First Premier Home Warranty Avis 

For 3 months since I paid and I still do not have the policy send to me. Let’s see how they will respond when I need something repaired! July - September

One of the worst companies I have ever worked with.. I never was able to use the service because not one of the 6 companies that was dispatched came to the service call. When I asked about a refund for a service that I had for 1.5 months with no service I was offered $30 a a refund on a I paid in full. And the customer service so condescending when you express your concerns. This company is a scam please runnnnnnnnnn.

They do not return emails that you send and there is no other way to speak to anyone. Stay away from this one.

Best warranty service out there. I cannot believe how fast there service turnaround is. I called to place a claim 9am and a technician was scheduled and at my house 10:45am the same day!! I’m so glad I was referred by my friend for this company. Only good things

Listen to Warranty company this is a scam company do not buy beware rotten customer service they will cuss you out hope they go out of business soon don't do business with them warning red flags don't go there

This company is a scam. They demand the entire payment upfront, almost $3000. No subcontractors wanna work with them because they are cheap and don't make payments. Took four months to fix my dryer. The subcontractor still wasn't paid. I canceled my plan. They said that I could cancel it anytime. That was three months ago. I filled out all the paperwork as requested, and they have not given me my refund. I had the policy for five months. And they only agreed to give me $1200 back. But they have still not returned the money. They have not answered my calls, emails or my voicemails. every time I call, they now put me on hold and then hang up. They are a HUGE scam!!!!

If you are thinking of using this company for a home warranty, just don’t. Close your computer and walk away and revisit and find another company to use. This company will cause you to grow grey hair faster than anything else in this world. They won’t answer their phones. They won’t return an email even though they tell you to email them. They won’t help in one bit.

We called about our pool in June. We wrote to them to let them know the first company that was contacted didn’t want to work with first premier because they have issues getting payment. They then assigned a plumber to our pool. It took 5+ days to get someone else assigned. That person wouldn’t answer emails, calls or texts. Then finally said he would come out but then never came and stopped answering calls. I contacted first premier (god forbid) on a Thursday about this after waiting for over 90 plus minutes on hold and using the real estate option to get through, that we needed someone else. We got someone on Monday and that person put in a claim on Tuesday and we still haven’t heard from first premier after 6 days and multiple calls that go unanswered and now my 11th email just on this topic alone also unanswered.

If you happen to have to use this company know your contract, because they won’t. They will tell you it isn’t covered. But then you will read the contract back to them and then they will ask you send it to them. We are are still waiting on a check from April! They said it was going to be sent out on July 23rd. It’s now been 8 weeks and coming from New York, not Cape Verde. In conclusion, find anyone but first premier.

Please, please do not give them money. They will be rude to you and try everything in their power to not pay for what they have covered. Find a reputable company. You will be so happy you did.

I am reporting them to Atty Generals office. They did not issue link after 4/5 phone calls in to get it. 6 months later I got it. They do not answer the phones or they answer transfer then disconnect. I’ve been trying to get a service scheduled since June. There are no cancellations allowed. They keep full year payment. I got one phone called through annd agent told me they did not cover my issue. Then she charged me $120 for service call. No one has ever been to my house at all, They are scammers. What they sell you on is not true. Do not buy.

nobody answer the phone....i paid for my home warranty for 14 months that covers roofing...they withdraw my money july 14,2026 n until now i didnt get my policy in the mail...i call n call nobody answer the phone...luz castaneda 138 powell avenue sweetwater tn 37874

Worst customer service and wait times. Dropped calls. Being trying to get a cash in lieu claim
Settlement for 9 months and no check issued. Don’t buy a plan with this company

Would not recommend First premier Home Warranty to anyone. When you have a problem, be prepared to spend a ridiculous amount of time on hold. Every time I’ve needed assistance, I’ve had to call multiple times and sit on hold for 30 minutes or more just to speak with someone. Then, after all that, they charge a $75 per service fee to send a company out to inspect the issue. The frustrating part is that after collecting your fee, they almost always find some loophole or clause in the contract to deny the claim. A leak inside the wall? Not covered. A refrigerator leak? Not covered. Septic line repairs? Not covered. There always seems to be some technicality that voids the claim. It feels like the company is more interested in collecting service fees than actually honoring Warranty claims. I’ve paid for coverage expecting help when problems arise only to be told that the septic issue falls under and exclusion buried in the fine print. Overall, This company has been a complete waste of time, money, and frustration. Save yourself the headache and look elsewhere for home warranty coverage.

