Firebird UK Avis 

Brilliant customer support and great boilers to install from an engineers perspective.

We are an installer and purchased a Firebird boiler, installed October 23 for a land owner with many properties within Northamptonshire, which incidently have a lot of Firebird boilers in their properties.
We had a lot of issues initially with the boiler, eventually getting it sorted after many stressful conversations and site visits.
Today the customer has no heating again, i called up Customer Services at 9.35 am to arrange a warranty call, i was assured i would get a call back within 2 hours by Jake. 3.30 pm i called again, i even called the Firebird Engineer as i had noted his number.
Again i was promised a call back straight away, nearly an hour later nothing. The customer has no heating.
Your reviews all look extremely good, however i can only say from my experience the customer service is horrendous.

As the temperature dropped below freezing our boiler stopped working. Having been diagnosed with a burner fuel pump problem, Matthew at Firebird customer service swung into action and a new burner (under warranty) was delivered next day, fitted on arrival and we are warm again.

Helpful and professional service. Matt and Jake are both friendly and efficient. Strongly recommend both the boiler and the company.

when your heating world is falling down around you - a complete disaster - & aged 81 as we are find replacement a confusing nightmare, reccomended FIREBIRD comes flying in with sympathy, advise, solutions, great suppliers, efficient friendly installers, and at very reasonable costs a total solution to our oil heating problems. Such a delight to find this superb all round service in an age where it is no longer, sadly, expected. Well done Firebird & associates.

Great boiler - buy one now before the Government ban them!

Great products and great customer service.

Great company. Only boiler i would fit because of the customer service from Gary

We had a fault on a new enviromax combi boilers burner. Could not commission, locking out, fan running, not firing, no lockout etc. Informed Firebird and the respone was exceptional. A new burner was sent over night, fitted and fired up no problem. Firebird had all this sorted out after 3.30pm on a Friday afternoon.

Absolutely top-notch customer service. Helped me swap over an incompatible part that I ordered by mistake with no hassle, no fuss and a smile. Technical support has been brilliant too, my installer has called a few times and every time immediately spoke to someone knowledgeable and helpful.

Engineer arrived on time fixed the problem and gave some advice. Great service !

Excellent customer support. Friendly staff who are always very helpful. Would definitely recommend Firebird.

We have had a firebird environmax combi for 9 years and it has been hell. Every year without fail something goes wrong with faulty parts which means we have weeks with no heating / hot water. This time a pump failed after being replaced just 12mths ago. If it wasn't for home emergency cover it would have cost us thousands in repairs. I have never experienced anything like it. Please avoid at all costs!!

after an initial problem, Firebird stepped up and fulfilled their promise to right things. We had an excellent engineer arrive on Tuesday 31 Oct and he did his best to sort things out, as well as being apologetic about prior issues.

Full credit to Firebird for making things better. Am grateful for this!

Had a problem with our Elco burner and had superb customer support from Matthew at Firebird who came to our rescue - thanks Matthew !

Since replacing our old Worcester Bosch boiler with a firebird, I’ve had to get an engineer to call 8 times over a period of 4 years to rectify various faults, each of which has resulted in loss of heating and hot water. Only one (an individual suggested by Firebird ) has been able to provide a fix lasting more than a year.

Unless your budget is very limited, avoid Firebird- clearly they are built to a price, but you pay for this in quality and poor reliability.

After 3 years of boiler trouble Alan Marcon came to the rescue! We met at the Great Yorkshire Show where Firebird had a stand and Alan and Lee were keen to assist us. We made a plan for Lee to send out some parts and Alan to come and have a look, he was very professional and knew the job inside out. He promised he'd have the boiler up and running in no time and thats exactly what he did. We havent had any problems since and wouldnt hesitate to recommend him. Hopefully he'll come back and service our boiler in the future! Lee from Firebird was also great in assisting us when we needed replacement parts. All in all fantastic service, thank you.

Professional,efficient and knowledgeable
We had been let down several times when booking an engineer to service our boiler.
Matt gave us contact details for a Firebird recommended local heating engineer who arrived promptly and did a thorough service of the boiler.
Firebird genuinely appreciated our predicament and we now have a reliable engineer for next year’s service

I had a leak on a 2½ year old oil boiler and in taking advice from a very helpful FB service engineer, following conflicting advice from a local plumber, they asked that I send the heat exchanger back to FB for inspection. The unit was returned on the 02/06 and despite 19 emails and a number of phone calls the majority asking for an update, promises of it being inspected and returned have still not been honoured. It is now 9 weeks and 4 days since the unit was sent and with still no sign of it, yet another call had to be made today to their customer service dept. to be told yet again they will investigate the delay. This is appalling customer service. I welcome Firebirds comments

Update 17/08/23:- Despite FB's platitudes of being "truly disappointed", "your satisfaction is important to us", "taken steps to rectify the situation" I can assure you I was far more disappointed than you that yesterday 16/08, I had the need to contact FB YET AGAIN to find out where my heat exchanger was...!!! It arrived this morning 17/08 precisely 10 weeks and 6 days after it was first sent. Considering your comments I was astounded that I was left to chase it again. Appalling service.

Just had the most thorough service carried out on my firebird boiler by a firebird recommended engineer. Excellent job-very happy and would recommend. Lorraine Squires.