I would have been grateful if the sales person had experience installing their products. Chimney pipe sections arrived with many dents. I was able to straighten out to an acceptable level in less th... Voir plus
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The online customer service was polite and informative. The service helped us to find a stove to fit our specifications. The shipping was fast once we had ordered and paid. However, during the shipp... Voir plus
The product is pretty and functions however fireplace insert was bent. On day of opening I called customer service to report, still no response to call. However, I emailed, immediately next day and pr... Voir plus
L'entreprise a répondu
I needed a trim kit for my Napoleon Element 36" electric fireplace. I searched for the lowest price online and found Fireplaces USA. The product was priced right, shipped promptly and as described... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Shopping for a fireplace? Look no further than FireplacesUSA. We have the best selection of fireplaces online, with prices and delivery that can't be beat.
Coordonnées de contact
8605 Santa Monica Blvd PMB 934978, 90069, West Hollywood, Etats-Unis
- (800) 759-7174
- info@fireplacesusa.com
- fireplacesusa.com
3,1
Moyen
168 avis
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Product is great as describe and I am…
Product is great as describe and I am happy with shipping, handling on time.
17 mai 2023
Overall it was a very good experience
Overall it was a very good experience. The only challenge was getting information on product for direct vent.
24 mai 2023
Pleasantly surprised!
I was somewhat suspect that the item would be shipped and delivered as promised. All other sites appeared to have the item but after going through their ordering process suddenly it was listed as several months out. Surprisingly my item arrived on time and in intact.
16 mai 2023
Love this fireplace!
We purchased the Dimplex Revillusion 42” Weathered Concrete electric fireplace. The fireplace came quickly and was easy to install. Most realistic electric fireplace we’ve seen. Great product and great service from Fireplaces USA!
4 mai 2023
Overall ordering process was pleasant
Overall ordering process was pleasant, although we received one item damaged upon arrival.
4 mai 2023
Partially fullfiled the order and refusing to return the money
They didn't supply the items on time , after infinite number of chats it was supplied partially, and refund for the missing parts was less than it should be. Bottom line I didn't get the fireplace on time and need to spend more money to complete the missing parts. Not recommended business
28 mai 2023
Avis spontané
Réponse de Fireplaces USA
I apologize for any confusion, you are requesting a refund that exceeds the amount you initially paid. However, providing a refund greater than the amount paid is not something we can accommodate.
Please note that we have already made efforts to assist you by offering several discounts and providing a full refund based on the amount you originally paid. We understand the importance of customer satisfaction and have done our best to address your concerns within the scope of our refund policy.
If you have any further questions or require clarification regarding the refund process, please let us know, and we'll be glad to assist you.
Mixed experience…
The purchase went smoothly and delivery was very fast. However, I needed to return the fireplace as it did not meet my needs.
This is where the rating dropped. It took 3 phone calls to have the return shipping label sent via email, despite being told on the previous 2 calls that it would be sent the next day. The second call was actually initiated by the company, calling to verify that I truly Wanted to return the item, not exchange it for a different item.
2 mai 2023
Réponse de Fireplaces USA
Hello David thanks for taking your time bringing this to our attention. We sincerely apologized for the inconvenience this may cause. The process took too long due to the issue on our emails previously which is our primary source of processing the returns. We will make sure to address the issue to our higher ups and have this issue corrected to avoid it from happening again. .
Great responsive service
Great responsive service. Sent the fireplaces on time as promised. The first was stolen off my driveway, and fireplaces worked with UPS to do the replacement.
1 mai 2023
Absolutely Stunning Fireplace!
Absolutely love the look of our new fireplace! We converted our gas fireplace to an electric one and this one exceeds our expectations when it comes to quality and aesthetics. It has several options available for customizing the flames and colors which really adds to the ambiance experience! Fast shipping and competitive pricing. A+! Will purchase from again!
27 avril 2023
Super easy and fast delivery
Website ordering was easy and fireplace arrived in 2 days. Delivery guy helped get it into my garage. I couldn't have expected anything more.
26 avril 2023
profesional
20 avril 2023
The online customer service was polite…
The online customer service was polite and informative. The service helped us to find a stove to fit our specifications.
The shipping was fast once we had ordered and paid. However, during the shipping the black paint had been chipped and scraped off along one whole edge of the stove, but not dented or damaged in any other way. Rather that ship it back, we bought special black stove paint and sprayed a new coating over that whole edge. We haven’t tried our new stove yet because it hasn’t yet been installed.
20 avril 2023
Great Employees, Great Service, & Great Price
I was actually hesitant to buy such a big purchase online, but after doing my due diligence I decided to buy from Fireplaces USA and I'm glad I did. Everything from placing my orfer to delivery was better than expected. Do not hesitate to purchase from them. I'm thankful!
18 avril 2023
Fireplaces USA experience was excellent
I ordered the ember media kit for Amantii electric fireplace. Ordering was fast and easy. There was an issue with the tracking number, but Fireplaces USA support was quick to reply and send an updated tracking number to me. Delivery was not delayed. I would definitely recommend!
6 avril 2023
Easy process and exactly what we needed…
Easy process and exactly what we needed for our customer
17 février 2023
Order process was easy
Order process was easy. Fireplace door took a month to receive. Order came damaged and I'm awaiting a response from customer service. They have been responsive.
11 avril 2023
Great selection and quality
FireplacesUSA has an impressive array of electric fireplaces. I had no trouble finding what I needed at a great price and quality. Shipping was on point as well
6 avril 2023
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