I would have been grateful if the sales person had experience installing their products. Chimney pipe sections arrived with many dents. I was able to straighten out to an acceptable level in less th... Voir plus
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The online customer service was polite and informative. The service helped us to find a stove to fit our specifications. The shipping was fast once we had ordered and paid. However, during the shipp... Voir plus
The product is pretty and functions however fireplace insert was bent. On day of opening I called customer service to report, still no response to call. However, I emailed, immediately next day and pr... Voir plus
L'entreprise a répondu
I needed a trim kit for my Napoleon Element 36" electric fireplace. I searched for the lowest price online and found Fireplaces USA. The product was priced right, shipped promptly and as described... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Shopping for a fireplace? Look no further than FireplacesUSA. We have the best selection of fireplaces online, with prices and delivery that can't be beat.
Coordonnées de contact
8605 Santa Monica Blvd PMB 934978, 90069, West Hollywood, Etats-Unis
- (800) 759-7174
- info@fireplacesusa.com
- fireplacesusa.com
3,1
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168 avis
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I had questions about the product…
I had questions about the product before I purchased it and customer service was very helpful. We are building a house so I needed the specifications for the electrician and could not find everything I needed on website so I called and they answered my questions. My fireplace has been delivered but I have not installed yet because we are still in the building process. Very pleased with the help that I received.
8 août 2023
Very pleased with my product
17 juillet 2023
The fireplace I purchased was just what…
The fireplace I purchased was just what we was looking for. It was very easy to install. I can't begin to tell you how many compliments I've gotten.
20 juillet 2023
Good experience, fast shipping
Jessica in customer service was super helpful. Pricing was fair and shipping was incredibly fast!
20 juillet 2023
Customer service was awful
Customer service was awful, the rep knew that what I was ordering wasn’t going to fit and did not offer to cancel my order. Was extremely rude and not helpful. Kept repeating the same thing over and over yet did not acknowledge that I could of just cancelled my order.
20 juillet 2023
Réponse de Fireplaces USA
We sincerely regret the disappointing experience you had with our customer service. Your feedback is truly valued, and we're sorry to learn that the assistance you received didn't meet your expectations. Our intention is to provide helpful and supportive service. Our agent aimed to provide accurate information about the non-returnable nature of the order, giving you the opportunity to make an informed decision on whether to proceed. We understand the frustration you experienced due to the order not fitting and the perceived lack of options for cancellation. Your feedback helps us identify areas for improvement, and we appreciate you bringing this matter to our attention. Please know that your satisfaction is important to us, and we're committed to enhancing our service based on your insights. If there's anything further we can do to assist you, please don't hesitate to reach out.
YOU SHIPPED WRONG CAP
I received the wrong chimney cap, I try to Explain I have Dunavent 6" PIPE YOU SELL THIS PIPE WHOULD THING YOU KNOW WHAT PIPE FIT. TOOK PICTUIRE USED A TAPE STILL NO RESPONSETO CORRECT THIS ERROR
19 juillet 2023
Réponse de Fireplaces USA
We deeply regret any inconvenience you've experienced. The chimney cap you ordered was the 6GVVTH model, which matches the item you received. We apologize for any misunderstanding. If you find it necessary to return the item, please don't hesitate to contact us. We're committed to assisting you to the best of our ability.
They always have what we need and there…
They always have what we need and there sales team are great.
13 avril 2023
Beyond our expectation
Beyond our expectation, The craftsmanship of the cabinet, The amazing fireplace itself with a beautiful, realistic Fire and the kaleidoscope of colors Last, but not least the ease and simplistic installation of the unit Kudos to you Fireplace USA the number one fireplace co.in the nation 👍
28 juin 2023
Fast shipping and quality product
Fast shipping and quality product. Exactly what I ordered and expected.
6 juillet 2023
Super easy purchase!
Super easy purchase! All the details I needed were accessible including the dimensions to confirm it would fit in our space. The online chat was also very helpful in confirming the shipping details and arrival times to make sure it could be securely delivered to our house.
6 juillet 2023
Great help and support
29 juin 2023
Great customer service
Customer service was helpful before and after our fireplace purchase. We received the best price from Fireplaces USA after comparing several companies. There was not clear information on delivery of our fireplace which was confusing - the tracking information brought up a different order & an item we ordered was not included when delivered (even though the email listed it as being shipped) - but customer service quickly provided the correct tracking information, and our missing item was backordered without notice and we did receive it a couple weeks after. Overall, I would recommend Fireplaces USA!
29 juin 2023
Fireplace came on time and in good…
Fireplace came on time and in good condition. Cheapest price I could find online as well.
8 juin 2023
This company charged me $186.00 for a…
This company charged me $186.00 for a piece of particle board. They have not confirmed my return of said item nor issued me a refund for said item after two weeks since said item was sent back.
5 juin 2023
Réponse de Fireplaces USA
We sincerely apologize for any inconvenience caused. We want to inform you that we have promptly processed the refund for your order. Please kindly check your Email. It may take up to 3 - 5 business days for the refund to reflect on your card, as per your bank's policy. We genuinely appreciate your patience during this time, and we apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to reach out to us.
Fireplaces USA customer service
Very very helpful. They kept in contact with me as to when my fireplace/TV stand would arrive.
26 mai 2023
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