Finnrick Avis 

HORRIBLE EXPERIENCE. NEVER USE
From start to finish, long wait times, loss of my samples, incorrect examination of my product, poor customer experience and explanation of poor work process or procedures. Wish I would have read the reviews vs just going cheapest option. Its worth the 60$ more to go with reputable companies. Don't waste your money here.!!!!

I strongly advise against doing business with this company. They are completely unreliable, and their customer service is both inefficient and entirely useless.

It is virtually impossible to get in touch with them; they do not provide a contact phone number, and they either take weeks to reply to emails or simply ignore them altogether. I paid for an endotoxemia test, and I have now been waiting over two months for my Certificate of Analysis (CoA) report.

This level of communication and lack of professionalism is unacceptable. Save your time and your money by looking elsewhere.

Didn't take as long as I thought. I will be using you all again. Thank you so much.

Test was done within the time they promised. It was simple dealing with them. The whole process was smooth! Got my results in an easy to read and understand form. Thank You for taking care of my needs!

The whole testing process was very easy to follow and super convenient, I would recommend this lab 100 percent

Did exactly what they said they were .. accurate time frame. And great report !!

39 DAYS FOR RESULTS!!!! Customer service and response was terrible as well. Sent several emails and would get a sporadic reply from "Jake" if I was lucky. I paid over $350 for 2 of 3 tests that took nearly as long - certainly NOT within their touted turn-around time. Had 2 of 3 samples fail. Not sure if the product was actually bad, or the testing was questionable. After so long a period of time, I have no idea how the samples were stored or cared for. Even though one test was FREE, I WOULD NEVER recommend this company, unless you have an eternity to wait for results.

Results were quick and information clear.

I sent a sample to get tested with Finnrick. I paid the $199.00 it was not a free test. However I got an email stating that my results were ready. When I click on the peptide to see the results error came up. I reached out and someone stated they would get back to me. I’m still waiting and when I logged into the account I set up with them there is nothing. This is horrible service and mind you I paid for it.

The company sent me invalid shipping info and results both times, and I had to wait for a response from customer service which delayed the whole process even further. Cannot review my results still even though I have an email saying they’re complete.

Not the best experience. Sent 4 different products to ge tested that arrived on 6/10. I recieved three of the results that I paid for BUT when I followed up on the 4th vial the support staff said they couldn’t find my order in the system and have no idea about the 4th vial. I sent them the email confirmation of them receiving my 4 vials and I got no response at all. They just ghosted me, I guess hoping I will just go away. It’s been a month since I shipped it to them. Since I have no idea if they are going to “find” my order I have to resubmit to a different testing company and wait another month for results. Too bad!

Place is a joke. weeks go by with no response for testing, then you pay, and they wont give you shipping address or anything, ignore emails. Having to file disputes to get my money back. Place is a fraud

Used them for about 5 or 6 orders. They botched a couple so I'll never use them again.

Lost a sample for one (paid test not a free one)

And then they mixed up my clearly labeled XA/SK samples, resulting in them coming back as no results. Verified with the photos of the vials. Also paid tests, not free.

Waste of time, product and money.

I had a very disappointing experience with Finnrick.

The customer service has been absolutely horrible. They have stopped responding to my messages, making it nearly impossible to get an update on my order.

I paid an additional $80 to have my results rushed, yet I’ve now been waiting approximately three weeks and still haven’t received them. Paying extra for expedited service and then experiencing this kind of delay is extremely frustrating.

Initially, Finnrick confirmed they would test my product. They later requested additional information, which I provided promptly. After that, they contacted me a couple more times, but communication eventually stopped altogether. Since then, I’ve been unable to get any response or meaningful update.

Based on my experience, I cannot recommend Finnrick. Better communication and honoring promised turnaround times would go a long way toward improving the customer experience.

They clearly state it’s 2-3 weeks for you to get your results. It’s been 5+ weeks and have not gotten my results and the company refuses to issue a refund. There’s so many better options out there, do not use this company.

If you get to read this, just know that it will probably be removed rather quickly, but don’t believe all these raving reviews in here! Avoid Finnrick Labs, they will take your money but you will not get any test results. I’ve been waiting for my (paid for, not free) results for over a month and every time I contact them, they give me b.s. and say they are in the next batch to be run……and I never hear anything. I’m starting to think the whole thing is a scam!!

Finnrick offers a great service! Turn around times are very reasonable considering the testing. I will certainly be using again!

Took a month but it's free service.
It's nice knowing the chemical analysis of a compound..

Reasonably priced and quick to respond!