation that has not matched my experience.

I’ll update this review when the test is complete. For now, the fast and courteous support deserves credit, but the wait before I can even send the sample has been frustrating.

Sent me the wrong results. And keep blowing me off via email when I ask for correct results. Admitted wrong. But didn’t fix it and send me my results

I sent Finnrick a sample for assessment, and they lost it. Mistakes happen, so I sent in a second sample. Since then, their support team has not responded.
Customer care is inconsistent at best. Only 4 of the 10 emails I've sent have gotten a reply, and getting any update on my samples has been nearly impossible. Their entire job is receiving and testing what customers send in, so losing a sample and then going quiet is a serious problem.
Until they can reliably track samples and answer their customers, I can't recommend Finnrick.

Took a month for results then there was an issue with the link they sent for me to retrieve my results. Sent them an email about the issue and they replied quickly and said it would be resolved shortly. It took several days for them to resolve a simple web link issue.