Firstcom Europe Avis 

My Initial meeting with Kyle Roddy to discuss our requirements was really helpful & Kyle was great :)
Our requirements changed a few times & this was no trouble for Kyle to change & to re-issue the quote with the amendments.
The install did take a while to get booked in but the engineers were fantastic & so helpful.
I had regular updates from Ashley Dooley in the Provisioning team, who was always more than happy to help.
Overall a positive experience & the only reason it wasn't 5* is because of the length of time it took for the install to be booked in.

Excellent service and communication. Bethany Baldwin was very helpful and attentive during our business phone/internet installation. Thank you.

Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.

First Europe sort out any problems we have very quickly and are always on hand whenever we need them. Carly Winrow kept us informed all the way throughout the process.

All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers.
They worked around our business needs so nothing/no one was affected.
Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!

I had my contract taken over by this company and they have failed to deliver on the terms of the contract and insist that I pay for staff that have left. I understand I was in a 3 year contract with the previous company but there was never any discussion about not being able to let staff go without paying for their software and hardware maintenance for 3 years. I have pointed out the issues, and indeed they could only find 7 names and they had overcharged me for 9 people when there were never more than 7. Avoid this company at all costs

The switch from our existing provider to First Comm Europe has been straight forward and hassle free.
The staff are all helpful and quick to respond. I would not hesitate to recommend this company to anybody. Our account manager Ashley Dooley was always on hand, quick to answer my questions and a real pleasure to deal with, whilst Callum Entwistle was fantastic during the install, very thorough with his explanations and a brilliant representation of the company.

Regarding a broadband circuit that Firstcom recently installed - Carly was responsive around the installation and kept us fully updated round it's progress. Outside of Firstcom's control there was a fault with this particular circuit and by email Carly was able to sort this out with no fuss and handled everything great. We are up and running now and pleased to say received great customer service from Carly - keep up the good work.

Please can I just say a big THANK YOU to Callum Entwistle who has visited site on 2 occasions and has patiently worked through 2 days of difficult frustrating situations concerning us moving.

I would also like to thank Carly Winrow & Luke Eden who have worked tirelessly in the back ground to get us up and running, Carly has rang me on every stage to keep me in the loop.

Please ensure their Managers see this email.

Engineers were very polite came in and did the install without any disruption to the business.
Left the place clean and tidy

Lewis Mark, was extremely helpful, and even more patient as I am not very technical. would highly recommend as service was quick and efficient.

Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.

The engineer who attended our business premises to connect a bell was very professional, polite and extremely helpful, thank you Callum

Great service from initial quote to install. Charlotte Murphy was so so helpful and communication between us and Firstcom was great. It's so nice to be able to be in contact with a human and not a bot. Callum completed the installation and was very helpful and there was no disruption at all. Callum gave full training on the day of installation too.

Charlie C

fantastic help and guidance from Charlie today.
technical knowledge: fantastic
telephone manner: friendly banter
over all experience: couldn't as for more

Charlie C always answers my queries quickly and I can confidently say the experience was excellent from start to finish. Charlie was professional, approachable, and very knowledgeable, taking the time to clearly explain everything and make sure I understood the options available.
Communication was always prompt and clear, and any questions I had were answered quickly and thoroughly. Charlie made the whole process feel straightforward and stress-free, which really stood out.

We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive

Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes.
Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.

Callam from firstcom visitied our work premises today for a new phone install. He kindly downloaded all the apps we required and very patiently taught us how to use each feature. All in all, everything went smoothly, and we cant thank him enough for all his hard work.