First Chicago Insurance Avis 

WORST CUSTOMER SERVICE EVER ! THEY NEVER PICK UP THE PHONE !!! PRAY FOR THE RESPONSE AFTER 2 DAYS . HORRIBLE EXPIERENCE STILL NOTHING AFTER 2 WEEKS .

One of their insured was doped up on meth and high level of alcohol. Hitting my vehicle and tried to flee the scene. They had PA tags on the car and on the police report they have PA address, how they have this horrible cheap stupid excuse for an auto insurance company I have no idea. My deductible through my insurance was above the estimated amount of the repairs. So I went after First Chicago and they kept dragging this through since September 2nd of 2025 the date of the accident. Then I finally got an adjuster to come out to get pictures and do an estimate which was a different appraisal company, then first chicago claimed that they're not going to pay for the repairs that they spoke to their management and they decided to drop my claim cause they don't have to pay out and to go back to my insurance company and that their insured is not cooperating!!!??? Wow how many of you ever heard that an insurance company won't pay what they're held accountable for because their insured doesn't want to cooperate what a crock of shit!!!! I have already submitted all my paperwork and such to my attorney and they will pay alot to the point that they will go bankrupt. I'm also going to report them a fraudulent scamming insurance company. I highly suggest everyone who has to deal with them and is not getting results and they are not being accountable and paying what's needed, that you all submit lawsuits and get them to close their doors and go bankrupt!!!! Report them as fraudulent and go to social media, news media sites, radio stations and report these assholes for not doing what they're supposed to do!!!

Every complaint you see about their claims department , the one department that effects a person's life, the one department that is to deliver the promise the underwriters, agents, and the policy makes-- worse than you read. No point to insurance if the claims department refuses to deliver on the promises made. Avoid this company at all costs.

I don’t even understand how this company is still open they are the worse. They don’t help they don’t pick up any calls I had a claim open with them since August they sent a email saying my car was a total loss. I talk to somebody today bout my claim finally in I was told to reach out to my own insurance company when the person who gave they insurance is the one who hit my car in actually said they were at fault. I’m going to sue them I hope & pray they company get closed down

Worse insurance by far. They even put me at fault for a car accident where my parked car was hit by a drunk driver. I called for them to correct it and they said they did and I still see that it’s on my license. So I need to call them again and wait for a random call back at who knows what time of the day. This insurance company is a straight up scam and is downright criminal.

If I could put ZERO stars I would.
This is the most unreliable insurance. They won't get back to you. This Jessica rodriguez won't either.
I've been waiting a month to hear anything.
No one transfers anyone anywhere and it is absolutely impossible to reach anyone. Even the supervisors.
Who do you report further up for companies like this??

If I could give this company a -10 I would. A driver who has this insurance hit my car on 12/11/25. It took about 24 hours before a representative returned my call. They told me they don't pay for towing and storage fee while waiting for an estimator to go see my car. On Monday I called several collision repair shops. None of them will do business with this company because they are so difficult to work with. I ended up having to file with my insurance.

one of their insureds ran a red light and totaled our car and received a ticket. We turned a claim in with them the same day and didn't hear a word from them for several weeks. When we did finally talk to them they said they were sending out an adjuster. Next thing we know we receive a letter that they denied to claim because their insured wasn't responding. Wait, What, they have proof from the police report as to what happened and that their insured received the ticket. By the time we received said letter the bill so the storage lot was over 5k. I am still confused as to how they got out of paying for something caused by their insured. This place is a complete scam and should be closed down. Like my insurance company said, it we could deny because the other party didn't respond we could save a ton of money.

This company takes advantage of its customers by sending confusing letters in the mail about your policy, and then charges hefty reinstatement fees on top of the monthly policy fees.

We have worked to resolve a claim where the driver was covered by First Chicago and it has been a total nightmare. I asked for the supervisor's number and they gave me a disconnected number. The absolute worst experience.

Jessica Rodriguez is awful as an agent. Doesn't do her job thoroughly. Terrible experience with First Chicago. Claims took forever, reps were rude and passed me between departments, and I still don’t have a resolution after weeks. Do yourself a favor and shop elsewhere. They also have unsafe drivers. All claims will be denied even if there drivers are at fault. 0 stars for communication and speed. Not recommended. #insurancefail ZERO stars! The worst in the nation.

NO UPDATE IN 6 WEEKS -

I was rear ended by a minivan and my entire bumper fell off and my trunk won't close. This happened on 9/5. It's now 10/20 and I still don't have an update. I cannot drive my car or leave my condo. I work in office 5 days a week and have not been able to for 6 weeks. This is outrageous. I need help! This isn't even my insurance company.

Everyone needs to team up and report them to the Insurance Complaint Department and get this POS / Scam Company STUT DOWN ASAP!!! They will take your money to insure you, because no one else will, but to file a claim or get a hold of anyone is like pulling teeth! It has been almost 2 months with no car & today I got told they are only agreeing to 80% liable! They want a fight, that's what they are going to get!

Worst business I've ever dealt with. I was hit buy one of their insured and have been trying to talk to a human for 4 weeks. they force you to leave a call back number, in which, I get a call back 72 hours later at the most inconvenient times. WORST CUSTOMER SERVICE EVER.

The worst experience. They never answer the phone. I was supposed to receive a reliability letter, and they didn't call or pay attention to my case. I've been trying to get a letter since Jun and haven't answered yet

This company does not value its clients, does not deliver on its promises, and operates in a way that feels dishonest and misleading. Based on my experience, I consider their practices to be deceptive and predatory.

If I could give a 0 stars I would in a heart beat! I was hit by one of their policy holders running red light on May 13th 2025.. I have been dealing with my injury claim adjuster for 3month and between 300plus emails back and forth there is no solutions. When I finally thought it was OVER the check they sent me had the WRONG NAME!!!!
And now like before.. no response from Jose Rios.. Ignoring the customer is what I would give 5 stars for.. IGNORING THE CUSTOMER
Still waiting on my check..
This is the worse company I have EVER dealt with

This company should not be in business they cover crackheads who dont know how to drive ! Then they dont want to cover the damage they do !

Some young girl, who had first Chicago insurance, drove right into the side of me. She was cited for the crash. It took almost 2 weeks for her insurance company to get a hold of me after leaving numerous messages. She did have a valid insurance policy through that company. They informed me that they were denying my claim because at the time of the crash she did not have a valid drivers license. Now I have to do it through my insurance. They are complete pieces of garbage! I hope my insurance company goes after them. I don’t know how this place hasn’t been shutdown. These people need to be arrested for insurance fraud

Their insured ran thru my fence 45 days ago and yet to receive reimbursement. I would give them zero stars if possilbe.