DO NOT use this company! I’ve had home warranties for years and never had issues like Fist Premier. I paid for a year upfront and placed a ticket for AC repair on 7/2/26. Tech never called to schedule do I called them, left a message and no return call. I then call First Premier back end of July, they assigned another company who never called so I called on 9/3/26 and they advised they no longer work with First Premier so I called First Premier asking to cancel and refund ALL my money and representative was extremely condescending and could not advise what amount they would be refunding. Just keep stating prorated. HORRIBLE COMPANY!

This is the worst home warranty I ever had in my life. I tried 7-10 times, and every time the hold time was half an hour, and finally it disconnected. I signed for 6 years and this is my first claim and never been fixed whenever I called technician it went through his answering service. What a great service I recommend not to signup

This is absolutely the worst company I ever dealt with. I paid in full up front for this scam to have 14 months of protection. It's been a week since my dryer stopped working efficiently. I called them. After 25 minutes of the phone ringing the line went dead. I called again another 25 minutes and somebody else answered. I told them about my problem they said they will send me an email with a contact to call which I did. I called him spoke to the man and he never showed up. I called first premier again they said they were going to send another contact which never came. I've been calling them ever since and they never pick up. I sincerely believe this is a scam operation

they will not answer their phone. if they do they hang up on you. i finally got a response. their contractor is treated worst then they treated me . So far nothing has been resolved. this company is a scam and is a rip off, It shouldn't take months to resolve an A/C thermostat problem.

If I could give them a 0 I would. I just use them for the first time. Trying to get through to them is almost impossible. The companies they use are sorry also, I’ve been waiting for a week and back and forth with the company they assigned me . They are terrible also very poor customer service. The company is GI Electrical!!!! Run Run from both First Premier and GI Electrical

This company is absolutely terrible! Just signed up with this company one week ago and had a problem with my Sump Pump. A contractor arrived paid him the service fee. four days later haven't heard anything from this company. I want a refund for the service fee, they never did the job. Very unhappy will never use this company again.

I BOUGHT A 3 YEAR HOME WARRANTY. THE VERY 1ST HOME REQUEST WAS A TOTAL SCAM. I CALLED MULTIPLE TIMES AND WAS PROMISED A REPAIR TO MY SYSTEM. NEVER CAME. I HAD TO CALL MY OWN REPAIR MAN. I COMPLAINED TO THE NEW YORK BBB. THEY DID NOTHING. WHEN I TRIED TO CANCEL MY CONTRACT I HEARD NOTHING FROM FIRST PREMIER. MY 3 YEARS OF PAYMENTS WAS GONE. YOU WILL GET NO REPAIR AND NO REFUND. THEY ARE A SCAM RUN ELSEWHERE, I CANNOT USE THE 3 YEAR CONTRACT IF I WANTED TO I HAVE BEEN BLOCKED. BBB AND LAWYERS ARE USELESS. STAY AWAY.

I paid $399 for the whole year but after 6 months they refused to refund me ! It’s a classic tactic from a shady home warranty company trying to stonewall me .First Premier Home Warranty is notorious in consumer complaints for making cancellations and refunds as difficult as possible.
Multiplying $75 by 6 months is completely made up. Their own contract clause (which I did and emailed it to them screenshotted) says they subtract a single $75 administrative fee one time, not every month. They are trying to invent a penalty that wipes out your $399 payment so they can keep all of it. They are the worst ever and they are a fraud company . Don’t know how they are still in business

I had a visit for my refrigerator they denied itall.The man I talked to was nasty on the phone. I mean, really nasty. Deny the claim completely and basically told me to take a hike. I do not recommend this company. They actually canceled me and didn't even tell me, they double billed me in June and I asked for a refund. And they just canceled me. So please, please, please stay away from this company.