Firstcom Europe Avis 

Overall, our experience with this telecoms provider has been positive. The service itself is reliable and generally excellent, and when you do need to speak to someone, all the staff are consistently helpful and professional.

The one ongoing frustration is the automated email system. It can be overly persistent, sending multiple copies of the same message—particularly invoices—which quickly becomes irritating and creates unnecessary inbox clutter, and confusion as to what is an invoice and what is a 'copy invoice' . . . . this is way too much 'noise' coming from the same company!!!

Thankfully, the quality of the team softens this irritation. In particular, Rachel O’Byrne in Accounts has been outstanding. She’s understanding, responsive, and genuinely very helpful, and her support has made dealing with any issues far easier.

If the automated email system were improved, this would be a five-star provider. The "human" side of the company is real (not chat-box) and already there.

Callum attended our practice today to fix some issues we have been having. He was prompt, polite and helpful. Thank you!

Seamless installation of Broadband and new Phone system . Thank you to Ant for his patience during the quote process as we had lots of queries !
Charlotte was excellent at keeping us updated on progress of our order and many thanks to Warren, Mick and Dave for the installation on the day. Recommend Firstcom Europe if you're looking for a new telecoms supplier.

Changing the old copper telephone system to a new VoIP system took just over a month with no downtime. The communication from Charlotte start to finish was faultless

Fantastic service by Firstcom, they are always super quick to respond to queries and help to get resolutions to any issues effectively even if they haven't caused the issue. Can't fault the service!

We have been with Firstcom for over 10 years and have always received great service. Their response times are fast, and the team is always on hand to help whenever needed. They continually help innovate the business by introducing new technology and solutions. We would highly recommend them.

Great company to work with - Carly scheduled everything and coordinated with ourselves, liaised between our IT company & engineers.
Engineers on site were respectful of the environment and extremely helpful led by Nigel. The replacement system was explained to staff and left fully operational. An excellent experience and I would highly recommend Firstcom Europe.

The whole experience has been great from start to finish. All the staff were really helpful from Jamie Stonehewer in Sales, Charlotte Murphy in Provisioning and Stew in Installations.
I'd happily recommend Firstcom

Always prompt to respond and always managed to fix our issues.

Carly at Firstcom has been excellent on delivering the works required, she has followed up, checked up and made sure everything has been done correctly.

I would like to say a massive THANK YOU to Firstcom Europe for sorting out our telephones following a "disconnection episode". A special thank you goes out to Carly W for all her negoitiating skills and Joe for getting us back up and running. Great service from both of them.

very quick response and engineer very polite and knowledgeable

An easy transition from our old internet to the new fibre installed by OpenReach. Charlotte Murphy communicated so effectively, liaising with our IT department and keeping me updated in the process. A real easy switch thanks to Charlotte.

After a very stressful security breach in our company, I cannot thank Oliver Price enough for his attentiveness and skills in ensuring this was resolved promptly and advised of further measures we can take to reduce future risk. I have no ides what we would have done without Oliver & the team today. Huge thank you!

We recently moved our services to Firstcom Europe and had the pleasure of working with Carly Winrow during the porting process. Our previous supplier was extremely difficult to deal with, which made the transfer more complicated than it should have been. Carly went above and beyond to keep everything on track, consistently chasing updates, keeping us informed, and making sure nothing was missed. Her persistence and clear communication really made the difference and took a lot of stress off our team. Thanks to her hard work, our numbers were successfully ported with minimal disruption. Highly recommend both Carly and the team at First Comm Europe.

Their personal service has been first rate. Far and away more than I would have ever expected. My father has been a longstanding customer, but now has very modest needs. The support from Collette Green and Carly Winrow has been sympathetic and responsive. This was to transition his line to digital.

The team, including Charlotte and Jim, were supportive from the initial visit through to installation. Regular dialogue was maintained throughout and timing for installation met with engineers being polite and communicative

Charlie is an attentive and diligent member of the Team at Firstcom Europe and has helped me and my Team several times to resolve all hardware and software issues we have had.

Excellent service, emailed Firstcom accounts for a written amendment on an invoice. Within minutes, Rachel from accounts replied with the requested amendment completed. Superb!!